Director of HR Operations

AccruePartners; Charlotte (NC); On-site; USD 130,000 - 160,000; Full time

Job summary

AccruePartners in Charlotte, NC, seeks an experienced HR Operations leader to guide a redesigned function overseeing HR services, total rewards, HR systems, and workforce analytics. You will manage two HR professionals and partner with the Chief Human Resources Officer to scale the function as the organization transitions to Dayforce, aiming for a July 2027 go-live.

The role offers a competitive base salary, an organization-wide bonus program, generous PTO, and close collaboration with executive

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field; equivalent experience may be considered.
• 5+ years of progressive HR experience in HR operations, systems, or workforce management.
• 5+ years of leadership experience managing and developing HR professionals.
• Strong background in HR operations, employee lifecycle administration, and process improvement.
• Enterprise HRIS/HCM administration or implementation with workflows, reporting, testing, and optimization.
• Dayforce experience preferred; Workday, UKG, or comparable platforms relevant.
• Strong analytical capabilities including workforce reporting, dashboards, data validation, and HR metrics.

Responsibilities

• Lead core HR operations, HRIS, total rewards, workforce reporting, and HR service delivery.
• Serve as the functional owner of Dayforce, supporting implementation, testing, workflows, reporting, and ongoing optimization.
• Partner with HRIS, IT, Payroll, Finance, and external consultants for enterprise-wide implementation.
• Evaluate existing HR processes, identify gaps, and implement improvements for efficiency, accuracy, and scalability.
• Establish standardized HR workflows, documentation, operational controls, and employee lifecycle processes.
• Oversee compensation and benefits administration, including reviews and enrollment.
• Develop workforce dashboards, reporting, and analytics to support data-driven decisions.
• Strengthen HR data integrity, compliance, and audit readiness.
• Oversee employee recognition and retention programs, evaluating engagement and turnover trends.
• Lead, coach, and develop HR operations staff while supporting broader organizational growth.

Skills

HR operations

HRIS/HCM

Workforce reporting

Data analytics

Leadership

Communication

Project management

Dayforce

Education

Bachelor's degree

PHR/SPHR

Tools

Dayforce

Job description

• Join a rapidly growing, well-established healthcare organization with a strong presence throughout the Carolinas.
• Partner directly with the Chief Human Resources Officer and a collaborative, highly tenured HR leadership team.
• Lead a newly redesigned HR Operations function overseeing HR services, total rewards, HR systems, workforce reporting, and process improvements.
• Manage and develop a team of two HR professionals while helping strengthen and scale the function.
• Play a key leadership role in the organization's transition to Dayforce, targeting a July 2027 go-live.

THE TEAM YOU WILL BE JOINING

• Join a rapidly growing, well-established healthcare organization with a strong presence throughout the Carolinas.
• Partner directly with the Chief Human Resources Officer and a collaborative, highly tenured HR leadership team.
• Lead a newly redesigned HR Operations function overseeing HR services, total rewards, HR systems, workforce reporting, and process improvements.
• Manage and develop a team of two HR professionals while helping strengthen and scale the function.
• Play a key leadership role in the organization's transition to Dayforce, targeting a July 2027 go-live.

LOCATION

• South Charlotte, NC - Primarily onsite, five days per week.
• Flexibility for occasional remote work and personal appointments.
• Occasional travel to other organizational locations.

What They Offer You

• Competitive base salary of $130,000-160,000, with flexibility based on experience.
• Organization-wide year-end bonus program.
• Competitive benefits and generous PTO, including 28 days of PTO and holidays in the first year.
• Direct partnership with executive leadership and the opportunity to shape the future of HR operations.
• Significant involvement in enterprise HR technology transformation and operational improvements.
• Collaborative, people-focused culture with strong employee tenure and leadership accessibility.

What You Will Do

• Lead core HR operations, HRIS, total rewards, workforce reporting, and HR service delivery.
• Serve as the functional owner of Dayforce, supporting implementation, testing, workflows, reporting, and ongoing optimization.
• Partner with HRIS, IT, Payroll, Finance, and external consultants to support a successful enterprise-wide implementation.
• Evaluate existing HR processes, identify gaps, and implement improvements that enhance efficiency, accuracy, and scalability.
• Establish standardized HR workflows, documentation, operational controls, and employee lifecycle processes.
• Oversee compensation and benefits administration, including compensation reviews and benefits enrollment.
• Develop workforce dashboards, reporting, and analytics to support data-driven business decisions.
• Strengthen HR data integrity, compliance administration, and audit readiness.
• Oversee employee recognition and retention programs, evaluating engagement and turnover trends.
• Lead, coach, and develop HR operations staff while supporting broader organizational growth and change.

BACKGROUND PROFILE

• Bachelor's degree in Human Resources, Business Administration, or a related field; equivalent experience may be considered.
• 5+ years of progressive HR experience, including HR operations, HR systems, or workforce management.
• 5+ years of leadership experience managing and developing HR professionals.
• Strong background in HR operations, employee lifecycle administration, and process improvement.
• Enterprise HRIS/HCM administration or implementation experience, including workflows, reporting, testing, and optimization.
• Dayforce experience preferred; Workday, UKG, or comparable enterprise platforms highly relevant.
• Strong analytical capabilities, including workforce reporting, dashboards, data validation, and HR metrics.
• Experience overseeing total rewards, including compensation and benefits administration.
• Experience improving HR processes, operational controls, compliance, and audit readiness.
• Background supporting multi-site or distributed employee populations preferred.
• Healthcare experience preferred; manufacturing, retail, service, and other complex industries welcomed.
• Professional HR certification, such as PHR or SPHR, strongly preferred.
• Strong communication, project management, and change leadership skills, with the ability to balance strategy and hands-on execution.