Director of Housekeeping

Kalahari Resorts & Conventions; Sandusky (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Health insurance

Employee events

Education assistance

Job summary

Kalahari Resorts & Conventions in Sandusky, OH, seeks a Director of Housekeeping to lead all housekeeping operations across rooms, public areas, and laundry, ensuring a spotless, safe, and welcoming environment for guests while controlling expenses.

As a member of the leadership team, you will train staff, uphold safety standards, and partner with departments to maintain high service levels across our resort properties, including managing inventories and driving continuous improvements.

Qualifications

• Experience leading housekeeping for large hotels or resorts.
• Ability to analyze financial data and make data-driven decisions.
• Knowledge of inventory control and FF&E management.

Responsibilities

• Direct all housekeeping activities for the resort, including rooms, common areas, laundry, and turndown service.
• Provide training for safety, security, and operating standards for equipment and staff.
• Ensure quality of service for rooms, public areas, and offices, including leased or third-party outlets.
• Assign workloads to optimize service and efficiency.

Skills

Leadership experience

Budget management

Hotel operations

Staff training

Job description

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Director of Housekeeping

Kalahari Resorts & Conventions is seeking a Director of Housekeeping. In this role, you’ll be responsible for ensuring optimum operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean, sanitized, and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll lead the sparkle behind the scenes by being the driving force of cleanliness and comfort as our next Director of Housekeeping!

Key Responsibilities

• Direct all housekeeping activities for the resort, including but not limited to room housekeeping (condos and resort), common areas, laundry, lost and found, turndown service, and housemen.
• Provide training for and maintain safety and security standards for equipment, supplies, associates, and work areas.
• Ensure the quality of service for the resort rooms, public areas, and offices, including any outlets leased or rented to third parties, as applicable.
• Assigning housekeeping workloads for optimum service.

What We’re Looking For

• Housekeeping experience with properties (Hotels and Resorts) more than 500 rooms is preferred. Having a broad understanding of the tourism industry and the day-to‑day operations of a hotel/resort are helpful.
• Must be able to work with and understand financial information and data, and basic arithmetic functions and statistical analysis.
• Prior experience with inventory control relates to equipment, supplies, linen, and other FF&E (furniture, fixtures, and expenditures).

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.