Director of Operations

Keurig Dr Pepper Inc.; Los Angeles (CA); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid Time Off

401(k) with employer match

Adoption Benefits

Parental Leave

Education Assistance

Job summary

Keurig Dr Pepper Inc. is seeking a Director of Sales Operations in Los Angeles to lead strategic analysis, execution, and organizational development for safety, productivity, and performance across the facility.

The role drives accident reduction, regulatory compliance, and OTA improvements while developing field personnel and coordinating with internal and external partners to maintain high customer service levels. Travel is required as needed.

Qualifications

• Experience leading teams in a distribution center or DSD warehouse.
• Strong communication and presentation skills to regional and frontline teams.
• Knowledge of DOT, EPA/EHS compliance requirements.
• Ability to extract and analyze data from business systems for decisions.

Responsibilities

• Drive safety metrics and accident reduction in the facility.
• Lead regulatory compliance audits and close gaps to 100% compliance.
• Improve OTA scores and pick accuracy through standard procedures.
• Manage labor cost per case and deploy Warehouse University principles.
• Engage employees and partners with regular communication and meetings.
• Oversee P&L responsibilities for the facility.
• Travel as needed.

Skills

Leadership

Communication

DOT/EHS compliance

Data analysis

Microsoft Office

Education

HS diploma or GED with 7+ years in DC/DSD

Bachelor's in Business/Supply Chain/Logistics with 5+ years in DC/DSD

Tools

Microsoft Office Suite

Job description

Director of Sales Operations - Los Angeles, CA

The Director of Sales Operations drives strategic analysis, execution, and organizational development to achieve financial and non-financial goals in addition to creating a lean mindset throughout the assigned DSD facility to improve safety, productivity and performance through standardization and process discipline.

This role is accountable for the development of field personnel and achieving performance objectives in Safety, Quality, Delivery, Productivity, and Growth.

Through active leadership the Director of Sales Operations will:

• Drive accident and injury reduction and vehicle accident reduction targets in assigned facility.
• Provide case management and follow up on all SAFE system cases and ensure that proper accident investigations, classifications, follow-ups and Root Cause Counter Measures are determined.
• Drive Safety First culture by ensuring monthly Regulatory and Safety in Motion training is completed by all employees and Safety Playbooks are implemented with 100% compliance.
• Ensure regulatory compliance by conducting OSHA style audits and ensuring closure of any regulatory gaps to achieve 100% regulatory compliance.
• Drive increase in On Time and Accurate (OTA) score by addressing routing and delivery issues as well as ensuring pick accuracy exceeds 99.8% through full execution of Voice Pick standards and compliance to daily checklist and reduction of haulbacks.
• Drive reduction in waste by ensuring assigned facility meets or exceeds break/shrink/obsolescence goals on a cost per case basis.
• Ensure labor costs in the warehouse and delivery operations of assigned facility meet or beat plan on a cost per case basis by driving home Warehouse University principles, including the deployment of the Warehouse Self Assessment tool.
• Communicate regularly with internal and external partners and customers through weekly operations calls and as needed meetings to ensure high level of customer service is maintained.
• Drive facility-level engagement plans and ensure employee engagement in large teams and/or across many sites.
• P&L Responsibility: Responsible for the management of the facility
• Ensure high performance results of your team:
• Foster a culture of trust and wellbeing that prioritizes the team and values employee contributions.
• Drive a shared vision with clear goals and accountability, supported by regular conversations to maximize talent.
• Embrace diverse perspectives to foster innovation, learning from both successes and failures.
• Establish a safe environment where team members are motivated, heard, and aligned with clear expectations.
• Travel required as needed

The ideal candidate will possess:

• A proven track record of improving safety results, successful continuous improvement initiatives and superior cost and management results.
• Strong leadership and communication skills; excellent verbal and written skills along with experience presenting to regional leadership teams, local leadership teams, and frontline employees.
• A background in the management of Warehouse, Inventory and Delivery.
• Knowledge of Department of Transportation (DOT), Federal, State and Environmental Health & Safety (EHS) compliance.
• Experience working with MHE, (material handling equipment) understand warehouse capacity requirements, building, loading, and delivery principals, FIFO and logistics principals.

Total Rewards:

• $160,000 - $180,000 / year
• Actual placement within the compensation range may vary depending on experience, skills, and other factors
• Benefits, subject to election and eligibility: Medical, Dental and Vision, Paid Time Off, 401(k) program with employer match, Child & Elder Care, Adoption Benefits, Paid Parental Leave, Fertility Benefits, Employee Resource Groups, Breastmilk Shipping Services, Dependent Scholarship Program, Education Assistance, Employee Assistance Program, Personalized Wellness Platform and more!
• Annual bonus based on performance and eligibility

Requirements:

• High school diploma or general equivalency diploma (GED) with 7 years’ experience in a distribution center / DSD Warehouse environment OR a Bachelor’s Degree in Business, Supply Chain Management, Logistics, or related field with 5 years’ experience in a distribution center / DSD Warehouse environment
• Strong understanding of Department of Transportation (DOT), Federal, State and Environmental Health & Safety (EHS) compliance
• Experience presenting to executive leadership teams, local leadership teams, and front line employees
• Prior people leadership experience in a distribution center or operations environment
• Ability to manage an operation strategically and tactically to deliver results and long term initiatives
• Experience with extracting data from business systems and analyzing to make business decisions
• Advanced skills using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)