Director of Human Resource Services

Cleveland Clinic; Cleveland (OH); On-site; USD 102,000 - 155,000; Full time

Job summary

Cleveland Clinic is seeking a visionary HR leader for its Lutheran Hospital to drive employee relations, strategic HR initiatives, and risk-aware decision-making. This role focuses on caregiver engagement, with an expanded focus on Behavioral Health and strong union experience preferred.

The successful candidate will guide HR Services, implement OKRs, analyze metrics, and lead leadership development while maintaining integrity, accountability, and a customer-service mindset within a complex

Qualifications

• Bachelor’s degree in HR, business, or related field is required.
• 8 years of progressive HR experience including 3 years of management.
• In-depth knowledge of employment and labor laws (EEO, FLSA, OSHA, FMLA, ADA, NLRA).
• Union experience strongly preferred.

Responsibilities

• Lead and oversee the work of HR Services employees.
• Establish Objectives & Key Results (OKRs) for strategic initiatives.
• Identify opportunities, drive process improvement and change.
• Interpret HR metrics to identify trends and influence change.
• Ensure regulatory compliance and risk management.
• Participate in leadership councils and committees as appropriate.

Skills

Employee relations

HR strategy

Data analytics

Leadership coaching

Change management

Regulatory compliance

Education

Bachelor’s Degree in human resources, business, or related field

Master's Degree

HR certification (PHR, SPHR, SHRM-CP/SHRM-SCP)

Job description

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world.

We are seeking a visionary and innovative Human Resources leader who thrives in a collaborative, fast-paced healthcare environment. The ideal candidate will bring experience from a large, complex HR organization and demonstrate expertise in employee relations, strategic HR initiatives, and risk-aware decision-making. This role requires a forward-thinking professional who can drive meaningful progress in employee engagement while supporting the evolving needs of caregivers across the organization, including an expanded focus on our Behavioral Health Unit. The ability to operate autonomously while ensuring alignment with organizational policies, best practices, and culture is essential. Union experience is strongly preferred.

The most successful candidate will be guided by unwavering integrity and a strong sense of accountability, paired with a customer-service mindset and relationship-driven approach. Exceptional attention to detail, effective conflict resolution skills, and the ability to build trust with diverse stakeholders will be critical to leading with impact and credibility in this role.

A caregiver in this position works Monday-Friday, from 8:00am - 5:00pm.

A caregiver who excels in this role will:

• Uphold Cleveland Clinic mission, vision and values.
• Establish Objectives & Key Results (OKRs) to communicate, measure and track key outcomes of the strategic plan.
• Direct and oversee the work of HR Services employees.
• Identify opportunities, make recommendations, and drive process improvement.
• Understand, use, and interpret HR and business metrics to identify trends, problem solve and influence change.
• Assess and elevate the level of talent on a continuous basis.
• Provide structure and guidance for leadership development strategies within the organization.
• Serve as a coach in efforts related to change management, engagement, team effectiveness, and leadership development.
• Facilitate leadership development initiatives such as retreats, new leader assimilations, and team engagement activities.
• Investigate complex employee complaints and make recommendations to senior leaders.
• Navigate difficult discussions and complex situations to assist leadership with assessing performance deficiencies and developing plans to address.
• Assess risk to organization for all issues related to employees and HR matters and offer sound recommendations to address.
• Oversee that leaders are informed and compliant with organizational initiatives (e.g., annual performance reviews, merit, engagement, compliance, flu, etc.) and regulatory compliance.
• Maintain regulatory knowledge and expertise.
• Oversee collective bargaining agreement and relationship, contract interpretation, and contract negotiations, if applicable.
• Participate in Institute/Division/Hospital leadership councils and committees as appropriate.

Minimum qualifications for the ideal future caregiver include:

• Bachelor’s Degree in human resources, business, or related field
• 8 years of progressive, related Human Resources experience inclusive of 3 years of management experience and/or experience coaching and mentoring leaders
• In-depth knowledge of employment and labor laws (EEO, FLSA, OSHA, FMLA, ADA, NLRA, etc.)
• Proficient in Microsoft Office applications (i.e. Outlook, Word, Excel, and PowerPoint)
• Analytical skills in talent management, workforce planning, and HR strategy, including the ability to analyze and apply data measure performance and outcomes
• Collective Bargaining/Union Experience

Preferred qualifications for the ideal future caregiver include:

• Master's Degree
• Human Resources certification (Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP))
• Healthcare experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system and, in some locations, off-site.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum Annual Salary: $101,900.00

Maximum Annual Salary: $155,390.00

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).