Director of Housekeeping

BENCHMARK; Myrtle Beach (SC); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Life Insurance

Short- and long-term disability

Paid time off & holidays

401(k) with company match

Commuter benefits

Company-paid meals

Job summary

South Seas Resort is seeking an experienced Director of Housekeeping to lead all housekeeping operations across the resort, ensuring the highest standards of cleanliness, presentation, safety, and guest satisfaction.

The role oversees guest rooms, resort homes, condominiums, public areas, laundry, and housekeeping administration. It drives budget, quality initiatives, staff development, and cross‑department collaboration to deliver exceptional hospitality.

Qualifications

• Minimum 7 years in housekeeping leadership, with 3+ years in a Director role.
• Luxury resort or large hotel experience preferred.
• Experience overseeing multiple accommodation types (hotel rooms, villas, residences).
• Strong financial acumen: budgets, labor, forecasting, control.

Responsibilities

• Provide strategic leadership for all housekeeping operations across the resort.
• Oversee rooms, residences, public areas, laundry, and housekeeping admin.
• Develop QA programs, monitor guest feedback, and drive service improvements.
• Manage departmental budgets, labor costs, and inventory controls.
• Coordinate with Front Office, Engineering, F&B, and other departments.
• Lead staffing, training, coaching, and succession planning.

Skills

Staff leadership

Budgeting

Quality assurance

PMS software

Operations management

Team collaboration

Education

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Position Overview

South Seas Resort is seeking an experienced, strategic, and service-driven Director of Housekeeping to lead all housekeeping operations across the resort. This executive leadership position is responsible for ensuring the highest standards of cleanliness, presentation, safety, and guest satisfaction throughout resort accommodations and public spaces.

The Director of Housekeeping provides leadership for a diverse team responsible for guest rooms, resort homes, condominiums, public areas, laundry operations, and housekeeping administration. The role develops operational strategies, manages departmental budgets, drives quality assurance initiatives, and fosters a culture of accountability, teamwork, and exceptional hospitality.

Essential Responsibilities

• Leadership & Team Development: Provide strategic leadership and direction for all Housekeeping operations across South Seas Resort. Recruit, hire, onboard, train, coach, and develop Housekeeping Managers, Supervisors, and team members. Foster a culture centered on accountability, teamwork, recognition, continuous improvement, and exceptional guest service. Conduct regular performance evaluations, coaching sessions, and succession planning initiatives. Develop staffing plans that align with seasonal occupancy and operational demands. Promote a positive and inclusive work environment that supports employee engagement and retention.
• Housekeeping Operations: Oversee the daily operation of housekeeping services for guest rooms, resort residences, condominiums, villas, public areas, administrative offices, and resort facilities. Ensure all accommodations meet South Seas brand standards for cleanliness, presentation, and guest readiness. Monitor room inspection processes to ensure consistent quality and attention to detail. Establish and maintain productivity standards while ensuring outstanding guest satisfaction. Coordinate room availability with Front Office and Engineering to maximize operational efficiency. Partner with other departments to support resort-wide initiatives and seamless guest experiences.
• Quality Assurance & Guest Experience: Develop and maintain quality assurance programs that exceed guest expectations. Conduct regular inspections of guest accommodations and public spaces. Monitor guest feedback, online reviews, and satisfaction scores to identify improvement opportunities. Resolve guest concerns promptly and professionally while implementing preventive solutions. Ensure consistent adherence to South Seas service standards across all housekeeping operations.
• Financial Management: Develop, manage, and achieve departmental operating and capital budgets. Monitor labor costs, payroll, productivity, and departmental expenses. Forecast staffing requirements based on occupancy trends and business levels. Manage inventory levels for linens, terry, uniforms, guest supplies, cleaning chemicals, and operating equipment. Implement cost‑control initiatives while maintaining luxury service standards. Analyze operational reports and key performance indicators to improve efficiency and profitability.
• Operational Excellence: Ensure compliance with all health, safety, sanitation, and environmental regulations. Develop and maintain standard operating procedures for all housekeeping functions. Oversee preventive maintenance reporting and coordinate with Engineering to ensure guest rooms remain in excellent condition. Ensure proper handling, storage, and usage of housekeeping chemicals and equipment. Maintain accurate inventories and replacement schedules for linens, equipment, and supplies.
• Team Collaboration: Partner closely with Front Office, Engineering, Food & Beverage, Recreation, Security, and Human Resources to support resort operations. Collaborate with Revenue Management and Operations leadership to maximize room readiness and occupancy. Support resort openings, renovations, special events, and seasonal operational initiatives. Participate in Executive Committee meetings and contribute to strategic planning initiatives.

Qualifications

Essential Qualifications:

• Minimum of 7 years of progressive housekeeping leadership experience, including at least 3 years in a Director of Housekeeping role.
• Previous luxury resort, destination resort, or large hotel experience strongly preferred.
• Experience overseeing housekeeping operations for multiple accommodation types, including hotel rooms, condominiums, vacation homes, or villas preferred.
• Proven success managing large, multi-level housekeeping teams.
• Strong financial acumen with experience managing departmental budgets, labor, forecasting, and expense control.
• Experience implementing quality assurance programs and productivity standards.
• Knowledge of housekeeping management systems, PMS software, and Microsoft Office.
• Strong leadership, organizational, communication, and problem‑solving skills.
• Ability to lead through change while maintaining high employee engagement and service standards.

Preferred Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Experience with luxury or independent resort operations.
• Bilingual (English/Spanish) skills are a plus.

Benefits

• Competitive salary and generous benefits:
• Low‑cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short‑ and Long‑Term Disability
• Paid Time Off & Holidays
• 401(k) with Company Match
• Commuter and Company‑paid Toll Programs
• Complimentary Shift Meal

Equal Employment Opportunity

The Company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. We intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, the Company maintains a drug‑free workplace.