Director of IDD Residential Services

Dungarvin inc; South Bend (IN); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Equipment provided

Cellphone stipend

PTO

Health insurance

Life insurance

Job summary

Dungarvin, a mission-driven provider of supports for individuals with disabilities, seeks an Area Director to oversee residential IDD/DD programs in Indiana. You will lead area managers, ensure regulatory compliance, and drive growth while maintaining a person-centered service culture.

You will partner with state leadership, manage budgets, and advance quality outcomes across multiple sites, supporting staff development and operational excellence.

Qualifications

• Bachelor’s degree in human services or a related field.
• 5+ years of experience within residential IDD/DD services, group homes, or community-based programs.
• 2+ years of leadership experience overseeing multiple programs, sites, or leadership teams.
• Understanding of person-centered supports, residential operations, Medicaid/CIH/HCBS Waiver services, and compliance standards in accordance to IDOH and CARF.
• Proficiency with Microsoft Office programs and the ability to adapt to new technology platforms.
• Valid driver’s license with a driving record that meets agency insurance requirements.

Responsibilities

• Lead, mentor, and support Area Managers and Program Directors across assigned residential programs while promoting accountability, collaboration, communication, and operational consistency.
• Oversee residential program operations to ensure compliance with state regulations, licensing requirements, Medicaid Waiver standards, HCBS, and organizational policies; maintain readiness for audits and inspections.
• Build positive relationships with families, community partners, referral sources, and external stakeholders while representing Dungarvin and supporting regional growth opportunities.
• Monitor operational performance, staffing trends, budgets, expenses, and program performance, and partner with leadership to support financial health and program success.

Skills

Leadership

Program Knowledge

Technical Skills

Licensure & Transportation

Education

Bachelor’s degree in human services

Tools

Microsoft Office

Job description

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.

With services nationwide, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life.

Join our nationwide family and let us help you achieve your unique goals and dreams.

What We Offer:

• Compensation: $85,000
• Team Culture:A supportive team culture fostering adaptability, continuous learning and innovation. Focus on work-life balance for a fulfilling and sustainable career.
• Work Schedule:Monday through Friday 8 AM - 5 PM EST with on-call responsibilities as needed to support operational needs and program coverage
• Travel Requirement:Approximately 50% travel throughout Lafayette and Kokomo areas
• Retirement Plan:401(k) plan with up to 3% employer match after one year of service
• Company-Provided Hardware and Cellphone Stipend:All necessary equipment will be provided, along with a monthly stipend for cell phone expenses.
• Time Away:PTO that increases with tenure and PTO donation options
• Insurance & Health:Medical, dental, and vision coverage, pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA). Plus, 100% company-paid long-term disability and life insurance.
• Employee Perks:National Brand Discounts, Employee Referral Program and Employee Assistance Program
• Job Mobility: Dungarvin's multi-state footprint allows internal job mobility nationwide.

Job Description

What You Will Do:

The Director of IDD Residential Services (Area Director) oversees all residential programs and services across the assigned geographic region. You’ll provide leadership, strategic direction, and operational oversight to ensure high-quality services for individuals with disabilities while supporting operational growth and developing new business opportunities.

This high-impact leadership role includes oversight of budget management, staffing, licensing, compliance, policy development, program performance, marketing, and proposal preparation. You’ll work closely with Area Managers, Program Directors, support staff, and the state management team to drive operational excellence, strengthen leadership teams, and ensure consistency and compliance across all programs.

This position focuses heavily on leadership development, operational excellence, compliance oversight, financial performance, and strategic growth initiatives to support the long-term success of residential IDD/DD services throughout the region.

What you Will Do:

• Leadership & Team Development: Lead, mentor, and support Area Managers and Program Directors across assigned residential programs while promoting accountability, collaboration, communication, and operational consistency. Support recruitment, staff development, retention, and leadership growth initiatives across the region.
• Community & Relationship Building: Build positive relationships with families, community partners, referral sources, and external stakeholders while representing Dungarvin throughout the community and supporting regional partnership and growth opportunities.
• Compliance & Operational Oversight: Oversee residential program operations to ensure compliance with state regulations, licensing requirements, Medicaid Waiver standards, HCBS expectations, and organizational policies. Maintain readiness for audits, inspections, operational reviews, and escalated situations across all programs while supporting consistent, person-centered service delivery.
• Financial & Performance Management: Monitor operational performance, staffing trends, budgets, expenses, and program performance across assigned services while partnering with leadership teams to support financial health, operational stability, and long-term program success.

Qualifications

What Makes You a Great Fit:

• Education: Bachelor’s degree in human servicesor a related field required, including Psychology, Counseling, Sociology, Allied Health, or Human Services.
• Experience: 5+ years of experience within residential IDD/DD services, group homes, or community-based programs required.
• Leadership Experience: 2+ years of leadership experience overseeing multiple programs, sites, or leadership teams preferred.
• Program Knowledge: Understanding of person-centered supports, residential operations, Medicaid/CIH/HCBS Waiver services, and compliance standards in accordance to IDOH and CARF.
• Technical Skills: Proficiency with Microsoft Office programs and the ability to adapt to new technology platforms.
• Licensure & Transportation: Valid driver’s license with a driving record that meets agency insurance requirements.

Nice-to-Haves:

• Industry Expertise: Experience supporting multi-site residential IDD/DD programs.
• Regulatory Knowledge: Knowledge of Indiana-specific disability service regulations and HCBS standards.
• Leadership Development: Experience mentoring leaders or supporting operational growth initiatives.
• Operational Insight: Budgeting, financial oversight, or performance management experience.

Additional Information

Skills Crucial for Success

• Leadership: Inspire, guide, and mentor program directors and staff.
• Decision Making: Evaluate complex situations and implement sound, timely solutions.
• Organization & Time Management: Manage multiple programs, projects, and priorities effectively.
• Problem-Solving: Identify operational or service challenges and implement corrective actions.
• Adaptability: Thrive in a dynamic environment with evolving programmatic, staffing, and operational needs.
• Customer-Centric Mindset: Ensure the needs of individuals served remain central to all decisions
• Communication: Clearly convey expectations, provide feedback, and build relationships with staff, families, and external stakeholders.

Why You’ll Love This Job

This is your opportunity to lead and shape services for individuals with disabilities in Indiana while working in a collaborative and mission-driven environment. You’ll have the autonomy to drive operational excellence, mentor a talented team, and make a meaningful impact on the lives of the people and families we serve. With a dynamic mix of leadership, strategy, and community engagement, no two days are the same—and your contributions will be visible and valued every step of the way.

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer.