Director of IT Ops & Engineering — AI-Native, Remote

Life360; United States; Remote; USD 167,000 - 245,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company matching

Mental Wellness Program & EAP

Flexible PTO

Company shutdowns (Winter/Summer)

Equipment & tools reimbursement

Free Life360 Platinum Membership

Free Tile Products

Job summary

Life360 is hiring a Director of IT to own IT Operations and Engineering end to end, including enterprise identity, endpoint management, and corporate infrastructure for a remote‑first workforce in the US. Bring an engineering mindset to create automated, metrics‑driven IT services and playbooks that scale with a growing, global team.

You will lead the IT organization, collaborate with Security and Finance, and drive AI‑enabled productivity while shaping the strategy and vendor relationships.

Qualifications

• 15+ years in IT with at least 7–8 years in a senior leadership role directing multiple teams or functions.
• Hands-on grounding in identity and access management, endpoint management, cloud collaboration platforms, and enterprise networking.
• Experience embedding AI tools and automation into IT operations and employee productivity workflows.
• Demonstrated security‑first judgment partnering with Security and Compliance teams.
• Experience owning budgets, vendor relationships, and procurement decisions.
• Strong communication and stakeholder management skills, especially with non‑technical teams.

Responsibilities

• Own the strategy and execution of Life360’s core IT Operations & Engineering teams including enterprise identity, endpoint management, network infrastructure, collaboration, and end‑user services.
• Drive the technical roadmap and transparency programs to provide leadership with clear visibility into IT quality, risks, and investments.
• Lead, hire, and grow a high‑performing IT team, raising the bar toward an engineering‑first skillset and standing up new IT engineering roles as the function scales.
• Set and hold high‑quality service level standards through evolving IT’s operating model: service ownership, response times, availability, and an exceptional employee experience.
• Partner with the CISO and Information Security to ensure every service and process meets our safety standards.
• Identify and implement AI Native tools and automation that improve internal productivity and employee workflows, in line with Life360’s broader AI Native transformation.
• Own IT vendor relationships, contract negotiations, and budget planning, partnering with Finance and Procurement.
• Serve as escalation point and executive sponsor for major IT incidents, migrations, and large‑scale initiatives.

Skills

Leadership

Identity & access management

Endpoint management

Cloud collaboration platforms

Enterprise networking

AI tools & automation

Security-first mindset

Budgets & vendor management

Stakeholder communication

Global scalable operations

Education

Bachelor’s degree in Computer Science or related field

Tools

Okta

Jamf

SaaS collaboration tooling

Job description

Life360 is hiring a Director of IT to own IT Operations and Engineering end to end, including enterprise identity, endpoint management, and corporate infrastructure for a remote‑first workforce in the US. Bring an engineering mindset to create automated, metrics‑driven IT services and playbooks that scale with a growing, global team.

You will lead the IT organization, collaborate with Security and Finance, and drive AI‑enabled productivity while shaping the strategy and vendor relationships.