Director of Logistics, Freight & Network Optimization

Alpine Home Air; West Virginia; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Group health insurance

401(k)

Paid time off

Paid holidays

Life insurance

Short-term disability

Job summary

Alpine Home Air in West Virginia seeks a Director of Logistics, Freight & Network Optimization to lead the freight economics and performance across operations. This senior analytical role focuses on turning logistics into an efficient, cost-effectively managed system.

Key responsibilities include overseeing freight strategies, managing carrier relationships, and optimizing expenses across various freight modes. The ideal candidate will have 7+ years of experience in logistics leadership and strong analytical capabilities. Benefits include health insurance, 401(k), and paid professional development.

Qualifications

• Experience in logistics leadership roles with substantial freight management.
• Strong analytical skills for complex data interpretation.
• Familiarity with ERP systems for freight management.

Responsibilities

• Oversee freight strategy and carrier relationships.
• Optimize freight economics across all shipping modes.
• Manage damage and claims processes effectively.
• Implement AI-assisted workflows for freight optimization.

Skills

Logistics leadership

Analytical capability

Budget management

ERP systems knowledge

Understanding of AI and automation

Education

7+ years in logistics or network optimization

Tools

PowerBI

Job description

About Alpine

Pioneers in our industry, we have built our reputation on providing intelligent and energy‑efficient HVAC solutions to homeowners. At Alpine, we’re proud to maintain an exceptional customer satisfaction rating of 4.85 (out of 5), a testament to our unwavering commitment to delivering excellence.

About The Role

Alpine Home Air is seeking a Director of Logistics, Freight & Network Optimization to own the economics, performance, and risk of our inbound and outbound freight network.

This role exists because freight is no longer a transactional function — it is a decision system that directly impacts margins, damage rates, customer experience, and operational behavior across the company.

This is a senior, analytical leadership role responsible for designing, optimizing, and governing the freight system, not merely managing shipments. The mandate is to turn logistics from a cost center into a controlled, measurable, continuously improving system.

Authority & Scope

• Full ownership of freight strategy, carrier relationships, and cost outcomes
• Authority over carrier selection, contracts, and rate structures
• Ownership of freight-related SLAs, claims, and accessorial management
• Partner-level authority with Warehouse, ERP, Analytics, and Finance leadership
• Decision authority independent of short‑term operational or sales pressure

Core Responsibilities

Freight Economics & Strategy

• Own all inbound and outbound freight spend across LTL, TL, parcel, and hybrid modes
• Design carrier strategy to balance cost, reliability, and damage risk
• Lead rate negotiations, contract structuring, and performance enforcement
• Eliminate hidden cost drivers including accessorials, reclasses, and inefficiencies

Network & Mode Optimization

• Optimize mode selection based on shipment characteristics, cost, and service requirements
• Identify opportunities to consolidate, re‑route, or redesign freight flows
• Evaluate carrier mix and network design to reduce variance and risk

Damage, Claims & Risk Management

• Own freight-related damage economics end‑to‑end
• Design and enforce claims processes that recover value consistently
• Identify root causes of damage in partnership with warehouse execution teams
• Drive packaging, palletization, and handling standards to reduce loss

Data, Metrics & Reporting

• Define freight KPIs that reflect true cost, performance, and risk
• Partner with analytics to build PowerBI dashboards for freight visibility
• Identify where metrics are masking real cost drivers and correct them
• Ensure freight data integrity across ERP and carrier systems

ERP & Systems Integration

• Develop deep working understanding of Alpine’s custom ERP freight logic
• Ensure freight processes are correctly represented in system workflows
• Close gaps between system assumptions and real‑world carrier behavior

AI & Automation Enablement

• Identify and implement AI‑assisted workflows for:
• Rate anomaly detection
• Carrier performance scoring
• Damage and claims pattern analysis
• Shipment risk prediction
• Translate freight realities into inputs automation systems can reliably act on

Cross‑Functional Partnership

• Partner closely with Warehouse Systems & Execution leadership on:
• Packaging standards
• Pallet configurations
• Shipment readiness and handling practices
• Work with Finance to align freight economics with margin and pricing strategy

Required Experience

• 7+ years in logistics, freight, or network optimization leadership
• Proven ownership of multi‑million‑dollar freight spend
• Strong analytical capability; comfortable working with complex data
• Experience partnering with custom ERP systems and BI tools (PowerBI or equivalent)
• Systems thinker who understands incentives, contracts, and behavior
• Calm, high‑agency leader able to hold authority without escalation or drama
• Pragmatic curiosity about AI and automation (applied, not theoretical)

Benefits

• Group health insurance plus health savings account, 401(k), paid time off, paid holidays, life insurance, short‑term disability, and more
• Paid educational and professional development training

About Us

Started in 2002, we are the first e‑commerce company to sell pro‑grade heating and cooling units directly to homeowners. As a team of forward‑thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:

• Leads Americans away from using low‑efficiency and non‑renewable HVAC appliances and towards high‑efficiency and all‑electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming;
• Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency;
• Prioritizes a harmonious win for customers, team members, the company and the environment