Director of National ISP Infrastructure Division (Southwest) Phoenix, AZ

Hylan Group; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

HYLAN seeks a P&L-minded leader to launch and scale its data center ISP program in the Phoenix market. You will own delivery excellence, safety, and customer satisfaction across multiple projects while building a high-performing team and a repeatable delivery model.

The role requires 7–10+ years in structured cabling/data center builds, leadership of field teams, and a proven ability to deliver ISP scopes for hyperscale and enterprise clients.

Qualifications

• 7-10+ years in structured cabling/data center builds with 3+ years leading field teams.
• Proven record delivering ISP scopes in live/greenfield data centers for hyperscaler/colocation clients.
• Fluency in TIA/EIA standards, test/certification, and documentation best practices.
• Financial acumen: estimating, margin management, risk mitigation, and change-order strategy.
• Strong client-facing presence; able to represent HYLAN with executives and site leadership.
• BICSI RCDD or DCDC, OSHA-30, PMP a plus; manufacturer certifications strongly preferred
• Must meet customer background/drug requirements and maintain site badges as needed.

Responsibilities

• Own project delivery from pre-con through closeout: estimating support, staffing plans, scheduling, materials, QA/QC, and handover.
• Stand up ISP field operations playbooks: MOP/SOP templates, labeling standards (TIA-606), test & certification workflows, photo and as-built requirements.
• Recruit, develop, and retain ISP talent; implement training ladders and safety culture (OSHA compliance).
• Direct customer engagement with hyperscale and enterprise operators; manage SLAs, scorecards, and executive readouts.
• Coordinate with GC, electrical, OSP, and data center operations for integrated delivery; resolve field escalations.
• Forecast labor and materials; manage margins, WIP, and change orders in partnership with finance and PMO.
• Drive continuous improvement - standard kits, prefab opportunities, tool control, and digital reporting (photos, dailies, SiteTracker/Sage).

Skills

Structured cabling

Data center builds

Field team leadership

ISP project delivery

Client relationship management

Financial acumen

Executive communication

Education

BICSI RCDD

OSHA-30

PMP

DCDC

Tools

SiteTracker

Sage

Job description

Job purpose

P&L-minded leader launching and scaling HYLAN's data center ISP program in the Phoenix, Arizona market. Own delivery excellence, safety, and customer satisfaction across multiple concurrent projects while building a high-performing team and repeatable delivery model.

Duties and responsibilities

• Own project delivery from pre-con through closeout: estimating support, staffing plans, scheduling, materials, QA/QC, and handover.
• Stand up ISP field operations playbooks: MOP/SOP templates, labeling standards (TIA-606), test & certification workflows, photo and as-built requirements.
• Recruit, develop, and retain ISP talent (techs/leads/estimators); implement training ladders and safety culture (OSHA compliance).
• Direct customer engagement with hyperscale and enterprise operators; manage SLAs, scorecards, and executive readouts.
• Coordinate with GC, electrical, OSP, and data center operations for integrated delivery; resolve field escalations.
• Forecast labor and materials; manage margins, WIP, and change orders in partnership with finance and PMO.
• Drive continuous improvement - standard kits, prefab opportunities, tool control, and digital reporting (photos, dailies, SiteTracker/Sage).

Qualifications

• 7-10+ years in structured cabling/data center builds with 3+ years leading field teams or programs.
• Proven record delivering ISP scopes in live/greenfield data centers for hyperscaler/colocation clients.
• Fluency in TIA/EIA standards, test/certification, and documentation best practices.
• Financial acumen: estimating, margin management, risk mitigation, and change-order strategy.
• Strong client-facing presence; able to represent HYLAN with executives and site leadership.
• BICSI RCDD or DCDC, OSHA-30, PMP a plus; manufacturer certifications (CommScope/Corning, etc.) strongly preferred
• Must meet customer background/drug requirements and maintain site badges as needed.