Director of Operations

Johnson Health Center; Madison Heights (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Johnson Health Center seeks a Director of Operations to partner with the COO and lead daily administrative and support services across all locations. You will supervise senior operations staff, monitor patient access, and guide facility planning and program implementation to drive efficiency and quality care.

The role requires strong leadership, strategic thinking, and the ability to manage cross-functional teams in a fast-paced health center environment.

Qualifications

• Certification in Health Care Management or Bachelor’s degree in Business Management with 3+ years administrative experience in health/human services.
• Strong planning, coordination and organizational abilities.
• Excellent interpersonal and communication skills; mature judgment.

Responsibilities

• Oversee operations across all Johnson Health Center programs.
• Collaborate with COO/President on policies, plans and grant-related programs.
• Direct supervision of Associate Directors for Dental, Pediatrics/OB-GYN, Family Medicine & Behavioral Health.
• Ensure access to care by monitoring wait times, scheduling, and patient feedback.
• Manage clinic schedules and analyze trends for productivity improvements.
• Coordinate facilities, safety, and project planning with Facilities Team.
• Lead internal optimization projects and assess areas needing efficiency gains.
• Assist in grant opportunity search and proposal development.

Skills

Planning & coordination

Interpersonal skills

Communication skills

Leadership

Regulatory knowledge

Education

Certification in Health Care Management

Bachelor's degree in Business Management

Job description

General Position Summary:The Director of Operations (DOO) role is to work closely with the Chief Operations Officer (COO) ineffectively managing the daily internal administrative and support service areas of Johnson Health Center(JHC). The DOO also assists in the development and implementation of new programs, sites, and servicesat JHC.Essential Duties and Responsibilities:1. Works closely with the COO in providing general oversight to operations of all JHC programs at alldesignated sites, including new access points.2. Collaborates with the COO and/or President and Chief Executive Officer (PCEO) in the administrationof policies, plans, programs, and proposals that will further the goals and objectives stated in theannual grant application and program expectations.3. Provides direct supervision and oversight to the Associate Directors of Dental Operations, AssociateDirector of Pediatrics & OB/GYN Operations, and Associate Director of Family Medicine & BehavioralHealth.4. Ensures that JHC maintains adequate access to care in all facilities by monitoring patient wait times,the ability to schedule appointments, and general patient feedback5. Manages clinic schedules to ensure adequate patient access as well as adequate productivity.Analyzes trends and develops recommendations for schedule modification.6. Works closely with the Facilities Team to ensure all JHC locations are maintained in such a mannerthat they are safe, clean, and aesthetically pleasing. Provides an active role in project planning relatedto facilities.7. Collaborates with the COO on project management for all major JHC construction and renovationprojects. Serves as the liaison between JHC and external contractors in conjunction with theMaintenance Supervisor.8. Serves as the leader for internal optimization projects, with oversight and guidance from the COO.May be asked to assess areas of the business that are struggling and make recommendations forimprovement and increased efficiency.9. Works with the COO to search for grant opportunities and compose grant proposals that aid inaccomplishing the agency’s strategic goals.10. Partner with Pharmacy leadership to evaluate operational workflows and identify opportunities forimprovement and patient access to pharmacy services.11. Demonstrates knowledge and understanding of federal requirements for Federally Qualified HealthCenters and ensures that all departments are adherent to these. Maintains adherence to federal andstate regulations and patient confidentiality.12. Serves as a member of the Senior Leadership Team. May be included in Executive Team activities asan ad-hoc member when needed.13. Performs other duties and responsibilities periodically, which the COO and/or PCEO may deemnecessary and appropriate.14. Serves as a key operational liaison between departments to ensure workflows are coordinated,efficient, and aligned with organizational goals and mission.15. Must demonstrate good internal and external customer service skills.16. Staff must demonstrate an understanding of the intent and follow the standards and guidelines ofOSHA.17. Must possess the ability to follow the supervisor’s instructions and maintain regular attendance.Other Functions:1. Staff members will abide by the Code of Conduct as documented in the Corporate ComplianceManual.2. Must demonstrate a personal and professional commitment to JHC and its mission.3. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diversepopulation we serve.4. Management may modify, add, or remove any job functions as necessary, or as changingorganizational needs require.5. Performs other duties as assigned.JHC Core Values:Staff members must actively demonstrate dedication and commitment to the core values of JHC.1. Respect – We value and respect each patient, their family, ourselves, and each other.Every individual associated with Johnson Health Center will be treated with dignity and respect. Wevalue and respect people’s differences, show empathy to our patients, their families and each other,and work collectively to build Johnson Health Center as a health center and an employer of choice.2. Integrity – We are committed to doing the right thing every time.Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethicalbehavior. We are accountable for the decisions we make and the outcome of those decisions.3. Excellence – We will pursue excellence each and every day in activities that foster, teamwork, qualityimprovement, patient care, innovation, and efficiencies.At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk andadministrative teams are passionately committed to the highest quality of care for our patients. Wecontinually seek out ways to enhance the patient experience and promote an environment ofcontinuous quality improvement.4. Innovation – We value creativity, flexibility, and continuous improvement efforts.We are advocates and instruments of positive change, encouraging employees to engage inresponsible risk-taking and working to make a difference. Out of the box thinking enables us to buildon successes and learn from failures.5. Teamwork – We understand that teamwork is the essence of our ability to succeed.We work across functional boundaries for the good of the organization. Our collaborative approachensures participation, learning and respect and serves to improve the quality of patient care. Byfocusing on a team-based approach, the expertise of each Johnson Health Center employee isleveraged to optimize the patient experience.Physical Demand and Working Environment:Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 poundsoccasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking,standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constantcomputer usage. OSHA low-risk position.Qualifications:1. A Certification in Health Care Management or a B.S. degree in Business Management with at leastthree years of administrative experience in a health or human service agency.2. Must be skilled in the planning, coordination, and organization of efforts.3. Must possess extensive interpersonal and communication skills and exhibit mature judgment.4. Should have an operational knowledge of the inner workings of a Community Health Center asapplies to the Corporate Office and the Centers.5. Should have a functioning knowledge of the organization’s relationship to appropriate agencies andits affiliation with the Department of Health and Human Services.6. Must be physically able to lift, carry, and handle equipment, supplies, and other program material.