Director of Information Services & Digital Transformation

Seattle Convention Center; Seattle (WA); On-site; USD 180,000 - 240,000; Full time

Job summary

The Seattle Convention Center (SCC) seeks a strategic Director of Information Services to lead technology strategy, cybersecurity, data governance, and digital transformation initiatives. This role partners with executive leadership to modernize operations, enable exceptional customer experiences, and drive innovation across enterprise platforms.

You will oversee IT, cybersecurity, enterprise applications, BI, digital workplace, infrastructure, data governance, and emerging technologies,

Qualifications

• Bachelor's degree in information technology, computer science, business engineering, or a related field.
• Six (6) years of increasingly responsible information technology management and contract administration experience, including three (3) years’ experience supervising technology professionals and project management experience.

Responsibilities

• Develop a multi-year Information Services Strategic Plan aligned with SCC's priorities.
• Lead enterprise digital transformation initiatives that improve business processes, customer service, and organizational performance.
• Establish technology governance that aligns investments with organizational priorities and measurable business outcomes.
• Evaluate emerging technologies and develop implementation roadmaps that create competitive advantages for SCC.
• Foster a culture of innovation, collaboration, continuous improvement, and service excellence.
• Develop and maintain an enterprise cybersecurity strategy based on industry best practices and recognized frameworks.
• Lead cybersecurity governance, risk management, business continuity, and disaster recovery planning.
• Ensure technology systems maintain high availability, reliability, scalability and security.
• Provide direct technical support for complex or escalated requests, ensuring timely resolution and clear communication.
• Maintain core operating systems and enterprise platforms to ensure reliability and continuity of Information Services.
• Identify opportunities to responsibly implement AI to improve productivity, analytics, customer service, and operational efficiency.
• Establish AI governance, ethical standards, and organizational policies.
• Establish enterprise data governance standards that improve data quality, consistency, security and accessibility.
• Lead modernization of workplace technologies to improve productivity and collaboration.
• Oversee Microsoft 365 and digital productivity platforms.
• Develop and administer the annual Information Services operating and capital budgets.
• Monitor technology expenditures and maximize ROI.
• Provide leadership and mentorship to Information Services staff.
• Build a high-performing, customer-focused technology organization.
• Promote professional development, succession planning, and workforce engagement.

Skills

Enterprise architecture

Cloud computing

Cybersecurity frameworks

Microsoft technology ecosystem

Artificial intelligence governance

Business intelligence

Data governance

Digital workplace technologies

IT service management

Technology procurement

Contract management

Budget development

Project portfolio management

Organizational change management

Technology risk management

Education

Bachelor's degree in information technology or related field

Job description

The Seattle Convention Center (SCC) seeks a strategic Director of Information Services to lead technology strategy, cybersecurity, data governance, and digital transformation initiatives. This role partners with executive leadership to modernize operations, enable exceptional customer experiences, and drive innovation across enterprise platforms.

You will oversee IT, cybersecurity, enterprise applications, BI, digital workplace, infrastructure, data governance, and emerging technologies,