Director of Member Experience & Medicare Stars

Presbyterian Healthcare Services; Albuquerque (NM); Hybrid; USD 100.000 - 140.000; Vollzeit

Benefits dieser Stelle

Competitive salaries

Medical, dental, and vision insurance

Flexible spending accounts

Paid time off

Retirement plans

Continuing education opportunities

Zusammenfassung

Presbyterian Healthcare Services is seeking a Director, Stars & Member Experience to lead strategies for Medicare Star Ratings and member satisfaction. This role involves improving quality outcomes and overseeing various enterprise-wide initiatives affecting member experience.

You will collaborate with health management teams and ensure the voice of the member is prioritized in decision-making across the organization.

Qualifikationen

• 7+ years of leadership experience in healthcare quality.
• Experience developing strategic improvement programs.
• Minimum 3 years leading teams and initiatives.

Aufgaben

• Develop and execute Medicare Stars strategy.
• Lead efforts to improve Star Ratings and member satisfaction.
• Establish performance goals and accountability frameworks.

Kenntnisse

Medicare Stars expertise

Member experience design

CAHPS strategy

Quality improvement

Healthcare analytics

Executive communication

Strategic planning

Cross-functional leadership

Change management

Ausbildung

Bachelor's degree in relevant field

Master's degree preferred

Customer Experience certification

CPHQ certification preferred

Jobbeschreibung

Presbyterian Healthcare Services is seeking a Director, Stars & Member Experience to lead strategies for Medicare Star Ratings and member satisfaction. This role involves improving quality outcomes and overseeing various enterprise-wide initiatives affecting member experience.

You will collaborate with health management teams and ensure the voice of the member is prioritized in decision-making across the organization.