Director of Operations

Inflection Point; Boca Raton (FL); Remote; USD 120,000 - 180,000; Full time

Job summary

Inflection Point is seeking a Director of Operations to lead and optimize day-to-day operations for a growth-focused firm. This role oversees cross-functional teams, designs scalable workflows, and tracks performance metrics to ensure on-time, on-budget delivery.

The position emphasizes data-driven decision making, budgeting, resource forecasting, and delivering high-quality service to clients and stakeholders in a remote, fully-remote setup.

Qualifications

• Strong operations management skills, including process design, workflow optimization, and performance tracking.
• Advanced analytical skills to interpret operational data, assess efficiency, and support data-driven decision-making.
• Team management capabilities, including coaching, performance management, and cross-functional coordination.
• Experience with budgeting, financial planning, and cost control to support profitable and scalable operations.
• Commitment to high-quality customer service and stakeholder communication, both internal and external.

Responsibilities

• Oversee day-to-day operational performance across the firm.
• Design and implement operational processes and workflows that support client delivery, internal efficiency, and quality standards.
• Manage cross-functional teams, set performance metrics, and monitor progress to ensure projects are delivered on time and within budget.
• Collaborate with leadership to forecast resource needs, manage budgets, and optimize systems and tools that underpin the firm’s growth platform.
• Analyze operational data, identify areas for improvement, and maintain high levels of internal and external customer service.

Skills

operations management

analytical skills

team management

budgeting

customer service

Education

Bachelor's degree in Business Administration or related field

Job description

Company Description Inflection Point is a human-led growth systems firm that partners with startups, growth-stage businesses, consumer brands, and mission-driven organizations to accelerate sustainable growth. The firm collaborates directly with founders and leadership teams to align brand strategy, market positioning, communications, business development, partnerships, and digital infrastructure. By integrating these disciplines, Inflection Point helps clients drive revenue growth and avoid fragmented, vendor-led solutions. Team members work in an environment that values strategic thinking, cross-functional collaboration, and practical execution to move the entire organization forward. This approach offers professionals the opportunity to contribute meaningfully to diverse, impact-oriented clients.

Role Description The Director of Operations is a full-time, remote role, responsible for overseeing day-to-day operational performance across the firm. This role designs and implements operational processes and workflows that support client delivery, internal efficiency, and quality standards. The Director of Operations manages cross-functional teams, sets performance metrics, and monitors progress to ensure projects are delivered on time and within budget. They collaborate with leadership to forecast resource needs, manage budgets, and optimize systems and tools that underpin the firm’s growth platform. The role also involves analyzing operational data, identifying areas for improvement, and maintaining a high level of internal and external customer service.

Qualifications

• Strong operations management skills, including process design, workflow optimization, and performance tracking.
• Advanced analytical skills to interpret operational data, assess efficiency, and support data-driven decision-making.
• Team management capabilities, including coaching, performance management, and cross-functional coordination.
• Experience with budgeting, financial planning, and cost control to support profitable and scalable operations.
• Commitment to high-quality customer service and stakeholder communication, both internal and external.
• Bachelor’s degree in Business Administration, Operations Management, or a related field; advanced degree is a plus.
• Experience in a growth-stage, consulting, or professional services environment is highly beneficial.
• Proficiency with operational and project management tools; ability to implement systems and drive adoption.
• Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced environment.
• Demonstrated ability to work collaboratively with senior leadership and diverse teams.