Director of Marketing Operations

Boston Children's Hospital; Boston (MA); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible schedules

Health, vision and dental insurance

Child care subsidies

Student loan subsidies

Generous time off

403(b) Retirement Savings plan

Pension

Tuition reimbursement

License/certification reimbursement

Cell phone plan discounts

T-passes discounts

Job summary

Boston Children's Hospital is seeking a Director of Marketing Operations in a hybrid role. You will drive strategic planning, budget oversight, and operational excellence across the Marketing department while leading a multidisciplinary team to deliver high-impact campaigns and initiatives.

The position emphasizes cross-functional collaboration, people leadership, and ongoing process improvements to support growth and efficiency in a complex healthcare environment.

Qualifications

• Bachelor's Degree in business administration, healthcare administration or related field.
• 10 years of experience in marketing, operations, or leadership roles.

Responsibilities

• Strategic leadership and planning for the Marketing department with cross-functional partners.
• Oversee annual operating and capital budgets and financial performance.
• Manage day-to-day marketing operations, processes, and workflows.
• Lead human resources policy administration and staff development within Marketing.
• Provide coaching and supervision to Marketing staff and ensure workload coverage.

Skills

Strategic leadership

Budget planning

Operations management

People management

Cross-functional collaboration

Education

Bachelor's degree

Job description

Position Summary

Director of Marketing Operations (hybrid)

Key Responsibilities

• 1. Strategic Leadership and Department Planning
  • a. Partners with the Chief Marketing Officer to identify, prioritize, and execute high-impact opportunities across the Marketing organization.
  • b. Supports strategic planning and development of short- and long-term departmental goals, priorities, and performance measures.
  • c. Drives and supports cross-functional strategic initiatives that advance department goals and business outcomes.
  • d. Recommends and implements new systems, processes, and operating models that strengthen efficiency, scalability, and organizational effectiveness.
• 2. Financial Planning and Resource Management
  • a. Leads preparation, administration, and oversight of the Marketing Department's annual operating and capital budgets.
  • b. Reviews, evaluates, and consolidates budgets submitted by senior leaders and managers, ensuring alignment with organizational goals and financial guidelines.
  • c. Develops and maintains systems and procedures for recording, monitoring, and evaluating financial performance and activity.
  • d. Authorizes designated expenses, tracks budget performance, and investigates and resolves variances.
  • e. Analyzes financial activity, identifies trends and patterns, and develops recommendations to support departmental goals and resource optimization.
  • f. Advises the CMO and department leadership on financial and administrative matters and prepares reports, forecasts, and special analyses as needed.
• 3. Operations and Workflow Management
  • a. Oversees day-to-day operational functions of the Marketing Department to ensure efficient, coordinated execution of work.
  • b. Establishes and improves department-wide processes, policies, and workflows that support productivity, accountability, and service delivery.
  • c. Oversees workflow and intake management, including leadership of the Marketing Traffic function to support timely execution of Marketing, Content, and Web projects.
  • d. Manages departmental office operations, including workspace planning, equipment acquisition, and coordination of staff events and retreats.
  • e. Ensures operational practices evolve to support a high-performing, integrated, and datadriven marketing organization.
• 4. People Operations and Organizational Effectiveness
  • a. Oversees administration of human resource policies, procedures, and programs within the Marketing Department, ensuring compliance with organizational standards.
  • b. Advises department managers on interpretation and application of personnel policies and procedures.
  • c. Reviews and authorizes employee status changes, including hours, salary actions, and related administrative updates, as appropriate.
  • d. Leads onboarding and offboarding processes for department staff.
  • e. Reviews and helps evolve organizational structure, role design, and team processes to support growth, collaboration, and changing business needs.
  • f. Supports professional development, team engagement, and a positive office culture that promotes teamwork and collaboration.
• 5. Team Leadership
  • a. Provides leadership, coaching, and mentorship to staff across the Marketing Department through a collaborative and supportive management approach.
  • b. Oversees assigned staff and administrative support personnel, including hiring, training, supervision, performance management, and workflow delegation.
  • c. Monitors staffing needs, workload distribution, and operational coverage to ensure departmental priorities are met.

Minimum Qualifications

• Education: Bachelor's Degree required. Business administration, health care administration or a closely related field.
• Experience: 10 years experience required

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.