Director of Operations

Abhealthnetwork; Lancaster (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Abhealthnetwork seeks a Director of Operations to lead the non-clinical operations of a residential facility in Lancaster, Ohio. You will oversee RSS, front desk staff, facilities, and kitchen operations to ensure a safe, compliant, and welcoming environment that meets licensing and safety requirements.

You will supervise staffing, onboarding, regulatory readiness, emergency planning, and collaborate with clinical leadership to align operational workflows with treatment goals.

Qualifications

• Bachelor’s degree in healthcare administration, business management, or related human services field.
• Minimum of five years of experience in healthcare operations with at least two years in a supervisory role.
• Experience managing day-to-day operations in a residential or 24-hour facility.
• Ability to supervise RSS/Direct Care, Front Desk, and facilities staff.

Responsibilities

• Directly supervise RSS/Direct Care team and Front Desk/Administrative personnel.
• Manage 24/7 staffing schedule to maintain client-to-staff ratios across shifts.
• Lead onboarding and non-clinical training focusing on facility protocols and safety.

Skills

Operational Leadership

Strategic Planning

Process Improvement

Budgeting

Data Analysis

Communication Skills

Problem-Solving

Team Collaboration

Education

Bachelor’s degree in healthcare administration, business management, or related human services field

Job description

The Director of Operationsis responsible forthe non-clinical operational leadership of the residential facility. This role oversees the dailymanagementof key support departments, includingResidential Support Staff (RSS), Front Desk/Administrative staff, as well as the main point of contact for facilities and kitchen operations. The Director of Operations ensures that the facilityoperatesas a safe, efficient, and welcoming environment that meets all state licensing requirements and local safety codes.

Tasks & Responsibilities

1. Operations and Staff Management

• Directly supervise and evaluate the performance of the RSS/Direct Care team and Front Desk/Administrative personnel.
• Manage the 24/7 staffing schedule for RSSs to ensure mandatory client-to-staff ratios are maintained across all shifts, coordinating coverage for callouts and emergencies.
• Lead the onboarding and non-clinical training for all new hires, focusing on facility protocols, emergency response, and professional boundaries.

2. Facilities and Property Oversight

• Coordinate all required inspections (Fire Marshal, Health Department, and DHS Licensing) and ensure immediate correction of any noted deficiencies.
• Serve as the primary operational liaison with the Facilities Director to ensure all structural maintenance, physical plant operations, and environmental safety standards are consistently met.
• Serve as the primary contact for kitchen staff to support as well as problem solve barriers.

3. Regulatory Compliance and Safety

• Ensure the facility remains constantly "survey-ready" status according to state regulations and national accreditation standards.
• Implement the facility’s Emergency Preparedness Plan, including conducting and documenting regular fire and disaster drills.
• Oversee transportation, ensuring facility vehicles are maintained, and resident transport to appointments is handled safely and on schedule.
• Collaborate with the Clinical Director to ensure that operational workflows support the clinical treatment goals of the residents.

4. Administrative

• Maintain all administrative records, facility licenses, and non-clinical personnel files in accordance with state and federal laws.

B. Additional Duties

• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
• As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.

C. Interpersonal Relations

• Create Meaningful Connections: Demonstrates the ability to function effectively as a part of a team. Use outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).
• Strategic Planning & Execution
• Operational Leadership
• Process Improvement & Efficiency
• Budgeting & Financial Management
• Performance Management
• Project Management
• Compliance & Risk Management
• Change Management
• Problem-Solving & Decision-Making
• Data Analysis & Performance Metrics

Performance Standards & Measurement

• Compliance with essential and incidental duties; compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.

Equipment, Tools & Machines

• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with others is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request employees to give us at least 3 week resignation notice in writing.

Demands

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
• Excellent organizational skills.
• Accept constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and flexibly.
• Ability to work under pressure, handle multiple tasks, and interruptions.
• Stand and walk for extended periods (often much of a shift)
• Move quickly throughout the facility in response to patient needs or emergencies
• Navigate stairs, hallways, and patient rooms frequently
• Lift, carry, push, or pull up to 25–50 pounds (e.g., supplies, patient belongings)
• Assist patients with mobility, including transferring, repositioning, or supporting ambulation
• Occasionally participate in physical interventions (e.g., therapeutic holds) in accordance with training and company policy
• Perform repetitive motions such as bending, reaching, kneeling, crouching, and grasping
• Handle equipment, medical supplies, and documentation tools
• Physically respond to crisis situations, which may include:
• Safely intervening during patient agitation or aggression
• Escorting or guiding patients within the facility
• Maintaining physical presence and awareness for prolonged periods

Qualifications

Education:

• Bachelor’s degree in healthcare administration, Business Management, orrelatedhuman services field is required.

Experience:

• Minimum of five (5) years of experience in healthcare operations, with at least two (2) years in a supervisory role within a residential or 24-hour facility.
• Handling day-to-day operations within a residential or 24-hour facility.