Director of Operations

ADP, Inc.; Deer Park (TX); On-site; USD 100,000 - 160,000; Full time

Job summary

USA DeBusk, based in Deer Park, TX, seeks a Director of Operations to oversee day-to-day activities of a service offering, ensuring efficient, safe performance. The role requires strong leadership and a focus on safety in industrial environments.

You will establish metrics, review procedures, manage budgets, and ensure contractual and quality standards while driving continuous improvement and customer satisfaction.

Qualifications

• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.

Responsibilities

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Implements policies and procedures that will improve day-to-day operations.
• Oversees safe operations in oil refinery applications, including pipelines.
• Conducts site surveys, liaises closely with clients to ascertain specific technical requirements in order that accurate project estimates can be compiled.
• Prepares pre-bid work method statements, work plans and resource requirements.
• Ensure that projects are carried out with due regard to contractual requirements, corporate quality standards and commercial cost/revenue obligations.
• Responsible for P&L and customer invoice review.
• Responsible for strategic planning and market strategy.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets for the organization to achieve financial objectives.
• Communicates and explains new directives, policies, or procedures to supervisors; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Improves customer service and satisfaction through policy and procedural changes.
• Leads coordination and integration of efforts with the organization to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.

Skills

Verbal communication

Written communication

Management

Microsoft Office

Organization

Analytical thinking

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

USA DeBusk is an equal opportunity employer, and we thrive on our differences for the benefit of our employees, our customers, and our community. It is our policy to provide equal opportunities in all decisions related to hiring, training, and promoting regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any legally protected characteristic or class.

Location

External Description

USA DeBusk offers the industrial infrastructure sector a technologically advanced and complementary suite of high-value traditional and specialty services for turnarounds, routine maintenance, and unplanned outages. We help customers save time, reduce costs, and optimize their processes while assuring best-in-class safety and compliance. Primary service lines include chemical cleaning; emission controls; fabrication services; FCCU hot catalyst handling; hydro blasting; hydro excavation; hydro cutting; inert catalyst handling; inspection; mechanical rental; nitrogen; pigging, decoking & filtration; pipeline integrity and field services; reactor cleaning; tank cleaning; transportation; unit decontamination; vacuum services; and waste solutions. USA DeBusk was founded in 2012, and our headquarters is in Deer Park, TX. We operate numerous offices, service centers, and customer-site-based locations across North America. Visit www.usadebusk.com for more information.

The Director of Operations will oversee the day-to-day activities of a specific service offering, ensuring that the organization is managed and performing efficiently, effectively, and safely.

Duties/Responsibilities:

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Implements policies and procedures that will improve day-to-day operations.
• Oversees safe operations in oil refinery applications, including pipelines.
• Conducts site surveys, liaises closely with clients to ascertain specific technical requirements in order that accurate project estimates can be compiled.
• Prepares pre-bid work method statements, work plans and resource requirements.
• Ensure that projects are carried out with due regard to contractual requirements, corporate quality standards and commercial cost/revenue obligations.
• Responsible for P&L and customer invoice review.
• Responsible for strategic planning and market strategy.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets for the organization to achieve financial objectives.
• Communicates and explains new directives, policies, or procedures to supervisors; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Improves customer service and satisfaction through policy and procedural changes.
• Leads coordination and integration of efforts with the organization to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.

Supervisory Responsibilities:

• Participates in the hiring and training of supervisory staff.
• Conducts briefing orientation to all inexperienced workers of the proper usage of USA DeBusk assets.
• Organizes and oversees the work and schedules of departmental Supervisors.
• Evaluates performance and mentors employees.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Required Skills/Abilities:

• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.

Education and Experience:

• 10+ years of management experience.
• Bachelor’s degree is preferred, but not required.

Physical Requirements

to be performed with or without reasonable accommodations:

• Must be willing and physically capable of travelling up to 40 % as required.
• Must be capable of regularly speaking and hearing while utilizing hands to control or manipulate objects.
• Must be capable of seeing close vision, distance vision and ability to adjust focus.
• Must be willing and capable of sitting, standing, walking, stooping, bending, or reaching above the shoulders.
• Must be willing and physically capable of lifting objects weighing up to 25 pounds occasionally.
• Must be willing and capable in performing computer-based tasks while sitting or standing at a computer-based workstation for prolonged periods of time.
• Must be able to make general decisions requiring judgement and perform activities requiring sustained concentration.