Director of Operations

Compass Group USA; Boston (MA); On-site; USD 120,000 - 147,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Health & Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts

Paid Parental Leave

Personal Leave

Job summary

The Director of Operations provides strategic leadership and oversight of the Culinary, Beverage, Warehouse, Venue Retail, and Facilities teams, ensuring operational excellence and the highest standards of quality and safety. You will develop and implement procedures, manage resources and budgets, coach department leaders, and drive improvements across all events and services for MAX Ultimate Food.

Partner with executive leadership to align operations with financial goals, enhance guest

Job description

Salary: $120,000 to $147,000

Other Forms of Compensation: Eligible for up to a 20% Bonus

MAX Ultimate Food is a full-service high-end catering company with a VIP client base throughout Boston and the Greater New England area. We offer innovative new foods, as well as some old classics with a modern and fresh approach. Our goal is to create a style that matches each client’s vision and expectation of their event. MAX is dedicated to providing exceptional experiences and unforgettable moments for our clients. With a strong commitment to quality, innovation, and customer satisfaction, we take pride in delivering high-end catering and event planning services for weddings, corporate events, and social gatherings, among others. Our events range from intimate dinners of eight to elaborate events of thousands. For more information, please visit our website at www.MAXUltimateFood.com.

Max

Position Title: Director of Operations

Salary: $120,000 to $147,000

Other Forms of Compensation: Eligible for up to a 20% Bonus

Job Summary

The Director of Operations provides strategic leadership and oversight of the Culinary, Beverage, Warehouse, Venue Retail, and Facilities teams, ensuring operational efficiency, seamless event execution, and the highest standards of quality, safety, and service across all areas of the organization. This role is responsible for developing and implementing operational procedures, managing resources and logistics, coaching and developing departmental leaders, and fostering effective communication and collaboration across departments to ensure events are executed consistently to MAX Ultimate Food's standards. Working closely with executive leadership, the Director of Operations oversees departmental budgets, labor costs, and financial performance while driving operational improvements, maximizing efficiency, and fostering a collaborative, accountable, and results-driven culture that supports the company's overall success.

General Responsibilities

• Direct Reports: Executive Chef, Facilities Manager, Beverage Director, Warehouse Manager, Director of Venue Retail
• Oversee day-to-day activities of the Operations Teams, ensuring that the company is managed and performing efficiently and effectively
• Conduct weekly 1:1 meetings with each direct report
• Management of Human Resources issues as they arise
• Develop, maintain, and implement all Standard Operating Procedures for the MAX commissary facility
• Weekly approval of Commissary Schedule/Labor Budget
• Participate in the hiring and training of all departmental managers
• Improve guest service and satisfaction through policy and procedure changes
• Coordinate and oversee the financials and oversight of budgets for Operations Cost Centers (On Call Staffing, Warehouse & Beverage, Transportation, Culinary Operations & Facility Management)
• Along with the Vice President, Director of Finance, and Director of Sales, plan and direct forecasts, budgets, and cost of sales in each department to achieve financial objectives

The Day-to-Day

• Plan, Coordinate, and Oversee Event Execution – Oversight of FOH Operations
  • Knowledge of the day’s events and service schedule across all venues, drop-offs, off-premise events
  • Confirm that upcoming events have the right equipment, vehicles, etc.
  • Stay available to resolve operational issues – late deliveries, equipment problems, weather adjustments, client requests, etc.
  • Coordinate communication with the Director of Sales between sales, culinary, service, logistics, and venue teams when changes occur
• Monitor Food, Supplies, and Facilities – Oversight of Culinary, Warehouse, and Facilities
  • Ensure production and inventory needs are met with culinary and operating teams
  • Review shortages, product substitutions, purchasing needs, and waste concerns
  • Confirm that equipment, vehicles, venue spaces, cafes, and all work areas are clean, safe, and functional
  • Escalate equipment and facility issues that could affect service
  • Ensure teams are following food safety, sanitation, alcohol service, and workplace safety procedures
• Communicate and Problem Solve
  • Maintain regular contact with venues, department leaders, vendors, and employees as needed
  • Keep relevant teams informed when plans change or decisions affect service
  • Make timely operating decisions within company guidelines and elevate significant financial, safety, or client issues
  • Document incidents, equipment failures, and recurring operational problems
  • Close the loop with appropriate managers so issues do not carry over unresolved

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates At Restaurant Associates Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf

Req ID: 1587196

Max

Gina Barbish