Senior Member Services Director

YMCA of the USA; Tacoma (WA); In loco; USD 80.000 - 82.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits (medical, dental, and/

403(b) retirement plan

Vacation time

Holidays

Sick leave

Employee assistance & wellness

Training & certification opportunities

Staff discounts

Public Service Loan Forgiveness

Descrizione del lavoro

YMCA of the USA in Tacoma seeks a Senior Member Services Director to lead a member-first culture, overseeing membership operations across all facility branches, recruiting and retaining members, and supervising assigned staff.

The role emphasizes member engagement, staff development, facility safety, and outstanding member-service standards, with accountability for branch events, community outreach, and promoting the value of YMCA programs and memberships.

Competenze

• Bachelor’s degree and/or three to four years related knowledge and experience that includes supervision, fiscal management, program development, staff and volunteer development.

Conoscenze

Leadership and staff supervision

Budgeting

Customer service

Program development

Community outreach

Diversity & inclusion

Public relations

Organizational skills

Communications

Supervision

File maintenance

Formazione

Bachelor’s degree

Descrizione del lavoro

As the Senior Member Services Director, you will be responsible for overseeing the development and operations of enhancing a member-first culture that meets the community's needs through relationship-building with members, staff, volunteers, and participants at our facility branches. This role directs all membership activities for all facility branches including recruitment of new members, retention of existing members, and supervision of assigned staff. Member engagement and staff development are key areas of focus for the position with an emphasis on facility safety, staff management, and member-service standards. To meet strategic goals, the Senior Director of Membership is also responsible for the oversight of branch events, community outreach and awareness, and promotion of the value of YMCA membership and programs.

Compensation: $80,168.40 to $82,168.40 per year (Compensation is determined based on relevant experience, skills, and qualifications, with most new hires starting between the minimum and midpoint of the posted wage range)

Position type: Full-Time, Exempt position AND This is an on-site position.

Benefits

• Medical, Dental, and Vision benefit plan options YMCA paid Life and Long-term Disability Insurance
• Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
• Accrual of 15 days of paid vacation (vacation accruals increase with years of service)
• 8 paid Holidays/Floating Holidays per year
• Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program and LifeMart employee discount center
• Professional training, education and certification opportunities
• 20% discount on YMCA programs, Child Care services, and merchandise
• Public Service Loan Forgiveness eligibility for Full-Time employees

Qualifications

• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
• Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required.
• Bachelor’s degree and/or three to four years related knowledge and experience that includes supervision, fiscal management, program development, staff and volunteer development.
• One to two years’ experience working with budgets and computers.
• Knowledge of current adult safety and program standards and the ability to incorporate those into programs.
• Proven supervisory/management skills.
• Positive attitude and previous experience with diverse populations.
• Demonstrated skills in customer service, public relations, organizational skills, communications, supervision, computer knowledge, and file maintenance.
• YMCA Team Leader or Multi-team/Branch Leader certification preferred.
• YMCA Lifeguard or equivalent, CPR for the Professional, AED First Aid, and Oxygen certification, or ability to obtain within 90 days.