Director of Learning and Resources at the National Deaf Center

The University of Texas at Austin; Texas; On-site; USD 90,000 - 105,000; Full time

Job summary

The University of Texas at Austin seeks a strategic leader to oversee the National Deaf Center's universal technical assistance, learning, and resources functions. You will guide learning products, manage a diverse team, and coordinate inter-team efforts to ensure accessible, high-quality professional learning and resources.

You will lead program administration, partner with external organizations, and help shape center-wide strategy as part of the Leadership Team.

Qualifications

• Master's degree in education, instructional design, professional learning, disability studies, organizational learning, program administration, or a related field.
• Seven or more years of experience in professional learning, training, technical assistance, online learning, or a related field.
• Experience leading development and delivery of professional learning resources for diverse audiences.
• Experience supervising staff and coordinating work across multiple projects or areas.
• Experience improving systems, workflows, and processes related to learning, training, technical assistance, or customer support.
• Experience working with deaf people and deaf communities.
• Strong leadership, project management, communication, and organizational skills.

Responsibilities

• Lead and implement NDC’s universal technical assistance strategy, including learning, resources, training, webinars, and help desk support.
• Supervise the Learning & Resources team, set priorities, coordinate workloads, and support staff development.
• Guide development and improvement of learning resources, online modules, tools, and certificate programs; manage co-design and accessibility processes.
• Set center-wide standards for trainings and webinars, create templates, and coordinate with staff across teams for high-quality delivery.
• Oversee help desk systems, inquiry triage, tracking, and CE workflows; manage escalation of complex needs.
• Use data and stakeholder feedback to guide priorities and drive continuous improvement.
• Build relationships with external organizations to expand learning opportunities and extend reach.
• Collaborate across NDC teams and contribute to center-wide strategy as a Leadership Team member.

Skills

Strategic leadership

Project management

Staff supervision

Communication

Collaboration across teams

ASL proficiency

Education

Master's degree in education or related field

Job description

Job Details

Purpose The purpose of this position is to provide strategic leadership for the National Deaf Center's (NDC) universal technical assistance, learning, and resource functions by overseeing the people, systems, standards, partnerships, and priorities that help individuals and organizations build foundational knowledge, access high-quality resources and professional learning, and connect to deeper levels of technical assistance when needed.

• Weekly Scheduled Hours: 40
• FLSA Status: Exempt from FLSA
• Earliest Start Date: Dec 01, 2026
• Position Duration: Expected to Continue Until Sep 30, 2027
• Location: Texas
• Salary Range: $90,000 - $105,000

Responsibilities

• Lead NDC’s universal technical assistance strategy by setting priorities for learning, resources, training, webinars, help desk support, and other scalable approaches that build foundational knowledge and serve as the primary entry point to NDC services.
• Lead and supervise the Learning & Resources team, including setting priorities, coordinating workloads, supporting staff performance and professional growth, managing consultants and part‑time staff, and ensuring alignment across learning, support, engagement, and content development activities.
• Guide development and continuous improvement of NDC learning and resource products, including online modules, resources, tools, certificate programs, and other professional learning materials; establish clear processes for co‑design, review, accessibility, dissemination, and ongoing updates.
• Set center‑wide standards and priorities for trainings, webinars, and presentations, including identifying strategic opportunities, strengthening consistency across NDC presentations, developing shared templates and reusable materials, and coordinating with staff across teams to ensure high‑quality, accessible delivery.
• Oversee systems for help desk support, inquiry triage, customer service, and professional learning administration, including referral pathways, tracking and reporting processes, certificate and continuing education workflows, and escalation of more complex or systems‑level needs.
• Use data, evaluation findings, and stakeholder feedback to guide priorities and continuous improvement, including identifying recurring needs and translating patterns into future resources, training, communications, and technical assistance priorities.
• Build and maintain relationships with external organizations and professional partners to strengthen learning and resource activities, expand professional development opportunities, support collaborative training and resource development, and extend the reach of NDC’s universal technical assistance.
• Collaborate across NDC teams and contribute to center‑wide strategy as a member of the Leadership Team, strengthening connections between universal, targeted, and intensive technical assistance and ensuring Learning & Resources priorities align with broader NDC goals.

Required Qualifications

• Master's degree in education, instructional design, professional learning, disability studies, organizational learning, program administration, or a related field.
• Seven or more years of experience in professional learning, training, technical assistance, online learning, or a related field.
• Demonstrated experience leading the development and delivery of professional learning, training, or educational resources for diverse audiences.
• Experience supervising staff, managing teams, and coordinating work across multiple projects or functional areas.
• Demonstrated experience developing and improving systems, workflows, and processes related to learning, training, technical assistance, or customer support.
• Experience working with deaf people and deaf communities.
• Strong leadership, project management, communication, and organizational skills.
• Ability to work collaboratively across teams and with a range of internal and external partners.
• Proficiency in American Sign Language.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Ten or more years of experience in professional learning, technical assistance, online learning, training, or resource development.
• Demonstrated experience leading a professional learning, technical assistance, or education-focused team.
• Experience with instructional design, adult learning, certificate or continuing education programs, and online learning platforms.
• Experience using data and evaluation findings to guide program improvement and content development.
• Experience with community-informed or co-design approaches.
• Familiarity with postsecondary education, transition, vocational rehabilitation, disability services, or workforce systems.
• Experience working within a university, nonprofit, technical assistance center, or federally funded project.

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University‑Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

• The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
• This position has the option to elect the Optional Retirement Program (ORP) instead of TRS, subject to the position being 40 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and if this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP‑3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Start Here

Change the World At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you're at the forefront of the student experience, conducting world‑changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world. Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world.

Comments and Inquiries

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Additional Contact Information

For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services. Additional information for applicants can be found on the Human Resources web page: Applying for Employment. For more job information, call the Human Resource Service Center at [phone], or toll‑free at [phone]. UT Austin is a Tobacco‑free Campus