Director of Operations

Valet Living; Baltimore (MD); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Flexible time off

Tuition reimbursement

Travel allowances

Torch Fitness access

Job summary

Valet Living is seeking a Director of Operations to lead and empower a team of Operations Managers and Area Leaders across a large region. The role focuses on strategic direction, performance, and process optimization to deliver top-tier service for clients.

The position is field-based with travel up to 40% and a generous compensation package including a 17.5% bonus target, auto allowance, and reimbursement program. A Bachelor’s degree is preferred and willingness to travel is required.

Qualifications

• 7+ years of management experience with remote teams across geographies.
• Experience leading high-performance teams including recruitment, training and development.
• Background in retail, hospitality, home services or relevant B2B services with a client-first mindset.
• Proven track record with P&L or cost-center control and budgeting.
• Strong project management, problem-solving and time-management skills.
• Excellent written and verbal communication; ability to influence stakeholders at all levels.
• Advanced proficiency with MS Word, Outlook, Excel, PowerPoint; familiarity with business management software.
• Bachelor’s degree preferred; valid driver’s license and ability to travel regularly.

Responsibilities

• Lead and mentor a team of Operations Managers and Area Leaders to drive performance and client satisfaction.
• Develop and execute operational strategies aligned with company goals.
• Manage P&L and cost accountability within budgets.
• Oversee resource planning to meet evolving operational needs.
• Monitor KPIs and drive continuous improvement for productivity and service quality.
• Establish and maintain strong client partnerships to support growth.
• Partner with HR on talent strategies across all leadership levels.

Skills

Team leadership

P&L management

Budgeting

Strategic planning

Communication

Data-driven decisions

MS Office proficiency

Travel readiness

Education

Bachelor’s degree preferred

Tools

MS Word

Outlook

Excel

PowerPoint

Business management software

Job description

Inspire Teams. Lead Operations. Grow Your Career.

Valet Living is looking for a Director of Operations who's ready to take charge, leading and empowering a team of Operations Managers, Area Leaders, and service teams across a large region. This role is about setting the strategic direction, driving performance, and optimizing processes to ensure we deliver top-tier service to our clients.

Compensation & Work Environment Details

Salary Range: $100,000 - $110,000

Bonus Target: 17.5% of annual salary, paid quarterly

Auto Allowance & Reimbursement: Bi-weekly fixed contribution + monthly variable mileage reimbursement

Schedule: Field-based role with frequent travel within your assigned region

Travel: Up to 40% of the time

What You’ll Do

• Lead High-Impact Teams: Guide and mentor a team of Operations Managers and Area Leaders, driving a culture of accountability, engagement, and high performance resulting in business growth, client retention and best-in-class customer satisfaction.
• Strategic Leadership: Develop and execute operational strategies aligned with company goals to drive efficiency, scalability, and superior service delivery.
• Financial Stewardship: Manage P&L and cost accountability, ensuring all operations stay within budget while maximizing profitability.
• Resource Planning & Agility: Oversee resource planning to ensure the company is equipped to meet evolving operational challenges and capable of rapidly responding to new opportunities.
• Drive Operational Excellence: Monitor and analyze key performance indicators (KPIs) and operational metrics, leading continuous improvement initiatives to enhance productivity and service quality.
• Client Partnerships: Establish and maintain trusted advisor relationships with key client stakeholders to ensure client satisfaction and business growth.
• Talent Development: Lead talent strategies in partnership with Human Resources, with a focus on attracting, developing, and retaining service-oriented team members. Actively support the full talent lifecycle—including recruitment, onboarding, performance management, associate relations, and ongoing coaching to build high-performing teams and strong leadership pipelines.
• Business Growth: Collaborate with Sales and Field Operations teams to drive growth within the region, identifying opportunities to expand services and optimize client relationships.
• Fleet & Inventory Management: Coordinate with the Fleet team to ensure regional fleet needs are met and optimize warehouse operations.
• Safety & Compliance: Ensure safety standards are met and all operational practices are compliant with company policies and regulations.

What We’re Looking For

• Experience: Minimum of 7 years of management experience, with at least 3 years in a leadership role overseeing remote teams across multiple geographies.
• Proven Leadership: Strong background in managing high-performance teams, including recruitment, training, and development, with a focus on driving results.
• Industry Expertise: Experience in retail, hospitality, home services, or a relevant B2B services industry with a client-first strategy.
• Financial Acumen: Proven track record in P&L or cost center control, with a keen ability to manage budgets and optimize financial performance.
• Project Management: Advanced project management skills, with a strong attention to detail, problem-solving capabilities, and effective time management.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to engage and influence stakeholders at all levels.
• Analytical & Data-Driven: Strong background in using business analytics to inform decision-making and drive operational improvements.
• Technology Proficiency: Advanced skills in MS Word, Outlook, Excel, PowerPoint; familiarity with business management software.
• Education: Bachelor’s degree preferred.
• Valid Driver’s License: Required, along with the ability to travel regularly within your assigned market.

Why You’ll Love Working With Us

At Valet Living, we don’t just provide essential services—we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you’ll experience a workplace where leadership is about service, growth is the norm, and every detail matters.

Comprehensive Benefits

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Flexible Time Off: No preset accruals - manage your time and work-life balance your way, plus 10 company-paid holidays.
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.