Head of Merchant & E-Commerce Experience

PayPal; New York (NY); Hybrid; USD 218,000 - 324,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

PayPal in New York is seeking a senior product leader to establish a cohesive product vision and strategy across the company, leading cross-functional teams. The role balances innovative design with technical implementation while meeting regulatory requirements and customer needs, focusing on improving customer experience and data-driven decisions.

Responsibilities include ensuring product profitability, leading operating reviews, and collaborating with global partners to maximize efficiency in

Qualifications

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 2 years of experience leading others

Responsibilities

• Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
• Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders.
• Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Champions the customer experience and prioritizes customer needs in product requirements and decision making.
• Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
• Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Responsible for product profitability, including budgetary decisions.
• Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Skills

Leadership

People leadership

Education

Bachelor’s degree

Job description

PayPal in New York is seeking a senior product leader to establish a cohesive product vision and strategy across the company, leading cross-functional teams. The role balances innovative design with technical implementation while meeting regulatory requirements and customer needs, focusing on improving customer experience and data-driven decisions.

Responsibilities include ensuring product profitability, leading operating reviews, and collaborating with global partners to maximize efficiency in