Director of Operations

Imperial Brady; Jessup (MD); On-site; USD 160,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Life insurance

Paid time off

Educational reimbursement

Paid family leave

Adoption assistance

Job summary

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. This role directs all warehouse and delivery operations from its Jessup, MD facility, working with regional leadership to drive growth and operational excellence.

The position emphasizes strategic planning, compliance across multiple agencies, and team development, with a competitive salary and comprehensive benefits package.

Qualifications

• 10+ years of progressive operations or warehouse management experience, including 5+ years in a leadership role with large teams or multi-site responsibility.
• Bachelor's degree in supply chain management, business administration, logistics, or equivalent experience is required.
• Strong experience with WMS and ERP systems, and business tools (Microsoft Office and BI platforms).
• Experience with process improvement or Six Sigma Certification is a big plus.
• Union environment experience a plus.
• Experience managing multiple unit operations.

Responsibilities

• Take responsibility for all warehouse and delivery operations.
• Support the development of the annual operating plan; manage annual budgets, KPI targets, weekly performance reviews, and operational adjustments.
• Lead safety, security, and regulatory compliance initiatives for inspections required by all Federal, State, and local guidelines; host local, state, and federal inspections, including DOT, OSHA, FDA, and DEP.
• Partner with Branch Managers and Regional leadership to resolve customer and vendor service issues.
• Collaborate with the Sales team to align products and services with customer needs.
• Mentor and develop team members through coaching, performance management, and career development planning.
• Ensure coaching and corrective actions are conducted in accordance with company policies and procedures.

Skills

Leadership

Team management

Strategic planning

Change management

Cross-functional collaboration

Education

Bachelor's degree in supply chain management

Tools

WMS

ERP systems

Microsoft Office

BI platforms

Job description

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. #imperialbradyjobs

• All correspondence will come directly from Imperial Brady and not a personal email address.

Imperial Brady has a Director of Operations role available in Jessup, Maryland!

The Operations Manager will oversee both local and cross-dock operations. This role requires a strategic leader with experience in high-volume distribution, change management, team development, and supporting high-performance teams. The ideal candidate will be adept at navigating ambiguity and driving business initiatives that support our rapid growth and operational excellence.

Full-Time Salary: $160,000 to $170,000 per year

You Will

• Take responsibility for all warehouse and delivery operations.
• Support the development of the annual operating plan; manage annual budgets, KPI targets, weekly performance reviews, and operational adjustments.
• Lead safety, security, and regulatory compliance initiatives for inspections required by all Federal, State, and local guidelines; host local, state, and federal inspections, including DOT, OSHA, FDA, and DEP.
• Partner with Branch Managers and Regional leadership to resolve customer and vendor service issues.
• Collaborate with the Sales team to align products and services with customer needs.
• Mentor and develop team members through coaching, performance management, and career development planning.
• Ensure coaching and corrective actions are conducted in accordance with company policies and procedures.

You Have

• 10+ years of progressive operations or warehouse management experience, including 5+ years in a leadership role with large teams or multi-site responsibility.
• Bachelor's degree in supply chain management, business administration, logistics, or equivalent experience is required.
• Strong experience with WMS and ERP systems, and business tools (Microsoft Office and BI platforms).
• Experience with process improvement or Six Sigma Certification is a big plus.
• Union environment experience a plus.
• Experience managing multiple unit operations.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance.

• benefits (medical, dental, vision)
• a 401(k) program with company match
• life insurance
• a generous paid time off package
• educational reimbursement
• paid family leave
• and adoption assistance

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.