Director of Member & Chapter Services & Experience

Wild Ones; Neenah (WI); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Wild Ones in Neenah, Wisconsin, is hiring a Chapter & Member Services Director responsible for overseeing all chapter and member services to ensure a consistent and high-quality experience. This role involves strategic direction, operational leadership, and collaboration with various departments to support membership growth and retention.

The ideal candidate will have a bachelor's degree in a related field, 7-10 years of experience in membership services, and experience in managing staff within nonprofit organizations. Applications should include a resume and cover letter.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 7-10 years experience in membership services or nonprofit operations.
• Experience in managing staff and supporting volunteer organizations.

Responsibilities

• Lead member and chapter services strategy for Wild Ones.
• Oversee chapter operations to ensure mission compliance.
• Manage the Member Service Desk operations for member support.

Skills

Inclusive service

Oral and written communication

Collaboration

Data interpretation

Time management

Education

Bachelor's degree in nonprofit management, business administration, or related field

Tools

Microsoft Office

CRM platforms

Job description

Wild Ones in Neenah, Wisconsin, is hiring a Chapter & Member Services Director responsible for overseeing all chapter and member services to ensure a consistent and high-quality experience. This role involves strategic direction, operational leadership, and collaboration with various departments to support membership growth and retention.

The ideal candidate will have a bachelor's degree in a related field, 7-10 years of experience in membership services, and experience in managing staff within nonprofit organizations. Applications should include a resume and cover letter.