Director of Member Experience

Young Mens Christian Association of Wenatchee; Wenatchee (WA); Sur place; USD 41 000 - 48 000; Plein temps

Résumé du poste

The Young Men's Christian Association of Wenatchee is seeking an experienced leader to oversee member engagement, wellness, and fitness operations while creating an exceptional experience that inspires people to connect, grow, and thrive.

Reporting to the Executive Team, the Director will lead staff, manage budgets, and drive program development, ensuring engagement, satisfaction, and retention across the branch and community.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Five or more years of management experience, preferably overseeing multiple teams.
• Ability to direct assigned operations including supervision of staff, development and monitoring of budgets, marketing and public relations, program development, and volunteer development.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Excellent personal computer skills and experience with standard business software.
• CPR and First Aid certifications.

Responsabilités

• Develop and direct membership recruitment, engagement, and retention strategies.
• Foster a member-focused culture through relationship-building and responsive service.
• Use data and feedback to improve member satisfaction and program offerings.
• Resolve member concerns and ensure a high standard of experience across departments.
• Plan, lead, and expand high-quality programs in wellness, fitness, and group exercise.
• Work with program leads to create new initiatives aligned with YMCA goals and community needs.
• Establishes plans for the expansion of programs and services, in harmony with overall Y objectives and the leadership team.
• Coordinate marketing, communications, and promotional efforts to drive participation.

Connaissances

Leadership

Staff supervision

Budgeting

Public relations

Communication

Formation

Bachelor's degree

Description du poste

• Location 217 ORONDO AVE,Wenatchee, WA, 98801-2209,United States


• Base Pay $30.00 - $35.00 / Hour


• Job Category Management, Leadership, Membership


• Employee Type FT Non-Exempt


• Required Degree 4 Year Degree


• Manage Others Yes

Contact information

• Phone [phone]

Description

Lead with purpose. Build relationships. Strengthen community. The Wenatchee Valley YMCA is seeking an experienced leader to oversee member engagement, wellness, and fitness operations while creating an exceptional experience that inspires people to connect, grow, and thrive.

Requirements

Qualifications

• Bachelor's degree in related field preferred or equivalent combination of education and experience.


• Five or more years of management experience, preferably overseeing multiple teams, with a strong preference for experience within a YMCA or other nonprofit organization


• Ability to direct assigned operations including supervision of staff, development and monitoring of budgets, marketing and public relations, program development, and volunteer development.


• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.


• Excellent personal computer skills and experience with standard business software.


• CPR and First Aid certifications.

Work Environment and Physical Demands

• The employee will regularly use a computer for a portion of the day and be able to communicate using a computer and phone/smart device.


• The ability to work in a fast paced, organized, and deadline driven environment.


• Sufficient strength, agility, and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations (depending upon the programs). The employee must occasionally lift and/or move up to 30 pounds.


• Respond to emergency situations throughout a multi-story building, remote locations, and varying terrain.

Summary

Position Summary

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Reporting to the Executive Team, the Director plays a key leadership role, overseeing membership operations, the fitness center, healthy living programs, and group exercise offerings. This position ensures that members receive a high-quality, mission-driven experience that fosters engagement, satisfaction, and retention. This role is responsible for staff leadership, program development, financial performance, and continuous improvement. The ideal candidate is a collaborative leader who is passionate about health and wellness and thrives in a dynamic, community-focused environment.

Essential Functions

Membership & Engagement

• Develop and direct membership recruitment, engagement, and retention strategies.


• Foster a member-focused culture through relationship-building and responsive service.


• Use data and feedback to improve member satisfaction and program offerings.


• Resolve member concerns and ensure a high standard of experience across departments.


• Plan, lead, and expand high-quality programs in wellness, fitness, and group exercise.


• Work with program leads to create new initiatives aligned with YMCA goals and community needs.


• Establishes plans for the expansion of programs and services, in harmony with overall Y objectives and the leadership team.


• Coordinate marketing, communications, and promotional efforts to drive participation.

Staff Management & Development

• Recruit, hire, train, schedule, and supervise staff and volunteers across departments.


• Conduct regular staff performance evaluations, meetings, and development sessions.


• Ensure certifications are current and provide opportunities for continued education (CECs).


• Motivate and mentor team members to achieve program and personal development goals

Operations & Safety

• Oversee daily operations of fitness facilities ensuring safety and cleanliness.


• Conduct class observations, equipment audits, and routine facility maintenance.


• Monitor and enforce local, state, and YMCA safety regulations and procedures.


• Conduct staff trainings, drills, and respond appropriately to emergencies.


• Develop and monitor departmental budgets to meet or exceed fiscal goals.


• Support YMCA fundraising efforts, including the annual campaign and special events.


• Maintain accurate records of staff, programs, and facility usage.

Community Engagement & Collaboration

• Represent the YMCA in the community; build strong relationships with local organizations.


• Lead by example in philanthropy and serve as a visible leader in community outreach.


• Collaborate with other directors and departments to support branch-wide initiatives.

Other Position Functions

• Assists with coordinated efforts of the staff team to ensure the security of the Wenatchee Valley YMCA in order to protect the safety of the members, staff, and the public.


• Maintains collaborative relationships with community organizations.


• Attends and participates in staff meetings, trainings, and special activities.


• Responds to emergency situations.


• Performs other duties as assigned.

Mission Advancement : Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration : Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience . Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness : Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth : Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.