Director of Implementation - REMOTE

S&S Health; Cincinnati (OH); Remote; USD 150,000 - 200,000; Full time

Job summary

A prominent healthcare administration company is seeking a Sr. Director of Implementation who will lead teams to optimize operational processes and enhance client integration. This remote position requires significant experience in healthcare and expertise in tools like Jira and Confluence, with a focus on improving efficiency and team performance.

Qualifications

• Significant leadership experience in healthcare or TPA environments.
• Proven experience building and managing high-performing teams.
• Hands-on experience with Atlassian tools.

Responsibilities

• Oversee multiple integration teams, ensuring successful project execution.
• Implement processes to enhance efficiencies and track integration progress.
• Recruit, train, and develop high-performing integration teams.

Skills

Leadership

Analytical Skills

Problem Solving

Tools

Jira

Confluence

Job description

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This range is provided by S&S Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $200,000.00/yr

S&S Health is a premier healthcare administration company located in Mason, Ohio. We offer self, level, and fully funded solutions that lower costs while improving outcomes with a consumer-centric experience. Our integrated benefits, services, and technology platform are designed to meet the needs of employers, third-party administrators (TPAs), and health systems. With a nationwide presence, we have the capability to sell and service in every state.

The Sr. Director of Implementation will lead multiple teams, optimize operational processes, and drive efficiency improvements across departments. This role focuses on managing and scaling teams, monitoring and improving file feed processes, and ensuring smooth implementation of solutions to support business growth.

Responsibilities

• Integration & Implementation Management: Oversee multiple integration teams, ensuring successful project execution and seamless client implementations. Develop and implement processes to improve the efficiency and accuracy of file feeds, including monitoring, triaging, and repairing feeds. Establish and enforce best practices for EDI file processing flows, particularly in the healthcare industry. Work cross-functionally to align integration efforts with business objectives and client needs.
• Operational Efficiency & Process Improvement: Design and implement processes to enhance efficiencies within the department and across teams. Create metrics and dashboards to track integration progress, team performance, and overall project health. Utilize data-driven insights to optimize workflows and enhance customer experience. Ensure scalability by building teams and processes that can support seasonal fluctuations in demand.
• Technology & Systems Management: Leverage the Atlassian suite (Jira, Confluence) to manage projects, track issues, and document key processes. Implement and manage tools to monitor and improve file feed processing. Collaborate with IT and engineering teams to optimize integration workflows and troubleshoot technical issues.
• Team Leadership & Growth: Recruit, train, and develop high-performing integration teams. Foster a culture of collaboration, accountability, and continuous improvement. Provide coaching and mentorship to team members, ensuring their professional growth and success.
  
  

Qualifications

• Experience: Significant leadership experience in healthcare, benefits administration, or a Third-Party Administrator (TPA) environment, with an understanding of self-funded health plans, client onboarding, and implementation processes.
• Technical Proficiency: Hands-on experience with Jira, Confluence, and other Atlassian tools.
• Leadership Skills: Proven experience building and managing high-performing teams.
• Analytical Skills: Excellent problem-solving skills with a strategic mindset. Strong communication and stakeholder management abilities.
• Industry Knowledge: Experience in healthcare, insurance, or financial services industries. Experience implementing automation and process optimization strategies.
  
  

S&S Health is committed to creating a safe and secure workplace for all employees. Please note that all final candidates will undergo a comprehensive background check and drug testing as part of our hiring process.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Temporary

Job function

• Job function

  Management and Manufacturing

• Industries

  Insurance

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