Director of Operations

CALIBRATE; Chattanooga (TN); On-site; USD 170,000 - 250,000; Full time

Job summary

Chambliss is strengthening its operations and firm-wide business impact by investing in people, processes, and systems that support exceptional client service and long-term growth. The Director of Operations will lead key operational, administrative, and risk-management functions while helping the firm operate more efficiently, securely, and strategically.

Success in this role will strengthen the systems, teams, and processes that support the firm's attorneys, clients, and future growth.

Qualifications

• 5+ years of leadership experience within a law firm or professional services environment
• Experience in legal operations, conflicts, business intake, records management, litigation support, or related functions
• Prior law firm experience strongly preferred
• Familiarity with legal document management, workflow, and practice management systems & Artificial Intelligence
• Experience leading teams, driving process improvements, and supporting operational excellence

Responsibilities

• Serve as a key member of the firm's executive leadership team.
• Lead and elevate critical operational, administrative, and risk management functions.
• Partner closely with firm leadership to drive strategic initiatives, continuous improvement, and long-term growth.
• Build scalable processes that enhance efficiency, consistency, and service delivery.
• Enhance how the firm approaches information governance, compliance, and operational excellence.
• Lead and develop high-performing teams while creating greater clarity, accountability, and alignment across the organization.

Skills

Leadership

Strategic planning

Process improvement

Team development

Education

Bachelor's degree

Tools

Legal ops software

AI in practice management

Job description

Strengthen Chambliss' operations and firm wide business impact

Chambliss is investing in the people, processes, and systems that support exceptional client service and long-term growth. The Director of Operations will lead key operational, administrative, and risk-management functions while helping the firm operate more efficiently, securely, and strategically.

Success in this role will strengthen the systems, teams, and processes that support the firm's attorneys, clients, and future growth.

The role in action:

• Serve as a key member of the firm's executive leadership team.
• Lead and elevate critical operational, administrative, and risk management functions.
• Partner closely with firm leadership to drive strategic initiatives, continuous improvement, and long-term growth.
• Build scalable processes that enhance efficiency, consistency, and service delivery.
• Enhance how the firm approaches information governance, compliance, and operational excellence.
• Lead and develop high-performing teams while creating greater clarity, accountability, and alignment across the organization.

Experience & Credentials:

• 5+ years of leadership experience within a law firm or professional services environment
• Experience in legal operations, conflicts, business intake, records management, litigation support, or related functions
• Bachelor's degree required; business, management, or related field preferred
• Prior law firm experience strongly preferred
• Familiarity with legal document management, workflow, and practice management systems & Artificial Intelligence
• Experience leading teams, driving process improvements, and supporting operational excellence
• Litigation and/or paralegal background is a plus