Director of Operational Excellence

Socket.dev; Holly (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Fessler & Bowman, Inc. in Michigan seeks a Director of Internal Operations to lead scalable processes across departments, regions, and projects.

This role reports to the COO and will standardize workflows and drive continuous improvement in project management, field operations, Estimating, and supporting systems. The ideal candidate has 10+ years in construction operations, expertise in Lean/Six Sigma, and experience implementing Procore or B2W.

Qualifications

• Bachelor's degree or equivalent experience.
• 10+ years in construction operations, operational excellence, process improvement, business systems, or organizational transformation.
• Experience leading enterprise or cross-functional process improvement and organizational change.
• Strong understanding of construction operations, including Project Management, Field Operations, Estimating/Preconstruction, and the project lifecycle.
• Experience with construction management software and systems such as Procore or B2W.
• Ability to influence and lead across departments and levels of the organization without relying solely on direct authority.
• Strong executive communication, facilitation, problem-solving, and change-management skills.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies preferred.

Responsibilities

• Develop, standardize, and continuously improve companywide processes, SOPs, workflows, and operating standards
• Partner with operational and corporate leaders to identify process gaps, inefficiencies, and opportunities for improvement across departments and regions
• Lead cross-functional process improvement initiatives from initial assessment through implementation, adoption, and ongoing measurement
• Establish clear ownership, handoffs, controls, and performance measures for critical business processes
• Evaluate and optimize the use of existing business and construction technology, including platforms such as Procore and B2W
• Partner with Technology and functional leaders to evaluate new systems, integrations, automation opportunities, and emerging technology
• Drive consistent adoption of company processes and systems through communication, training, change management, and engagement with field and office teams
• Develop and manage a prioritized portfolio of continuous improvement initiatives based on business value, operational risk, and organizational needs
• Establish metrics and reporting to measure process performance, technology adoption, efficiency, and sustained improvement
• Build and develop an Internal Operations team as the function and needs of the organization continue to grow
• Communicate recommendations, risks, progress, and results to the COO, Executive Team, and other organizational leaders
• Other duties as assigned

Skills

Executive communication

Change management

Cross-functional leadership

Problem-solving

Facilitation

Influencing without authority

Lean / Six Sigma

Team building

Education

Bachelor’s degree in Construction Management, Engineering, Operations, Business, Information Systems, or related field

Tools

Procore

B2W

Job description

Fessler & Bowman, Inc. in Michigan seeks a Director of Internal Operations to lead scalable processes across departments, regions, and projects.

This role reports to the COO and will standardize workflows and drive continuous improvement in project management, field operations, Estimating, and supporting systems. The ideal candidate has 10+ years in construction operations, expertise in Lean/Six Sigma, and experience implementing Procore or B2W.