Director of Operations

Sonesta Hotels International Corporation in; Fort Lauderdale (FL); Sur place; USD 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Co.

401(k) Retirement Plan with Company 10

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term  –

Hospital Indemnity, Critical Illness &

Education Assistance

Hotel Discounts

Additional Perks & Employee Discounts

Résumé du poste

Sonesta International Hotels is seeking a Director of Operations in Fort Lauderdale, FL to lead day-to-day hotel operations and drive guest satisfaction, operational excellence, and team engagement across Front Office, Housekeeping, F&B, Engineering, and Security.

You will partner with department leaders to optimize staffing, onboarding, training, budgeting, and cost control while maintaining brand standards and ensuring memorable stays for every guest.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, or related field.
• 3+ years of hotel operations leadership/management experience.
• Previous Hotel Manager, Assistant General Manager, Operations Manager, or equivalent.
• Strong knowledge of hotel operations, guest service standards, and operating reporting.
• Experience with PMS systems and hospitality technology.

Responsabilités

• Oversee daily hotel operations across Front Office, Housekeeping, Food & Beverage, Engineering, and guest services.
• Lead and support hotel teams to deliver exceptional guest service and operational consistency.
• Partner with department leaders on staffing, onboarding, training, engagement, and performance initiatives.
• Monitor guest satisfaction, online reputation, KPIs, and cost management to drive improvements.
• Support budgeting, forecasting, labor management, and inventory control.

Connaissances

Leadership

Guest service

Operational management

Communication

Problem solving

Multitasking

Team development

Strategic planning

Formation

Bachelor’s degree in Hospitality Management, Business, or related field

Outils

PMS systems

Reporting tools

Hospitality technology

Description du poste

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Great hospitality is powered by strong leadership, seamless operations, and teams that genuinely care about the guest experience. As the Director of Operations, you’ll oversee day-to-day hotel operations while helping drive guest satisfaction, operational excellence, team engagement, and overall property performance.

This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing leadership, guest experience, operational strategy, and team development.

You’ll partner closely with department leaders across Front Office, Housekeeping, Food & Beverage, Engineering, and Security to help ensure the hotel operates smoothly while delivering memorable stays for every guest.

If you’re service-driven, collaborative, and passionate about hospitality leadership — we’d love to meet you.

What you’ll be doing

• Oversee daily hotel operations across Front Office, Housekeeping, Food & Beverage, Engineering, guest services, and operational departments.
• Lead and support hotel teams to deliver exceptional guest service, operational consistency, and memorable hospitality experiences.
• Partner closely with department leaders to support staffing, scheduling, onboarding, training, employee engagement, and operational performance initiatives.
• Monitor guest satisfaction, online reputation, operational KPIs, service recovery opportunities, and hotel performance metrics to drive continuous improvement.
• Support budgeting, forecasting, labor management, inventory control, operational planning, and cost management initiatives.
• Partner with Sales, Revenue Management, and Operations teams to maximize occupancy, guest satisfaction, and commercial performance.
• Respond quickly and professionally to guest concerns, operational challenges, and escalated service situations.
• Ensure compliance with hotel operational standards, brand expectations, OSHA regulations, food safety requirements, safety procedures, and company policies.
• Support VIP arrivals, group business, conferences, weddings, events, and special operational projects to ensure seamless execution.
• Conduct operational walkthroughs, inspections, and quality assurance reviews across hotel departments and guest-facing spaces.
• Maintain strong knowledge of PMS systems, operational reporting tools, hospitality technology, and hotel operational procedures.
• Help foster a welcoming, collaborative, and guest-focused culture aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

What great looks like

• Bachelor’s degree in Hospitality Management, Business, or related field preferred.
• 3+ years of hotel operations, hospitality leadership, guest services, or operational management experience preferred.
• Previous Hotel Manager, Assistant General Manager, Operations Manager, Rooms Division, or hospitality leadership experience preferred.
• Strong knowledge of hotel operations, guest service standards, labor management, operational reporting, and hospitality systems.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong operational mindset with the ability to balance guest experience, team leadership, and business performance effectively.
• Experience handling guest recovery situations and supporting cross-functional hotel operations.
• Experience using PMS systems, hotel operational software, reporting tools, and hospitality technology preferred.
• Flexible availability including mornings, evenings, weekends, holidays, and on-call operational support as needed.
• A passion for hospitality, leadership, teamwork, operational excellence, and creating exceptional guest experiences.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.