Director of IT Operations, Miami Campus

Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 140,000 - 190,000; Full time

Job summary

Carnegie Mellon University Miami is building a new campus and seeking a Director of IT Operations to lead on-site technology services during startup and beyond. You will coordinate with Pittsburgh central teams, recruit local staff, and shape the Miami IT operating model across networking, security, identity, and enterprise applications.

Role requires hands-on work during the early phase, strong vendor management, and clear communication with faculty, staff, and campus leadership to ensure

Qualifications

• Bachelor’s degree or equivalent experience in IT related field.
• 10+ years in IT operations, infrastructure, or service delivery.
• Experience supervising and leading technical staff.
• Experience in higher education or complex decentralized environments.
• Experience launching or supporting a new campus or major site expansion.

Responsibilities

• Serve as the primary on-site Computing Services representative for CMU Miami.
• Partner with Pittsburgh teams to deliver university-wide technology services.
• Build and evolve the Miami IT operating model and local procedures.
• Recruit, onboard, and lead on-site technology staff as the campus grows.
• Coordinate local vendors, contractors, and managed services.
• Assess needs for offices, labs, classrooms, and research environments.
• Provide hands-on support during startup and ongoing operations.
• Support incident response and drive issues to resolution.
• Ensure alignment with central IT standards and campus needs.
• Engage senior leaders, faculty, staff, and facilities partners.

Skills

IT operations

Infrastructure

Service delivery

Leadership

Project coordination

Vendor management

Cross‑functional collaboration

Education

Bachelor’s degree in information technology, computer science, engineering, information systems, or related field

Job description

Carnegie Mellon University Miami is building a new campus and seeking a Director of IT Operations to lead on-site technology services during startup and beyond. You will coordinate with Pittsburgh central teams, recruit local staff, and shape the Miami IT operating model across networking, security, identity, and enterprise applications.

Role requires hands-on work during the early phase, strong vendor management, and clear communication with faculty, staff, and campus leadership to ensure