Director of Memory Support

Entertimeonline; Glendale (AZ); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Paid Time Off

Free Meal Each Shift

Medical, Dental, Vision

401(k) Match

Tuition Assistance

Training & CEUs

Supportive team culture

Job summary

Orchard Pointe at Glendale in Glendale, AZ is seeking a Memory Support Director to lead our memory care program with clinical oversight and a resident-centered approach. You will guide the caregiver team, ensure high-quality care, and drive adherence to memory care protocols.

Experience in supervising shifts, training staff, and coordinating with regulatory agencies is valued. This is a full-time role with competitive benefits and opportunities for growth within a multi-site organization.

Qualifications

• 2+ years in dementia care or related health fields.
• 1+ year management experience including hiring, coaching, and supervision.
• Montessori Certification or willingness to obtain.
• Current CPR/BLS certification.
• Driver's license and clean driving record.
• Strong communication and collaboration skills.
• Ability to assist residents with limited mobility (up to 50 lbs).

Responsibilities

• Provide leadership and clinical oversight of memory care program.
• Implement Portraits Program with Montessori methods.
• Assess residents before move-in and ongoing reviews.
• Supervise caregiver team with training and evaluations.
• Ensure compliance via observations and audits (Yardi, Care Stream).
• Coordinate with families, home health, hospice, and regulators.

Skills

Leadership

Memory care

Staff coaching

HIPAA knowledge

Communication

Clinical oversight

Education

Associate degree (health)

Tools

MS Word

Excel

PowerPoint

Yardi

CareStream

Job description

• Location 21432 North 75th Avenue,Glendale, AZ, 85308,United States
• Employee Type Full-time - Salary

Make Lives Better, Build Your Future: Join Orchard Pointe at Glendale as our Memory Support Director!

At Orchard Pointe, you’re more than your title — you’re a vital part of a team that truly values every contribution. Whether you're just getting started or looking to grow in your career, we offer a workplace where you’re supported, appreciated, and empowered to thrive as you improve the lives of others in our senior living communities.

What You’ll Do:

As our Memory Support Director, you will provide expert leadership and clinical oversight for our memory care program, directly impacting the lives of our residents and the success of our team by:

• Implementing and managing the Portraits Program with Montessori methods and individualized components, ensuring the physical, mental, psychological, social, and spiritual needs of each memory support resident are met.
• Conducting comprehensive resident assessments/evaluations before move-in and on an ongoing basis, updating resident service agreements as appropriate.
• Leading, directing, and overseeing the caregiver team, ensuring high performance through effective selection, training, coaching, and performance evaluation, including ongoing dementia education.
• Ensuring high-quality care delivery and compliance by conducting care observations, auditing documentation (including Yardi/Care Stream tasks and call light response), and implementing actions to address deficiencies.
• Establishing and fostering positive relationships with residents, families, associates, and external partners like home health, hospice, and regulatory agencies.
• Implementing operational processes, procedures, and best practices that ensure consistent application throughout the community, and overseeing departmental functions including budget, staffing, and record-keeping.

What We’re Looking For:

• 2+ years of experience and knowledge of health-related practices related to the care of persons living with dementia or cognitive impairment.
• 1+ years of management experience including hiring staff, coaching, performance management, daily operations supervision, discipline, and counseling (preferred).
• An associate's degree in nursing, social work, or another health-related field (preferred).
• A Montessori Certification, or the willingness to obtain it.?
• A current CPR/BLS certification.?
• Valid driver’s license and acceptable driving record.
• The ability to assist residents with limited mobility, lift/push/pull up to 50lbs.
• Excellent verbal and written communication skills, with the ability to effectively collaborate with diverse groups, navigate challenging situations, and make sound decisions.
• Strong technical skills (e.g., Word, Excel, PowerPoint) and the ability to maintain confidential and privileged information (including HIPAA, residents, and associates).

Why Choose Orchard Pointe?

At Orchard Pointe, with 25 locations across 6 states, you’ll find a place to grow your career and make a meaningful impact every day. We live by our core values — Trust, Respect, Compassion, Fun, and Always Learning — and we’re here to support you like a true team.

What’s In It for You?

• Paid Time Off – 3 weeks of Paid Vacation in your 1st year + 32 hours sick time.
• Free Meal Every Shift – enjoy a warm meal on us.
• Medical, Dental, and Vision – with low co-pays.
• Company-Paid Life & Disability Insurance
• 401(k) with up to 5% Match
• Tuition Assistance – up to $8,000/year for you, $2,500 for family members.
• Ongoing Training & Support – covering reimbursement for Med Aide/Tech certifications and CEUs.
• A Workplace That Feels Like Home – positive, team-first culture.
• Employee Assistance Fund, Discounts and more!
• Community Address 21432 N 75th Ave, Glendale, AZ 85308
• Community Name Orchard Pointe at Glendale