Director of Housekeeping

Yellowstone Club, LLC; Big Sky (MT); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Free transportation to and from Bozema

Complimentary shift meals

401k eligibility and bi-weekly match

Onsite fitness center 24/7

Discounted Employee Housing in Big Sky

Discounts to over 1000 retailers

End of season Employee Appreciation

Employee Store access

Two employee ski days each month

Discounted Ski Pass

Job summary

Yellowstone Club is seeking a Director of Housekeeping in Big Sky, MT to lead the Housekeeping, Lodgekeeping and Laundry teams year-round, ensuring top guest service and safe, smooth operations across all spaces.

The ideal candidate has a Bachelor’s degree and 5+ years of managerial experience in a club or luxury resort, with proven ability to recruit, train, and develop staff while upholding the club’s standards. Strong leadership and budgeting skills are essential.

Qualifications

• Bachelor’s Degree from a four-year college or university; 5+ years of managerial experience; 5+ years of management responsibility as an Executive Housekeeper/Assistant Director or Director of Housekeeping in a Club or luxury resort.

Responsibilities

• Directly supervise the Housekeeping, Lodgekeeping and Laundry teams; oversee daily operations of all managed homes, public spaces, offices and back-of-house areas.
• Plan, oversee and manage deep cleaning projects; ensure all spaces meet club standards.
• Maintain room status communication with other departments; coordinate schedules and staffing.
• Oversee inventory, purchasing and budgets for Housekeeping, Lodgekeeping and Laundry; ensure safety and compliance.
• Provide leadership, training and development of employees; conduct regular meetings and performance reviews.
• Build strong relationships across departments to provide highest level of service to Members and guests.

Skills

Leadership

Communication

Education

Bachelor’s degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Director of Housekeeping

YC - HOUSEKEEPING Full Time Year Round YC Yellowstone Club Operations, Big Sky, MT, US

3 days ago Requisition ID: 3445

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Housekeeping department is currently seeking candidates for a Director of Housekeeping. This is a full-time year-round position located in Big Sky, Montana.

The purpose of the Director of Housekeeping is to ensure the day-to-day operations of the Housekeeping, Lodgekeeping, and Laundry teams are executed in a manner that meets Yellowstone Club standards and exceeds the expectations of our Members, their guests, and co-workers. The Director provides direct leadership of the Housekeeping department as well as Lodgekeeping and Laundry.

Supervisory Responsibilities

Directly supervises employees and/or supervisors; carries out supervisory responsibilities in accordance with the Club’s policies, procedures and applicable laws; responsibilities include but are not limited to: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Major Responsibilities

• Ensure that each member and guests receive outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, always display hospitality and professionalism to our guests, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
• Ensuring that all public and employee areas of the club are well stocked and maintained or exceeds the Yellowstone Club standards.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support the goals, policies and procedures of Residential Services Operations and the Yellowstone Club; aid the Vice President of Residential Services in developing and designing procedures, policies, and operations of the division to meet and exceed quality standards.
• Directly oversee the Housekeeping and Lodgekeeping departments, including daily operations of all managed homes, public spaces, offices, employee areas and back of house areas pertaining to Lodgekeeping.
• Oversee all Housekeeping and Lodgekeeping managers, assistant managers, supervisors, Housekeepers, Lodgekeepers and Laundry attendants in their daily tasks.
• Conduct regular inspections of all homes, public areas and offices, following up with employees to ensure consistency and high-quality standards are met, or coaching team members when areas of improvement are needed.
• Plan, oversee and manage deep cleaning projects.
• Know all aspects of cleaning public spaces and understand private home cleaning at a level that is recognized in a world class lodging environment; be willing to carry out any tasks required to bring public spaces to Club standards.
• Understand the laundry systems and equipment to process and/or improve various laundry needs at the Club.
• Implement Standard Operating Procedures and ensure that they are being followed by all members of the team.
• Oversee all inventory and ordering of linens, towels, cleaning supplies and operational items for Housekeeping, Lodgekeeping and Laundry. Strive to use environmentally friendly cleaning supplies and techniques at all times.
• Ensure timely completion and communication of schedules with appropriate staffing levels for Housekeeping, Lodgekeeping and Laundry; ensure employees are meeting scheduled shifts and document absentee occurrences as necessary.
• Responsible for departmental financial objectives, including payroll, supply budgets and cost factors; maintain total department payroll in accordance with forecasts and budgets.
• Provide a key role in the recruiting, selection, training, and development of employees with the goal of maximum employee satisfaction, productivity, and member/guest satisfaction; plan and organize new hire orientation and training for new and returning employees.
• Work with the Housekeeping and Lodgekeeping management teams to ensure employees meet the performance factors established in their job descriptions, including attendance, teamwork, initiative and productivity, and document as required.
• Plan and/or conduct the daily morning meeting and regular team meetings; ensure all staff receive regular communication, including reviews, and are aware of all Club activities.
• Maintain room status communication with the Rental, Sales, and Lodging teams; report and track maintenance orders.
• Assure all safety and security policies and procedures are followed, including OSHA and ADA.
• Be a decisive team leader with experience developing and motivating team members and providing effective training programs. Create and maintain an environment that addresses the personal and professional needs of all employees through the mission and culture of the company.
• Achieve the highest possible Member satisfaction, and build and maintain strong relationships with all other departments and Directors/VPs to provide the highest level of service to our Members and guests.
• Always maintain a high level of attention to detail.
• Prepare for and attend all necessary meetings, leadership functions or training as assigned.

Other Duties and Responsibilities

• Provide leadership, training, coaching, and counseling to the Housekeeping, Lodgekeeping and Laundry teams in accordance with Yellowstone Club standards, ensuring standards are met daily.
• Maintain timely, thorough communication with the membership, guests, and supervisor at a high level; anticipate the needs of members and guests and resolve any complaints in a satisfactory manner.
• Coordinate the department’s activities with other departments to facilitate increased levels of efficiency and cooperation.
• Ensure all team members are performing their work in a safe and high-quality manner.
• Advise employees of new policies and changes within the SOPs, and complete employee coaching and training in compliance with Yellowstone Club standards.
• Conduct Annual and Seasonal Employee Reviews; monitor and communicate performance of all employees.
• Demonstrate an understanding of world class service and how to effectively assist team members in providing it.
• Use independent judgment and solid decision making regarding all aspects of the Housekeeping, Lodgekeeping and Laundry departments.
• Assist the Vice President of Residential Services in coordinating an approved capital improvement schedule for the division; control project costs and guidelines.
• Willingness to assist where needed when business demand requires it.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude; treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required

Bachelor’s Degree from a four-year college or university or five or more years’ related experience and/or training, or equivalent combination of education and experience; 5+ years of managerial experience; 5+ years of management responsibility as an Executive Housekeeper/Assistant Director or Director of Housekeeping in a Club or luxury resort.

Experience/Education Preferred

Previous Executive Housekeeper or Assistant Director experience or equivalent; experience overseeing public-space operations; experience working in a full cycle resort laundry.

Certificates & Licenses

Valid Driver’s License

Computer Skills

Competence in Microsoft Office Suite, especially Word, Excel, and Outlook; Knowledge of Hotel/Resort Billing Systems is helpful.

Language Ability

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments; Ability to write clearly and legibly.

Math Ability

Able to perform basic math calculations.

Reasoning Ability

Ability to solve complex problems and make sound management/leadership decisions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow, or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms, climb, balance or operate a computer. The employee is frequently required to lift up to 25 pounds. The employee is constantly required to stand, walk, talk, and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. The employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, preparing and analyzing data and figures, visually inspecting the property and/or department, and recognizing hazards and safety violations.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Complimentary shift meals
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Gallatin Gateway
• Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
• End of season Employee Appreciation Day and retail sale
• Access to Employee Store in BozemanTwo employee ski days at the Yellowstone Club each month
• Discounted Ski Pass to either Big Sky Resort or Bridger Bowl