Chief Operations Officer

Johnson Health Center; Madison Heights (VA); On-site; USD 105,000 - 130,000; Full time

Job summary

Johnson Health Center in Madison Heights, VA seeks a Chief Operations Officer to manage daily internal administrative and clinical operations across all programs and sites, including mobile units. You will oversee major projects and provide organizational leadership reporting to the President & CEO.

Key responsibilities include operational analysis, grant-related administration, facilities and transportation oversight, and leadership of the Pharmacy Department and 340B Program in collaboration

Qualifications

• Experience in planning, coordinating programs and operations.
• Strong interpersonal and communication skills.
• Knowledge of healthcare management practices and regulatory frameworks.
• Ability to oversee multiple programs and sites.
• Ability to prepare reports and present to leadership.

Responsibilities

• Provides general oversight of operations of all JHC programs at all sites, including mobile units.
• Assists in administration of policies, plans and proposals to meet organizational goals.
• Responsible for operational analysis and data reporting for the PCEO.
• Oversees facilities, transportation, and construction-related projects as needed.
• Leads Pharmacy Department and 340B Program in collaboration with the Director of Pharmacy.

Skills

Planning

Coordination

Interpersonal skills

Communication

Education

Certification in Health Care Management

B.S. in Business Management

Job description

Job DetailsJob Location: Madison Heights, VA 24572 Salary Range: $105,000.00 - $130,000.00 Salary/year

General Position Summary:

The Chief Operations Officer’s (COO) role is to effectively manage the daily internal administrative and clinical operations. Oversee major projects, such as new sites and programs and provides general organizational leadership. This position reports to the President & Chief Executive Officer (PCEO), along with working closely with other senior leadership.

Essential Duties and Responsibilities:

• 1. Provides general oversight of operations of all JHC programs at all sites, including mobile units.
• 2. Assists the PCEO in the administration of policies, plans, programs, and proposals that will further the goals and objectives stated in the annual grant application, program expectations and organizational strategic plan.
• 3. Responsible for Operational Analysis yielding improved patient experience, access and workflow and obtains and compiles data to complete statistical analysis and other reports for the PCEO.
• 4. Participates in the formulation of the annual grant application as well as any other significant grant application.
• 5. Responsible for supervision of physical plant operations, including facilities management and transportation departments. Oversee all major and minor construction and A/R projects.
• 6. Responsible for leadership of Pharmacy Department and 340B Program in collaboration with the Director of Pharmacy.
• 7. Serves as a member of the Executive Leadership Team.
• 8. Represents JHC in the community at events, by serving on local boards, and through collaboration with community partners.
• 9. Prepares monthly reports and presents to the Board of Directors, such as productivity reports, BOD trainings and updates on major initiatives.
• 10. Oversee the preparation and annual submission of the UDS Report.
• 11. Assists in oversight and management of JHC’s grant deliverables.
• 12. Performs other duties and responsibilities periodically, which the PCEO may deem necessary and appropriate.
• 13. Must demonstrate good internal and external customer service skills.
• 14. Staff must demonstrate an understanding of the intent, and follow the standards and guidelines of HRSA, AAAHC, BPHC, CMS, and OSHA.
• 15. Delegates responsibilities to ensure team members grow in their roles and responsibilities, to ensure bench depth in the organization.
• 16. Must possess the ability to follow supervisor’s instructions and maintain regular attendance.

Other Functions:

• 1. Staff will abide by the Code of Conduct as documented in the Corporate Compliance Manual.
• 2. Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.
• 3. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.
• 4. Management may modify, add or remove any job functions as necessary, or as changing organizational needs require.

JHC Core Values:

• 1. Respect – We value and respect each patient, their family, ourselves, and each other. Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people’s differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice.
• 2. Integrity – We are committed to doing the right thing every time. Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions.
• 3. Excellence – We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies. At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement.
• 4. Innovation – We value creativity, flexibility, and continuous improvement efforts. We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures.
• 5. Teamwork – We understand that teamwork is the essence of our ability to succeed. We work across functional boundaries for the good of the organization. Our collaborative approach ensures a culture of participation, learning and respect and serves to improve the quality of patient care. By focusing on a team based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience.

Qualifications:

• 1. A Certification in Health Care Management or B.S. degree in Business Management with at least three years of administrative experience in a health or human service agency.
• 2. Must be skilled in planning, coordinating, and organizing efforts.
• 3. Must possess extensive interpersonal and communication skills and exhibit mature judgment.
• 4. Should have operational knowledge of the inner workings of a Community Health Center as applies to the Corporate Office and the Centers.
• 5. Should have a functioning knowledge of the organization’s relationship to appropriate agencies and its affiliation with the Department of Health and Human Services.
• 6. Must be physically able to lift, carry and handle equipment, supplies, and other program material.

Physical Demand and Working Environment:

Fast paced office setting with travel to other offices often. Lifting and/or exerting force up to 15 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. Eight (8) hours of constant computer usage.