Director of Operations

UnitedHealth Group; Charlotte (NC); On-site; USD 91,000 - 136,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group in Charlotte, NC is seeking a Director of Operations within Clinical Operations to lead patient-centered care delivery across the care center. The role directs clinical services, ensures compliance with laws and standards, and drives performance improvement initiatives to deliver high-quality outcomes.

The position oversees clinical leadership teams, collaborates with senior operations leadership, and fosters a culture of excellence, compliance, and continuous improvement in a

Qualifications

• RN license required (state assignment)
• 2+ years of RN experience in home health or hospice
• 3+ years of clinical leadership/management in healthcare
• Current CPR certification
• Experience directing clinical operations and performance improvement programs

Responsibilities

• Ensures a multi-disciplinary approach to patient care
• Oversees the clinical manager and intake coordinator activities
• Ensures clinician productivity standards are met
• Oversees weekly patient care conference participation
• Ensures patient care conference policies and protocols are followed
• Implements care center professional and clinical service and performance improvement programs
• Promotes high-quality patient care across staff
• May function as agency administrator
• Ensures orientation and trainings for clinical staff
• Collaborates with area VP of clinical operations on standards and processes
• Performs other duties as assigned

Skills

RN experience

Clinical leadership

Education

Associates or Bachelor’s degree in nursing

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Director of Operations (2401490)

Director of Operations - 2401490

Explore opportunities with Amedisys, part of the Optum family of businesses. We provide home health, hospice and community-based services that help people receive quality care where they feel most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the way. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

The Director of Clinical Operations is a senior clinical leader responsible for directing clinical services and ensuring adherence to federal, state, and local laws, accreditation standards, and company policies governing patient care. This role oversees clinical leadership teams, drives performance improvement initiatives, and ensures delivery of high-quality, patient-centered care. The position is accountable for monitoring and managing clinical performance, quality outcomes, and key performance indicators while fostering a culture of excellence, compliance, and continuous improvement across the care center.

Primary Responsibilities

• Ensures a multi-disciplinary approach to patient care is maintained that assesses and identifies all patient needs and communicates those needs.
• Oversees and directs the activities of the clinical manager and intake coordinator in the provision and coordination of patient care.
• Ensures clinician productivity standards are met.
• Oversees the weekly patient care conference and assures participation of all clinical staff.
• Ensures patient care conference policy and protocols are followed.
• Responsible for the implementation of the care centers professional and clinical service and performance improvement programs.
• Promotes and maintains standards for providing quality patient care by all staff of the care center.
• May function as agency administrator.
• Ensures clinical manager, clinician orientation and trainings occur per company standards.
• Collaborates with area vice president of clinical operations in implementation of clinical operations, standards and processes.
• Performs other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associates or bachelor's degree in nursing.
• 2+ years of RN experience in home health or hospice environment.
• 3+ years of experience in clinical leadership/management in healthcare, home health or hospice.
• Current license to practice as an RN specific to the state you're assigned to work.
• Current CPR certification.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $90,880 to $136,320 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.