Director of Operations

Allies of Skin; Los Angeles (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work options

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Birthday day off

401(k) match

Product perks

Job summary

Allies of Skin is seeking a Director of Operations in Los Angeles to lead end-to-end order fulfillment. You will oversee 3PL relationships, inventory accuracy, and urgent shipping priorities across D2C and B2B channels, driving cost efficiency and process improvements.

You will manage a small team and report to the VP of Supply Chain and Operations, shaping strategy for warehousing, ERP/WMS/EDI systems, and freight optimization in a fast-paced beauty/CPG context.

Qualifications

• 10+ years in 3PL global warehousing and logistics.
• 5+ years of managing a team.
• Bachelor’s degree or equivalent experience.
• Demonstrated ability to drive process and cost improvements at 3PLs.
• Excellent communication and interpersonal skills.
• Strategic, analytical mindset and problem-solving abilities.
• Ability to thrive in fast-paced startup-like environment.
• Proficiency with Excel, ERP, WMS, EDI; Power BI a plus.

Responsibilities

• Manage day-to-day operations across multiple 3PL warehouses.
• Drive cost savings initiatives with 3PLs.
• Audit monthly invoices from 3PLs and request adjustments.
• Provide forecasts to 3PLs.
• Collaborate on process improvements for receiving, packing, returns.
• Work with ERP/WMS/EDI automation upgrades.
• Manage warehouse transitions and RFQs for new 3PLs.
• Oversee Inventory Control Manager reconciliations.
• Ensure inventory accuracy and proper space utilization.
• Manage cycle counts and physical inventories.
• Manage 2 Fulfillment Coordinators.
• Coordinate with Sales and Customer Service on orders.
• Provide updates to leadership on orders shipped and open orders.
• Partner with Finance on month-end postings.
• Oversee Logistics Manager inbound/outbound shipments.
• Know compliance and documentation for imports/exports.
• Conduct RFQs for freight forwarding partners.
• Manage and optimize shipping costs and carrier relationships.

Skills

Leadership

Communication

Problem-solving

Agility

Continuous improvement

Education

Bachelor's degree or equivalent

Tools

Excel

ERP

WMS

EDI

Power BI

MS Business Central

Job description

About the role

The Director of Operations is a strategic leader responsible for managing all aspects of the company's order fulfillment processes (D2C and B2B). The director's primary goal is to ensure that all daily fulfillment activities including warehousing, inventory control and shipping are executed with excellence, efficiency and quality by 3PL global partners. This role requires a results-driven leader with deep experience in 3PL warehouse management (domestic and international), D2C and B2B fulfillment, logistics and inventory management within the beauty or CPG industry. The director manages a small team. This role reports to the Vice President of Supply Chain and Operations.

What you'll do

3PL Management

• Manage day-to-day operations and performance across multiple 3PL warehouses (domestic and international), ensuring Serve as the main point of contact for 3PLs; lead weekly meetings, conduct QBRs.
• Drive cost savings initiatives with 3PLs (D2C freight, storage costs, kitting fees, etc.).
• Audit monthly invoices from 3PLs and request any adjustments.
• Provide 3PLs with sales order and inbound receipt forecasts.
• Collaborate with 3PLs on continuous process improvements for receiving, packing, and returns.
• Work with internal and 3PL teams to implement automation and upgrade systems (ERP, WMS, EDI).
• Manage warehouse transitions and conduct RFQs for new 3PL implementations.

Inventory Management

• Oversee Inventory Control Manager who reconciles ERP inventory quantities with 3PL WMS inventory quantities on monthly basis.
• Ensure inventory accuracy and proper space utilization, stock rotation (FEFO) in 3PL locations.
• Manage cycle counts and physical inventory counts at 3PLs.

Order Fulfillment

• Manage 2 Fulfillment Coordinators (D2C and B2B).
• Work closely with Sales and Customer Service teams on managing and tracking sales orders.
• Provide order fulfillment updates to leadership and stakeholders - orders shipped month to date, open orders to be shipped.
• Partner with Finance and oversee month-end postings of sales orders.

Logistics

• Oversee Logistics Manager who directs inbound and outbound shipments. (Inbound includes finished goods to 3PLs, transfers among 3PLs, components to contract manufacturers, bulk to fillers.)
• Knowledge of compliance and documentation requirements for imports (components from overseas) and exports (shipments to international 2B customers).
• Conduct RFQs for freight forwarding partners (truck, air, ocean).
• Manage and optimize shipping costs and carrier relationships.

Qualifications

• Experience: 10+ years of progressive experience in 3PL global warehousing and logistics, 5+ years of managing a team.
• Education: Bachelor’s degree or equivalent experience.
• Continuous Improvement: Demonstrated ability to drive process and cost improvements at 3PLs.
• Communication: Excellent communication and interpersonal skills, with the ability to influence and engage at all organizational levels.
• Problem-solving: A strategic, analytical mindset and a proven track record of solving complex challenges.
• Agility: Ability to thrive in a fast-paced, dynamic environment and adapt to change. Startup experience is a plus.
• Technical Skills: Proficiency with Excel, ERP, WMS, EDI and e-commerce systems. (MS Business Central and Power BI experience is a plus.)
• Ability to perform essential duties, with or without reasonable accommodation
• Ability to operate independently in a fast-paced, ambiguous environment
• Strong self‑management, prioritization, and ownership of outcomes
• Proactive problem‑solving and clear, consistent communication

Why Allies of Skin?

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Flexible work environment offering hybrid options, generous paid time off, paid holidays, and a paid day off to celebrate your birthday
• 401(k) plan with company match
• Exclusive product perks for Allies employees
• A collaborative, innovative, and inclusive company culture