Director of Operations

Gettysburg PA; Gettysburg (Adams County); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group's Hotel Gettysburg seeks a dynamic, hands-on Director of Operations to act as the operational leader of a premier full-service historic hotel. Reporting to the General Manager, this executive drives operational excellence across departments, maximizing guest experiences and financial performance while engaging associates.

The role provides strategic leadership and day-to-day oversight of Rooms Division, F&B, Housekeeping, Front Office, Engineering and other operations,

Qualifications

• Minimum 5 years of progressive hotel operations leadership in a full-service property.
• Leadership overseeing Rooms Operations and Food & Beverage.
• Strong financial acumen with budgets, labor costs, forecasting.
• Proven ability to lead, motivate and develop high-performing teams.
• Excellent communication, organizational and problem-solving skills.
• Able to make sound decisions in a fast-paced environment.
• Flexible schedule including evenings, weekends and holidays.
• Desire to advance into a General Manager role and pass a background check.

Responsibilities

• Lead the daily operations of a full-service hotel and ensure guest satisfaction.
• Inspire, coach and develop department leaders with a culture of accountability.
• Drive planning, revenue optimization, labor management and expense control.
• Monitor KPIs, implement action plans and improve guest scores and financial results.
• Ensure compliance with brand standards, safety, sanitation and policies.
• Partner with the GM on budgeting, forecasting and capital planning.
• Build relationships with the Gettysburg community and local leaders.
• Champion associate engagement and a positive workplace culture.

Skills

Operational leadership

Rooms & F&B leadership

Budgeting & forecasting

Team leadership

Communication

Problem-solving

Decision making

Flexible schedule

Career progression to GM

Background check compliance

Job description

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Director of Operations

Hotel Gettysburg is seeking a dynamic, hands‑on Director of Operations to serve as the operational leader of one of the region's premier full‑service historic hotels. Reporting directly to the General Manager, this key executive leader is responsible for driving operational excellence across all departments, ensuring exceptional guest experiences while maximizing financial performance and associate engagement.

The Director of Operations provides strategic leadership and day‑to‑day oversight of Rooms Division, Food & Beverage, Housekeeping, Front Office, Engineering, and other operational departments, fostering a culture of accountability, collaboration, and continuous improvement. This individual partners closely with department leaders to elevate service standards, improve operational efficiencies, develop high-performing teams, and achieve budgeted financial goals.

What You'll Do

• Lead the daily operations of a full-service hotel, ensuring exceptional guest satisfaction across all departments.
• Inspire, coach, and develop department leaders while building a culture of accountability, teamwork, and service excellence.
• Drive operational performance through strategic planning, revenue optimization, labor management, and expense control.
• Monitor key performance metrics, implement action plans, and continuously improve guest satisfaction scores and financial results.
• Ensure compliance with brand standards, safety regulations, sanitation requirements, and company policies.
• Partner with the General Manager on budgeting, forecasting, capital planning, and operational initiatives.
• Build strong relationships within the Gettysburg community, representing the hotel with local organizations, businesses, and community leaders.
• Champion associate engagement and professional development while creating an exceptional workplace culture.

Qualifications

• Minimum 5 years of progressive hotel operations leadership experience in a full-service hotel.
• Demonstrated leadership experience overseeing both Rooms Operations and Food & Beverage.
• Strong financial acumen with experience managing budgets, labor costs, forecasting, and operational performance.
• Proven ability to lead, motivate, and develop high-performing teams.
• Excellent communication, organizational, and problem-solving skills.
• Ability to make sound decisions in a fast-paced environment while maintaining exceptional guest service.
• Flexible schedule, including evenings, weekends, and holidays as business demands.
• A strong desire to advance into a General Manager role.
• Must successfully pass a comprehensive background check

Benefits

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITINGEXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401kPlan- Nobody wants to work forever, start planning for your future now.

HotelDiscounts-It’s one of the biggest industry perks.

Shoes for Crews-All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V