Director of Operations

Waxy's; Brookline (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Waxy's in Brookline, MA is seeking a dynamic Director of Operations to lead our bar and restaurant locations nationwide. This role involves driving operational excellence and managing a diverse team while ensuring guest satisfaction.

Ideal candidates will possess extensive experience in high volume environments, strong leadership skills, and a commitment to quality. A comprehensive benefits package awaits suitable candidates.

Qualifications

• Minimum 3-5 years experience in a high volume bar/restaurant setting.
• Proven expertise in driving retention and sales building.
• Strong ability to develop talent and operational excellence.

Responsibilities

• Deliver quality results in operational excellence and P&L management.
• Coach managers and team members in processes and policies.
• Monitor goals and ensure activities align with sales and guest satisfaction.

Skills

Budgeting and forecasting

Leadership

Operational excellence

Communication

Sales building

Time management

Education

Bachelor’s/Master's degree in related field

Tools

Excel

POS systems

Job description

We are an exciting high end bar and restaurant concept based in MA, with locations across the United States. We are currently expanding both our corporate and franchise footprint nationally. We are currently looking for a dynamic, service minded Director of Operations that is highly experienced and has consistently demonstrated the ability to lead diverse, cross‑functional teams of individuals to new levels of success in a highly competitive market.

Job Description

• The Director of Operations will deliver quality‑focused results in operational excellence, building talented teams, P&L management, strategic planning and brand positioning.
• The Director of Operations will be an effective analyst, problem‑solver and excellent communicator, who thrives in a fast‑paced environment.
• Strive to create a fun and enjoyable atmosphere for guests and employees.
• Be a leader who is accountable and has an entrepreneurial spirit.
• Be fully responsible for coaching all managers and team members in all departments and following job descriptions, processes, policies and procedures.
• Be accountable for all locations, ensuring all activities are aligned with sales, guest satisfaction and budget.
• Be responsible for monitoring weekly/period/annual goals for management and assuring their completion, while accomplishing own goals.
• Show a commitment to follow all internal monetary control measures.
• Show a commitment to follow all internal product control measures, including food and liquor inventories, purchases and loss prevention measures.
• Have 100 % commitment to the cleanliness, sanitation and organization of all locations at all times.
• Report to senior management on a weekly, bi‑weekly and monthly basis.
• Invest time hiring, training and mentoring staff at new locations both at the corporate and the franchise level.
• Work along with senior executive management, legal/accounting staff, VP of Marketing and the director of restaurant excellence to ensure the desired company culture is achieved.

Qualifications

• Have a closely related qualification; Bachelor’s/Master's degree highly preferred, but not required.
• Have a minimum 3/5 years experience working in a high volume bar/restaurant setting as a high performing General Manager and or Director/VP of operations.
• Have proven expertise in budgets, forecasting, marketing, promotions, interviewing, driving retention, sales building, developing talent and operational excellence.
• Have a fully engaged, service minded attitude.
• Be well accomplished in the use of computers (Excel, Windows, POS, etc.).
• Possess strong leadership abilities and time management expertise.
• Have a proven ability to assess talent and develop managers and ability to coach, teach and train others, and provide feedback.

Additional Information

• Salary based on experience and or aptitude.
• We offer a comprehensive benefits package to suitable candidates.