House Attendant (AM & PM Shifts)

Pyramid Global Hospitality; Captiva (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Life Insurance

Short- and Long-Term Disability

Paid Time Off & Holidays

401(k) with 100% match up to 4%

Commuter benefits

Complimentary Shift Meal

Job summary

South Seas, a Pyramid Global Hospitality property on Captiva Island, Florida, is seeking a House Attendant to keep public areas pristine and deliver items to guest rooms upon request. This full-time, hourly role requires attention to detail, reliability, and the ability to work weekends or holidays.

Responsibilities include deep cleaning common areas, stocking supplies, and responding to guest requests with a friendly, proactive approach.

Qualifications

• Education: High school diploma or equivalent required.
• Experience in hotel/resort setting preferred.
• Valid driver's license required; background check will be conducted.

Responsibilities

• Maintain cleanliness and appearance of resort public areas.
• Deliver items to guest rooms on request from front desk.
• Complete daily assignment checklists and report to supervisor.
• Handle lost and found items according to standards.
• Retrieve and distribute clean linens to floors.
• Provide high level of customer service by anticipating guest needs.
• Perform other duties as assigned.

Skills

Clear communication

Decision making

Composure under pressure

Active listening

Teamwork

Customer service

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people‑first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact.

Our Property

What you will have an opportunity to do:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330 acres retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world‑class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4%
• Commuter and Company-paid Toll Programs
• Complimentary Shift Meal

Position Overview

The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the resort. Responsibilities might include deep cleaning of assigned areas, delivering service items to guest rooms upon requests from the front desk or other department calls.

RATE OF PAY

fulltime, hourly position at $20.00/hr

ESSENTIAL FUNCTIONS (not limited to, also some duties relevant in future)

• Comply at all times with South Seas standards and regulations to encourage safe and efficient resort operations.
• Ensure each shift by visiting assigned floors and collect trash, dirty linen, and other materials as instructed.
• Assist with cleaning public areas not limited to hallways, lobby, and other workspaces.
• Complete daily assignment checklists and submit them to supervisor.
• Handle items for lost and found according to resort standards.
• Retrieve clean linens from housekeeping storage facilities and distribute them to each floor.
• Ensure the highest level of customer service by anticipating and responding quickly to guests' requests.
• Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens.
• At the end of the shift, turn in all the keys and assignment sheets to the Housekeeping Office.
• Practice safe work habits to ensure safety to guests, fellow associates, and self.
• Perform other tasks/jobs as assigned by the supervisor or manager.

What are we looking for?

Position Requirements

Education: High school diploma or equivalent

Experience: Background with working at a hotel/resort or related is preferred

Required: Must have a valid driver’s license, motor vehicle background check will be completed

Skills And Abilities

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Works well in stressful, high-pressure situations – fast paced environment.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
• Being able to work as a team is critical and available to work independently is essential as well.

Working Conditions - Physical/Mental Requirements

• Position requires you to be able to stand, walk, bend and stoop for prolonged periods of time.
• Must be able to lift up to 40 pounds.
• Must be able to work in a fast-paced environment.
• Must be able work in different types of weather sometimes extreme, including high temperatures and humidity.

HOURS REQUIRED

40 hours per week, flexible schedule, will be required to work weekends and/or holidays, AM & PM Shift available.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation

$20.00

$20.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.