Director of Operations

Shields Facilities Maintenance Llc; Center Square (PA); On-site; USD 120,000 - 180,000; Full time

Job summary

SFM is seeking a Director of Operations in Blue Bell, PA to lead and coordinate operational strategies for the Account Management team, ensuring goals are achieved. The candidate is a self-starter, results-oriented, and analytical, with the ability to see the big picture.

Responsibilities include developing policies, assigning client locations, overseeing bids, approving margins, resolving issues, participating in hiring, coaching, and representing SFM at industry events.

Qualifications

• Experience leading cross-functional operations teams.
• Ability to translate strategy into actionable plans.
• Strong analytical and problem-solving skills.

Responsibilities

• Manages and coordinates operational strategies for the Account Manager team to ensure the achievement of the organization's goals and objectives.
• Collaborates in developing and implementing operational policies, practices, and procedures.
• Assigns responsibility for specified client locations and disseminates policies and objectives to supervisors/staff.
• Oversees the bid process for all clients.
• Works with Senior Account Managers to determine margin changes on change orders.
• Addresses and resolves escalated client and vendor questions, issues, and concerns.
• Participates in hiring for new Operations team members.
• Provides regular feedback, coaching, and conducts annual performance reviews.

Skills

Leadership

Operational strategy

Team management

Analytical thinking

Budgeting

Job description

Director of Operations

Full Time Management Blue Bell, PA, US

SFM is looking for a Director of Operations to add to our team. The Director of Operations is responsible for managing and coordinating operational strategies for our Account Management team to ensure our goals and objectives are achieved.

The successful candidate will be a self-starter who is results-oriented, innovative, and analytical. They will enjoy problem solving, embrace change, and have the ability to see and control the big picture.

Responsibilities include but are not limited to:

• Manages and coordinates operational strategies for the Account Manager team to ensure the achievement of the organization's goals and objectives.
• Collaborates in the development and implementation of operational policies, practices, and procedures, making recommendations for additions or changes when needed.
• Assigns responsibility for specified client locations and/or functional activities and disseminates policies and objectives to supervisors/staff.
• Oversees the bid process for all clients.
• Works with Senior Account Managers to determine the need for and/or approve margin changes on change order reports.
• Addresses and works to resolve escalated client and vendor questions, issues, and concerns.
• Participates in the hiring process for new Operations team members.
• Provides regular feedback, coaching, and guidance for direct reports; conducts annual performance reviews.
• Attends and represents SFM at industry events.
• Completes weekly reports for the CEO/Chairman within designated time frames.