Director of Operations

G10 Inc; Delavan (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

G10 Inc in the United States seeks a Director of Operations to oversee day-to-day fulfillment operations across locations, ensuring efficient, compliant performance and adherence to 5S and safety standards. The role leads Warehouse Managers and collaborates with engineering, technology and customer service to streamline workflows.

You will establish metrics, review procedures, manage budgets, and drive customer satisfaction through policy improvements.

Qualifications

• Bachelor’s degree in business administration or related field.
• Extensive, diversified background with at least 10 years of related experience.
• Willingness to travel up to 50% and work in a fast-paced fulfillment environment.

Responsibilities

• Oversee day-to-day operations of fulfillment locations, ensuring efficiency and safety.
• Train and manage Warehouse Managers across current and upcoming locations.
• Establish metrics and standards to evaluate efficiency; identify improvements.
• Review, analyze and improve business procedures.
• Oversee manufacturing, purchasing, and sales to meet goals.
• Plan and control budgets and cost of sales to achieve financial objectives.
• Communicate new directives to managers; maintain staff morale during changes.
• Coordinate with operations, engineering, technology and customer service divisions.
• Improve customer service and satisfaction through policy changes.
• Participate in hiring and training of departmental managers.
• Organize and supervise workloads and schedules; conduct timely evaluations.
• Handle discipline per policy; perform other duties as assigned.

Skills

Leadership

Communication

Organizational skills

Problem solving

MS Office

Education

Bachelor's degree in business administration or related field

Tools

Microsoft Office

Job description

Description

SUMMARY:

The Director of Operations will oversee the day-to-day activities of the currenGeneva10 Fulfillment locations within the company, ensuring that the organization is managed and performing efficiently and effectively, following 5S and safety standards.

SUPERVISORY DUTIES:

• Trains and manages Warehouse Managers in all current and upcoming locations.
• Provides constructive and timely performance evaluations.

KEY RESULT AREA:

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Implements policies and procedures that will improve day-to-day operations.
• Ensures work environments are adequate and safe.
• Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Improves customer service and satisfaction through policy and procedural changes.
• Oversee the Account Manager services to ensure efficient and steady operations between account clients and warehouse operations.
• Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community
• Performs other related duties as assigned.
• Participates in the hiring and training of departmental managers.
• Organizes and oversees the work and schedules of departmental managers.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Any other duties as assigned

SKILLS:

Thorough understanding of practices, theories, and policies involved in business and finance.

Superior verbal and written communication and interpersonal skills

Superior managerial and diplomacy skills

Extremely proficient in Microsoft Office Suite or related software

Excellent organizational skills and attention to detail

Excellent analytical, decision-making, and problem-solving skills

Requirements

EDUCATION/EXPERIENCE

Bachelors degree in business administration ore related field, required.

Extensive and diversified background with at least 10 years of related experience

PHYISCAL REQUIREMENTS:

Must be able to travel 50% of the time.

Must be able to lift 50 pounds at a time.

Bending, standing, lifting

Must be able to work in noisy environments and maneuver the facilities.