General Manager

Sonesta Hotels; New York (NY); On-site; USD 180,000 - 190,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with Company  –

401(k) Retirement Plan with Company –

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term  –

Disability Insurance

Educational Assistance

Sonesta Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels seeks a dynamic General Manager to lead a full-service hotel or resort in the New York area, overseeing operations, guest experiences, and financial performance across rooms, F&B, and support functions.

You will drive strategic planning, recruit and develop leadership teams, manage budgets and revenue strategies, and cultivate a high-performing, guest-focused culture aligned with Sonesta’s People People philosophy, while strengthening brand standards and community

Qualifications

• Bachelor’s degree preferred in hospitality or related field.
• 7+ years of progressive hotel leadership or executive operations experience.
• Experience managing budgets, KPIs, and revenue initiatives.

Responsibilities

• Lead all aspects of hotel and resort operations across departments.
• Drive guest satisfaction, service culture, and operational excellence.
• Recruit, develop, coach, and inspire leadership teams.
• Oversee budgeting, forecasting, labor, and expenses.
• Partner with Sales, Revenue, Marketing and Ops leaders to maximize performance.
• Monitor KPIs and guest satisfaction to drive improvement.
• Lead strategic planning, capital projects, and owner relations.
• Ensure brand standards, safety, and legal compliance.
• Represent the hotel in the local business and industry community.
• Support events and guest experiences to ensure satisfaction.
• Foster a collaborative, high-performing culture aligned with Sonesta.
• Lead emergency response and business continuity as needed.

Skills

Leadership

Financial acumen

Guest experience focus

Cross-functional leadership

Strategic planning

Education

Bachelor’s degree in Hospitality Management, Business, Finance, or related field

Tools

PMS systems

Hospitality tech

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

At Sonesta, our General Managers are the heartbeat of the hotel — leading teams, shaping guest experiences, driving commercial success, and bringing our People People culture to life every single day. As the General Manager of a full-service hotel or resort, you’ll oversee all aspects of hotel operations while leading the property toward exceptional guest satisfaction, operational excellence, team engagement, and financial performance.

This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing strategic leadership, guest experience, commercial performance, operational execution, and people development. You’ll lead cross-functional hotel operations including Rooms, Food & Beverage, Sales, Revenue, Events, Engineering, Spa, Recreation, and Finance while helping position the hotel as a leader within the market and community.

If you’re a dynamic hospitality leader with a passion for people, service, and business performance — we’d love to meet you.

What you’ll be doing

• Lead all aspects of hotel and resort operations including Front Office, Housekeeping, Food & Beverage, Banquets, Sales, Revenue Management, Engineering, Spa, Recreation, Security, and guest services.
• Drive exceptional guest satisfaction, service culture, operational excellence, and luxury hospitality experiences across all departments.
• Recruit, develop, coach, and inspire hotel leadership teams and associates to support engagement, accountability, and performance excellence.
• Oversee hotel financial performance including budgeting, forecasting, labor management, operational expenses, profitability, and revenue growth initiatives.
• Partner closely with Sales, Revenue Management, Marketing, and Operations leaders to maximize occupancy, ADR, RevPAR, market share, and commercial performance.
• Monitor operational KPIs, guest satisfaction scores, online reputation, service recovery opportunities, and business performance metrics to drive continuous improvement.
• Lead strategic planning, operational execution, capital projects, renovations, owner relations, and long-term property performance initiatives.
• Ensure compliance with brand standards, hotel operational procedures, OSHA regulations, food safety requirements, safety policies, and legal compliance standards.
• Represent the hotel and Sonesta brand within the local business community, hospitality industry events, ownership groups, and community partnerships.
• Support group business, conferences, weddings, VIP experiences, resort programming, and special events to ensure seamless execution and guest satisfaction.
• Create a positive, collaborative, and high-performing culture aligned with Sonesta’s People People philosophy and leadership expectations.
• Lead emergency response efforts, crisis management, operational recovery planning, and business continuity initiatives as needed.
• Any other duties as assigned.

What great looks like

• Bachelor’s degree in Hospitality Management, Business, Finance, or related field preferred.
• 7+ years of progressive hotel leadership, resort operations, hospitality management, or executive hotel operations experience preferred.
• Previous General Manager, Resort Manager, Hotel Manager, Director of Operations, or senior hospitality leadership experience within a full-service hotel or resort preferred.
• Strong knowledge of hotel operations, luxury hospitality, Food & Beverage, guest experience, sales strategy, revenue management, labor management, and operational performance.
• Proven experience managing hotel budgets, forecasting, profitability, operational KPIs, guest satisfaction metrics, and commercial performance initiatives.
• Excellent leadership, communication, relationship-building, financial, and strategic planning skills.
• Ability to lead large, cross-functional teams in a fast-paced hospitality or resort environment.
• Strong operational mindset with the ability to balance guest experience, team culture, and financial performance effectively.
• Experience using PMS systems, hotel operational systems, revenue platforms, reporting tools, and hospitality technology preferred.
• Flexible availability including evenings, weekends, holidays, and on-call operational support as needed.
• A passion for hospitality, leadership, operational excellence, guest engagement, and creating exceptional hotel and resort experiences.

Anticipated Pay Range & Additional Job Information

Salary Range $180,000-$190,000

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.