Director of Operations

Mortgage Investors Group; Knoxville (TN); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Excellent compensation

401K with company match

Comprehensive benefits package

Career growth opportunities

Community involvement

Job summary

Mortgage Investors Group in Knoxville, TN seeks a Director of Operations to lead and optimize all mortgage operations from application through funding and post-closing. You will ensure efficiency, regulatory compliance, and customer satisfaction while partnering with Sales, Compliance, Finance, and IT.

The role emphasizes executive oversight of processing, closing, funding, and post-closing activities, with a focus on automation and scalable processes to drive profitability and growth.

Qualifications

• Bachelor's degree in Business Administration, Finance, Management, or related field from the description.
• Experience leading loan fulfillment operations and cross-functional collaboration.
• Strong knowledge of mortgage operations, agency/government guidelines, and risk controls.

Responsibilities

• Direct and manage loan fulfillment and operational functions (processing, closing, funding, post closing).
• Develop and monitor operational metrics, SLAs, and resource allocation.
• Partner with Compliance, Risk, Finance, and IT to drive improvements and automation.

Skills

Operations Leadership

Regulatory Compliance

Financial Management

Team Leadership

Process Optimization

LOS Proficiency

Education

Bachelor's Degree

Tools

Mortgage LOS

Reporting Tools

Job description

Description

Mortgage Investors Group (MIG) is a trusted leader in the residential mortgage industry, dedicated to excellence, innovation, and service. We foster a collaborative, supportive environment where team members are empowered to grow professionally while making a meaningful impact in the communities we serve across the Southeast.

At MIG, our success is built on the expertise and dedication of our people. We offer a comprehensive range of mortgage products, supported by in-house underwriting, processing, and appraisal services, and driven by technology that makes our work efficient and effective. Our culture values integrity, teamwork, and a shared commitment to helping clients achieve their goals — and we believe that starts with taking care of our employees.

What can MIG do for you:

• Excellent compensation
• A corporate brand well known for purchase focus, keeping LO promises, and closing on time
• Local branch model with on-site processing and localized Underwriting and Closing
• Comprehensive benefits package (medical, dental, life, vision, and short- and long-term disability insurance)
• 401K with company match
• Career growth and development opportunities
• A company that believes in community and charitable contribution

Position Summary

The Director of Operations is responsible for leading and optimizing all operational functions within Mortgage Investors Group. The executive-level position oversees loan fulfillment activities from application through funding and post-closing, ensuring operational efficiency, regulatory compliance, customer satisfaction, profitability and achievement of corporate objectives. The Director of Operations partner closely with Sales, Secondary/Capital Markets, Compliance, Risk Management, Quality Control and Executive Leadership to deliver best-in-class mortgage operations.

Essential Job Functions

Operational Leadership: Direct and manage loan fulfillment and operational functions including:

• Processing
• Closing
• Funding
• Post Closing (audit, shipping, insurance, purchase, final docs)
• Reception Desk
• Develop/maintain operational strategies that support company growth, profitability, and customer (internal/external) service objectives
• Monitor workflow, productivity, quality and capacity across all operational departments
• Establish operational metrics and service-level agreements (SLA)
• Ensure efficient resource allocation and scalable processes

Performance Management

Create and monitor key performance indicators including:

• Cycle times
• Pull-through
• Turn times
• Defect rates

Compliance and Risk Management

• Partner with Compliance and Quality Control teams to address audit findings and operational risk
• Maintain operational readiness for regulatory examinations and investor reviews

Financial Management

• Manage departmental budgets and staffing plans
• Monitor operational expenses and cost-per-loan metrics
• Identify opportunities to improve efficiency while maintaining loan quality
• Support profitability initiatives through workflow automation and process optimization

Technology and Process Improvements

• Lead enhancements of:
• Loan Origination System (LOS)
• Workflow Technologies
• Document management systems
• Automation solutions
• Collaborate with IT and business leaders to improve technology adoption
• Drive digital mortgage initiatives and operational innovation

Leadership and Talent Development

• Recruit, develop, and retain high-performing operational leaders
• Provide coaching, training and professional development opportunities
• Foster culture of accountability, collaboration and continuous improvement
• Conduct regular performance evaluations and succession planning

Cross-Functional Collaboration

• Serve as a strategic partner to Sales, Credit, Capital Markets, Finance and Executive Leadership
• Participate in executive leadership meetings and strategic planning initiatives
• Support implementation of new products, programs, and investor requirements

Requirements

Job specifications

Minimum Education

• Bachelor’s Degree in Business Administration, Finance, Management, or related field

Knowledge, Skills, and Abilities

• Comprehensive knowledge of residential mortgage lending operations, including a thorough understanding of practices, theories, and policies involved
• Expertise in agency and government guidelines
• Strong understanding of warehouse lending and secondary market requirements
• Superior leadership, team development, and diplomacy skills
• Excellent analytical, decision-making, and problem-solving skills
• Superior communication and presentation skills
• Advanced proficiency with mortgage LOS platforms, and reporting tools
• Excellent organizational skills and attention to detail

This job description is designed to provide guidelines and direction for accomplishing company, departmental, and individual goals and objectives. It covers the essential responsibilities and activities involved in the effective execution of this position. It is not meant to be all-encompassing or all-inclusive. All job duties and responsibilities must be performed within the guidelines of the Employee Handbook as well as established policies and procedures.

Annual Training

New hires must complete the following training courses:

• BSM/AML: The Basics
• Marketing Compliance
• Annual Consumer Complaint Attestation

Existing employees must complete the following training courses:

• BSA and AML: Essentials
• Annual Sexual Harassment Training

Management training as follows:

• Hiring practices and interviewing skills
• Writing and delivering performance evaluations
• Writing and delivering corrective actions
• Handling terminations
• Managing workplace violence
• FMLA review and handling of requests

Physical Requirements

Must be able to navigate throughout the building. Must be able to hear and communicate well. Must have good eye-hand coordination and finger movement for use in computer software programs.

Additional Information

Notice: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.