Director of Operations

Roadrunner-Food-Bank-of-New-Mexic; Las Cruces (NM); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Life insurance

403(B) retirement plan

Job summary

Roadrunner Food Bank of New Mexico in Las Cruces seeks a dynamic Director of Operations to lead and optimize the Las Cruces operations, including warehouse, transportation, and fleet management. You will ensure safe, timely, and cost-efficient product flow from receipt to delivery across the 10-county Southern New Mexico region.

The role requires 5+ years of leadership in warehouse/distribution, strong knowledge of inventory systems, and a commitment to food safety and regulatory standards.

Qualifications

• A four-year college degree in business management, logistics, or supply chain highly preferred.
• Five years of leadership experience in warehouse, distribution, or logistics.
• Experience with inventory management and ERP systems.
• Valid driver's license and ability to meet driving requirements.
• OSHA forklift certification within 30 days.
• Bilingual English and Spanish a plus.

Responsibilities

• Lead daily and long-range operations for receiving, warehousing, storage, inventory control, order fulfillment, loading, transportation, and delivery in Las Cruces.
• Establish schedules and priorities for staffing, equipment, and delivery to meet service commitments.
• Coordinate with Programs, Finance, People & Culture, Facilities and other teams to align product availability and priorities.
• Maintain safety, food safety, and regulatory compliance across all operations.
• Oversee budget planning, cost control, and capital projects for Las Cruces operations.

Skills

Leadership

Operations management

Budget management

Safety compliance

Education

Four-year college degree in business management, logistics, or supply chain

High school diploma or GED

Tools

Ceres ERP

Job description

About Roadrunner Food Bank of New Mexico

Roadrunner® Food Bank of New Mexico, a Feeding America member, is the largest non-profit dedicated to solving food insecurity in New Mexico. As a food distribution hub, we provide food to hundreds of affiliated member partners around the state including food pantries, soup kitchens, shelters and regional food banks. We also distribute food through specialized programs helping children, families and seniors at schools, low-income senior housing sites, senior centers and with and through health care partnerships. Every week, tens of thousands of hungry children, seniors and families are reached through this statewide hunger relief network. We are working together with our partners, volunteers and contributors to end food insecurity and hunger in New Mexico.

About Our Compensation & Benefits

As the leading non-profit fighting hunger in our state, we believe that it is important to take care of the people who come to join us in that fight. As such, we maintain transparent salary ranges. You can expect us to offer the best salary up front with no room for negotiation. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions. Additionally, we embrace a Total Rewards philosophy and offer a second-to-none benefits package. We pay 85% of the medical, dental, and vision insurance premiums for employees, and 75% for their dependents, including domestic partners. The majority of our employees pay less than $60 per check for medical insurance. We also offer life insurance, short-term disability insurance, long-term disability insurance, 403(B) retirement plan, AFLAC, LegalShield, identity theft protection, and pet insurance.

About This Opportunity

Are you a visionary leader who thrives on operational excellence, building high-performing teams, and making a meaningful difference in the lives of others? If you are passionate about leadership, innovation, and serving your community, this could be the perfect opportunity for you.

At Roadrunner Food Bank, we believe that no one should have to face hunger. Every day, our team works to provide hope, dignity, and access to nutritious food for individuals and families experiencing food insecurity throughout New Mexico.

We are seeking a dynamic, results-driven, and mission-focused Director of Operations to lead and strengthen our operations in Las Cruces, New Mexico, supporting communities across our 10-county Southern New Mexico service area.

About This Opportunity

The Director of Operations - Las Cruces provides strategic and day-to-day leadership for Roadrunner Food Bank operations based in Las Cruces, New Mexico. The role is accountable for safe, compliant, timely, and cost-effective product flow and receipt through storage, inventory control, order fulfillment, transportation, and delivery.

The leader directs the Las Cruces Warehouse, Transportation, and Fleet teams; manages operating and capital resources; maintains facility and equipment readiness; and builds the systems, staffing, and cross-functional coordination needed to meet organizational service commitments. The position is also accountable for food safety, workplace safety, regulatory and audit readiness, operational continuity, and a culture of respect, accountability, continuous improvement, and mission alignment.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Operational Leadership and Service Delivery

• Lead daily and long-range operations for receiving, warehousing, storage, inventory control, order fulfillment, loading, transportation, delivery, produce sorting and repack, and food distribution unit production activities in Las Cruces.
• Create and adjust staffing, equipment, dock, receiving, fulfillment, and delivery schedules to support incoming and outgoing product volume, service commitments, and workload distribution.
• Establish clear operating priorities, performance expectations, escalation pathways, and daily communication routines for all areas of responsibility.
• Provide operational planning and execution support for pop-up distributions, Fresh Stop Mobile Markets, food-locker replenishment, emergency response, and other special distributions or organizational initiatives.
• Coordinate closely with Programs, Community Initiatives, Volunteer Services, Food Sourcing, Finance, People & Culture, Facilities, and other teams to align product availability, capacity, distribution needs, and organizational priorities.
• Maintain operational continuity plans and ensure adequate cross-training and backup coverage for critical functions.

Warehousing, Inventory, and Product Flow

• Ensure accurate and timely receiving, put-away, storage, rotation, allocation, order picking, staging, loading, shipment, and transfer of product using established procedures and inventory systems.
• Maintain a cycle-count and physical-inventory schedule; investigate variances; correct product-movement errors; document root causes; and implement corrective actions to support inventory accuracy and audit compliance.
• Oversee space utilization, cold and dry storage capacity, product segregation, temperature control, product dating, recall readiness, and first-expiring, first-out practices, as applicable.
• Use Ceres or organization-designated ERP system and other approved technology to monitor inventory, validate transactions, troubleshoot exceptions, produce operational information, and reinforce consistent system use and data quality.
• Evaluate throughput, order accuracy, spoilage, shrink, damage, on-time completion, and other appropriate measures; use findings to remove bottlenecks, reduce waste, and improve service.

Transportation and Fleet Management

• Provide leadership oversight for transportation planning, routing, dispatch, delivery execution, driver readiness, vehicle utilization, and coordination of inbound and outbound freight.
• Ensure fleet assets, material-handling equipment, and related records are maintained, inspected, serviced, and available for safe operation in accordance with applicable requirements and organizational policy.
• Monitor fuel, maintenance, repair, rental, and transportation costs; evaluate service and utilization information; and recommend replacement or capital priorities.
• Ensure required driver, vehicle, incident, inspection, and maintenance documentation is complete, accurate, and retained appropriately.

Production and Produce Sorting and Repack Operations

• Oversee Las Cruces bulk product production operations for the creation of dry product distribution units, including TEFAP government commodities production builds, including work planning and coordination with Volunteer Services to secure appropriate volunteer, intern, and job-trainee support.
• Oversee Las Cruces produce sorting and repack operations, including work planning and coordination with Volunteer Services to secure appropriate volunteer, intern, and job-trainee support.
• Monitor produce quality, yield, loss, handling, and disposition; promptly elevate food-safety, quality, supply, or other concerns.

Food Safety, Workplace Safety, and Compliance

• Lead by example and enforce all personnel safety, site safety, sanitation, security, food-safety, and product-handling requirements across areas of responsibility.
• Maintain warehouse housekeeping, sanitation, pest-control coordination, temperature controls, inspection readiness, and required records to support regulatory compliance and AIB audit requirements.
• Ensure operations comply with applicable local, state, and federal requirements; Roadrunner Food Bank Food Safety & Quality policies; and relevant Feeding America Partner Food Bank Agreement Network Standards.
• Conduct or ensure completion of required safety meetings, inspections, training, incident reporting, near-miss review, corrective actions, and follow-up. Partner with designated internal leaders on investigations and prevention measures.
• Maintain readiness for product recalls, traceability inquiries, audit requests, emergency events, and business interruptions; ensure concerns are immediately contained, documented, escalated, and resolved within assigned authority.
• Ensure only trained and authorized team members operate forklifts, pallet jacks, vehicles, dock equipment, and other material-handling equipment.

Facilities, Equipment, and Vendor Oversight

• Manage all operational aspects of the Las Cruces warehouse facility and property, including coordination with the building management company, landlords as applicable, contractors, utilities, security providers, sanitation and pest-control vendors, and other support vendors.
• Maintain preventive-maintenance, repair, inspection, and replacement plans for warehouse systems and operational equipment; prioritize issues based on safety, food protection, service continuity, and cost.
• Serve as the operational lead for facility disruptions, equipment failures, weather impacts, access or security concerns, and other events affecting site operations; coordinate timely escalation and response.
• Monitor vendor performance, verify services, address deficiencies, and support procurement and contract-management processes within delegated authority.

Budget, Assets, and Administrative Accountability

• Develop, manage, forecast, and monitor operating and capital budgets for Las Cruces and Nogales warehousing, transportation, fleet, sourcing, facility, and related operations.
• Review expenditures, purchase requests, invoices, expense trends, and budget variances; take corrective action and communicate material risks or needs to leadership and Finance.
• Order or approve operational supplies and services within assigned authority while maintaining appropriate inventory, documentation, internal controls, and cost stewardship.
• Prepare clear and timely operational reports, budget updates, risk assessments, capital requests, and recommendations for executive and cross-functional review.
• Safeguard organizational assets and ensure appropriate controls for keys, access, equipment, inventory, purchasing, records, and sensitive operational information.

People Leadership and Culture

• Coach, lead, and manage Warehouse, Transportation, and Fleet teams in daily operations, special projects, and other assigned work.
• Set measurable expectations; assign work; monitor quality, productivity, safety, attendance, and follow-through; recognize strong performance; and address concerns promptly and consistently in partnership with People & Culture.
• Conduct regular one-on-one meetings, team meetings, performance reviews, development planning, and documented coaching in accordance with organizational practices and timelines.
• Partner with People & Culture on workforce planning, recruitment, onboarding, training, performance management, employee relations, and succession or coverage planning.
• Ensure team members receive required job, safety, food-safety, equipment, system, and compliance training and that training records are completed and maintained.
• Coach and mentor participants in the Job Training Program while maintaining clear role boundaries, safe work assignments, and coordination with program leadership.
• Promote respectful communication, inclusion, accountability, problem-solving, and Roadrunner Food Bank’s Culture of Possibility across all supervised locations and functions.

Continuous Improvement, Communication, and Service

• Regularly evaluate policies, procedures, workflows, layout, technology use, labor deployment, and vendor or transportation practices to improve safety, efficiency, quality, capacity, and stewardship.
• Use operational information and frontline input to identify root causes, establish corrective actions, assign owners and deadlines, and verify sustained improvement.
• Maintain current standard operating procedures, work instructions, emergency contacts, checklists, and records for critical operational activities.
• Use Microsoft Teams, Microsoft Outlook, and other approved systems to remain informed, communicate decisions, document follow-up, and coordinate work across the organization.
• Provide excellent internal and external service; treat all stakeholders with respect; and establish the same expectation for team members.
• Demonstrate an active commitment to Roadrunner Food Bank’s mission and perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Provide direct supervision to the positions identified above and indirect leadership to employees, temporary staff, volunteers, interns, and job trainees working within assigned operations.
• Carry out supervisory responsibilities in accordance with organizational policies and applicable law, including work planning, delegation, training, coaching, performance documentation, recognition, corrective action, and development.
• Build leadership capacity among supervisors and managers; clarify decision rights; ensure effective shift and location coverage; and establish succession and emergency backup plans for essential functions.
• Review workforce capacity and organizational structure regularly and recommend changes needed to meet service, safety, compliance, and financial requirements.

CORE COMPETENCIES

• Strategic and operational leadership with the ability to translate organizational priorities into clear work plans, standards, and measurable results.
• Sound, timely, and independent decision-making, including the ability to assess risk, respond to urgent operational issues, and escalation appropriately.
• Working knowledge of warehouse, transportation, fleet, inventory, produce, food-safety, and workplace-safety practices.
• Budget management, cost analysis, capital planning, vendor oversight, and responsible stewardship of food, funds, facilities, and equipment.
• Ability to use operational data, inventory systems, and process-improvement methods to identify issues and implement sustainable solutions.
• Clear written and verbal communication, relationship-building, conflict management, and customer-service skills across diverse internal and external stakeholders.
• Strong organization, prioritization, documentation, and follow-through while managing multiple locations, functions, deadlines, and changing conditions.
• People leadership grounded in respect, accountability, coaching, inclusion and consistent application of organizational expectations.
• Initiative, adaptability, composure, and a visible commitment to Roadrunner Food Bank’s mission and Culture of Possibility.

PREFERRED EDUCATION, LICENSES, CERTIFICATIONS, AND EXPERIENCE

• A four-year college degree in business management, logistics, or supply chain highly preferred. Five years of progressively responsible leadership experience in warehouse, distribution, transportation, food bank, food storage, produce, logistics, or a closely related operation, including experience supervising staff acceptable in lieu of a college degree. High school diploma or GED required.
• Experience managing operating expenses and capital assets, including budget monitoring and variance follow-up.
• Experience with inventory control and warehouse-management or inventory-database software.
• Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, and Excel, and the ability to learn and consistently use organization-specific systems such as Ceres.
• Valid driver's license and ability to meet organizational driving and insurance requirements when operating an organizational vehicle.
• Ability to obtain and maintain OSHA-compliant forklift operator certification within 30 days of hire.
• Ability to satisfy background-clearance and safety-sensitive position requirements.
• Experience managing transportation teams, warehousing, and logistics activities.
• Experience with inventory management, food storage, cold-storage, or comparable regulated facility.
• Knowledge of food traceability, recalls, sanitation, and regulatory inspection readiness.
• Experience using an ERP database, route or fleet systems, and operational reporting tools.
• Bilingual English and Spanish communication skills a plus.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Work is performed in office, warehouse, loading-dock, cold-storage, produce-handling, vehicle, and outdoor environments.
• Regular exposure to hot and cold temperatures, noise, dust, moving vehicles and equipment, food products, warehouse traffic, and variable weather conditions.
• Ability to remain active and perform physical duties for extended periods, including standing, walking, bending, reaching, climbing, pushing, pulling, and repetitive movement.
• Ability to lift and carry items weighing up to 50 pounds and to move product weighing more than 1,000 pounds using a pallet jack or other appropriate equipment.
• Ability to work around powered industrial trucks, commercial vehicles, docks, racks, compactors, refrigeration equipment, and other operational machinery while following required safety procedures.
• Occasional schedule flexibility may be required to respond to early receiving, transportation needs, special distributions, emergencies, weather events, equipment failures, audits, or other operational demands.

TRAVEL REQUIRED

Occasional statewide travel within New Mexico required. Occasional national travel may also be required. Travel may include overnight stays and operation of an organizational or rental vehicle, consistent with organizational policy.

Disclaimers

Affirmative Action/EEO Statement Roadrunner Food Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or veteran status.

E-Verify Statement Roadrunner Food Bank participates in the E-Verify program.

Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give assignments. This role description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.All Key Result areas are essential job functions and requirements.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.