Director of Operations

7 Brew; Goldsboro (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

7 Brew in the United States is seeking a Director of Operations to lead Regional Managers, drive sales and profitability, and shape the growth of the 7 Brew footprint across markets.

You will oversee talent development, maintain brand standards, and partner with HR, training, and operations teams to ensure excellent guest experiences while expanding store openings and improving financial performance.

Qualifications

• Experience leading multi-unit teams in high-volume environments.
• Strong P&L and financial management skills.
• Willingness to travel regularly across assigned markets.
• Proven ability to develop and retain high-performing leaders.
• Excellent communication, coaching, and problem-solving abilities.

Responsibilities

• Lead, coach, and develop Regional Managers and their teams.
• Drive sales, profitability, labor, inventory, retention, and guest satisfaction results.
• Use P&Ls and KPIs to identify opportunities and improve performance.
• Conduct regular market and stand visits to coach leaders and ensure operational excellence.
• Build a pipeline of Regional Managers, Stand Managers, and future leaders.
• Ensure consistent execution of brand standards, systems, safety, and operations.
• Partner with HR, Recruiting, Training, and other teams to strengthen staffing and retention.
• Lead operational readiness and execution for new stand openings.
• Support budgeting, forecasting, and strategic planning as the business grows.
• Champion a high-energy culture built around people, accountability, recognition, and results.

Skills

Multi-unit leadership

P&L management

Sales growth

Team development

Travel willingness

Communication & coaching

Job description

Director of Operations – 7 Brew

About 7 Brew & Delight Restaurant Group

At 7 Brew, we serve more than just coffee — we’re brewing connection, culture, and community at high speed. Every stand is built on energy, authenticity, and exceptional service.

Delight Restaurant Group operates more than 230 restaurants and is rapidly expanding its 7 Brew portfolio, with plans to become one of the largest 7 Brew franchisees in the country over the next five years.

We’re looking for a Director of Operations to help lead that growth.

The Role

As Director of Operations, you’ll lead and develop Regional Managers while driving operational excellence, financial performance, talent development, and successful new stand openings across your market.

You’ll be responsible for turning company goals into results while building strong leaders and ensuring every stand delivers the culture and experience 7 Brew is known for.

What You’ll Do

• Lead, coach, and develop Regional Managers and their teams
• Drive sales, profitability, labor, inventory, retention, and guest satisfaction results
• Use P&Ls and key performance metrics to identify opportunities and improve performance
• Conduct regular market and stand visits to coach leaders and ensure operational excellence
• Build a strong pipeline of Regional Managers, Stand Managers, and future leaders
• Ensure consistent execution of 7 Brew brand standards, systems, safety, and operational expectations
• Partner with HR, Recruiting, Training, and other support teams to strengthen staffing and retention
• Lead operational readiness and execution for successful new stand openings
• Support budgeting, forecasting, and strategic planning as the business grows
• Champion a high-energy culture built around people, accountability, recognition, and results

What We’re Looking For

• Significant multi-unit leadership experience in QSR, fast casual, retail, hospitality, or a similar high-volume environment
• Experience leading multi-unit leaders such as Regional or District Managers strongly preferred
• Proven success driving sales, profitability, operational performance, and team development
• Strong P&L and financial management skills
• Proven ability to develop and retain high-performing leaders
• New store opening or high-growth experience preferred
• Strong communication, coaching, and problem-solving skills
• Ability to thrive in a fast-paced, rapidly growing organization
• Willingness and ability to travel regularly throughout assigned markets

If you’re a people-first operator who loves developing leaders, driving results, and building something as it grows, we’d love to hear from you.