Director of Operations

Career Strategies; El Segundo (CA); On-site; USD 150,000 - 175,000; Full time

Job summary

Career Strategies in El Segundo, CA seeks a Director of Operations to lead property operations, including leasing, resident relations, maintenance, and collections. You will oversee budgeting and execution of operating plans, set revenue targets, and drive portfolio performance.

The role requires 8+ years in multifamily operations with 5+ years in people management, plus strong P&L ownership, strategic thinking, and cross-functional collaboration with Finance, HR, Marketing, Legal, and

Qualifications

• 10+ years in property management or multifamily operations.
• 8+ years in people management across multi-site teams.
• P&L ownership and financial accountability.
• Strong communication, organizational, and decision-making skills.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Provide strategic and day-to-day leadership across property operations.
• Prepare annual operating plans and budgets.
• Set revenue targets and drive portfolio objectives.
• Identify opportunities for cost reductions and operational improvements.
• Lead renovations and common area upgrades.
• Oversee staff management including hiring, onboarding, training, development.
• Ensure compliance with operations and accounting policies.
• Collaborate cross-functionally with Finance, HR, Marketing, Legal, Technology, and other departments.
• Deliver exceptional customer service and resident-focused approach.

Skills

People management

Budgeting

P&L ownership

Cross-functional

Property operations

Analytical skills

Tech literacy

Communication

Education

Bachelor's degree or equivalent

Tools

Yardi Voyager

Yardi Forecast

CRM IQ

RentCafe

Aspire LMS

Grace Hill

Avid Payables

Yardi Smart AP

EliseAI

ChatGPT

Anthropic

Soci

Bluemoon

Microsoft Office

Job description

Director of Operations - El Segundo, CA

• Provide strategic and day-to-day leadership across property operations, including leasing, resident relations, maintenance, and collections.


• Preparation of annual operating plans and budgets.


• Set revenue targets and ensure execution against portfolio objectives.


• Identify opportunities for operational improvement and expense reduction.


• Lead and oversee value-add initiatives, including interior renovations and common area upgrades.


• Oversee all aspects of staff leadership including recruitment, onboarding, training, development, performance management, and retention.


• Monitor compliance with Operations and Accounting policies and procedures.


• Collaborate cross-functionally with Finance, HR, Marketing, Legal, Technology, and other departments.


• Strategic operational leadership with strong business acumen


• Exceptional customer service and resident-focused mindset


• Advanced analytical and problem-solving abilities


• Comp: $150-175K + bonus

Required

• Bachelor's degree preferred OR equivalent experience (10+ years in property management).


• 8+ years of progressive leadership experience in multifamily operations or portfolio management.


• 5+ years in a people management role leading multi-site teams.


• Demonstrated track record of P&L ownership and financial accountability.


• Strong communication, organizational, and decision-making skills.


• High level of computer literacy and comfort leveraging technology in operations.

Preferred

• Yardi Systems (Voyager 8, Yardi Forecast, CRM IQ, RentCafe, etc.)


• Learning Management System software (Aspire, Grace Hill, etc.)


• Payables Systems - Avid / Yardi Smart AP


• AI Systems - EliseAI, ChatGPT, Anthropic


• Reputation Management Systems - Soci


• Lease Administration CRMs - Bluemoon


• Microsoft Suite (Outlook, Excel, Powerpoint)

Equal Opportunity Employer