Director of Hospital Operations

PsychPlus; Houston (TX); Hybrid; USD 99,000 - 121,000; Full time

Job summary

PsychPlus is seeking a strategic and results-driven Director of Hospital Operations to oversee and scale operations across 20+ hospital partnerships nationwide. This role leads end-to-end hospital operations, ensuring efficiency, compliance and high-quality provider performance across sites.

The ideal candidate has strong leadership in hospital operations, multi-site experience, and a track record of optimizing workflows.

Qualifications

• 5+ years in hospital operations with 2+ years in a leadership role.
• Multi-site experience preferred; behavioral health a plus.
• Bachelors degree required; Masters preferred.

Responsibilities

• Oversee day-to-day operations across multiple hospital contracts.
• Lead provider scheduling strategy to ensure coverage and continuity of care.
• Own onboarding and integration of providers into hospital workflows.
• Serve as liaison between hospital leadership and PsychPlus.
• Identify gaps and implement scalable solutions to improve workflows.
• Ensure compliance with healthcare regulations and internal standards.
• Build and mentor operations teams with a high-performance culture.
• Track KPIs and drive continuous improvement across partnerships.
• Address operational challenges and mitigate risks with long-term fixes.

Skills

Hospital operations

Leadership

Communication

Analytical skills

Education

Bachelors in Healthcare Administration

Masters preferred

Tools

EHR systems

Hospital management tools

Advanced Excel

Job description

The current delivery model for mental health care is broken—and Psychplus is on a mission to fix it. We’re reimagining how care is delivered through a digital-first, modern approach that meets patients where they are. By combining high-quality psychiatric and therapeutic care with best‑in‑class technology, we deliver an integrated, patient‑centered experience across both in‑person locations in Texas and virtual platforms nationwide. Join us in building a future where mental health care is accessible, affordable, and seamless for everyone.

About the Role

We are seeking a strategic and results‑driven Director of Hospital Operations to oversee and scale operations across 20+ hospital partnerships nationwide. This role will lead end‑to‑end hospital operations, ensuring efficiency, compliance, and high‑quality provider performance across all sites.

The ideal candidate brings strong leadership experience in hospital operations (behavioral health preferred), with a proven ability to manage multi‑site environments, optimize workflows, and drive operational excellence. This individual will serve as a key liaison between hospital leadership and Psychplus, while building scalable systems to support rapid growth.

Key Responsibilities

• Operational Leadership: Oversee day‑to‑day operations across multiple hospital contracts, ensuring seamless execution and high performance across all sites.
• Provider Operations & Scheduling: Lead provider scheduling strategy to ensure optimal coverage, productivity, and continuity of care.
• Onboarding & Integration: Own and streamline provider onboarding processes to ensure efficient integration into hospital systems and workflows.
• Stakeholder Management: Act as the primary liaison between hospital executives and Psychplus leadership to align on goals, performance, and issue resolution.
• Workflow Optimization: Identify gaps and implement scalable solutions to improve hospital workflows, operational efficiency, and patient outcomes.
• Policy & Compliance Oversight: Ensure adherence to healthcare regulations, hospital protocols, and internal standards across all locations.
• Team Leadership: Build, mentor, and manage operations teams, fostering a high‑performance, accountable culture.
• Performance Management: Track KPIs, analyze operational data, and drive continuous improvement across all hospital partnerships.
• Problem Solving: Proactively address operational challenges, mitigate risks, and implement long‑term solutions.

Requirements

• Experience: 5+ years in hospital operations, with at least 2+ years in a leadership role (multi‑site experience preferred; behavioral health a plus).
• Education: Bachelor’s degree in Healthcare Administration, Business, Public Health, or related field (Master’s preferred).
• Leadership Skills: Proven ability to lead cross‑functional teams and manage large‑scale operations.
• Operational Expertise: Deep understanding of hospital workflows, provider management, and healthcare compliance.
• Communication: Strong executive‑level communication and stakeholder management skills.
• Analytical Skills: Ability to leverage data to drive decisions, optimize performance, and scale operations.
• Technology: Proficiency with EHR systems, hospital management tools, and advanced Excel (reporting, dashboards, pivot tables).
• Execution Mindset: Highly organized, detail‑oriented, and capable of managing multiple priorities in a fast‑paced environment.

What Sets Us Apart

We are a fast‑moving, performance‑driven organization where impact is immediate and growth is limitless. This role requires adaptability, ownership, and a commitment to excellence. In return, you’ll gain the opportunity to shape hospital operations at scale and play a direct role in solving the mental health crisis.

Additional Information

The expected base pay for this role will be up to $110,000 annually at the commencement of employment, paid in USD. However, base pay will be determined on an individualized basis and will be impacted by years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short‑ and long‑term incentive packages, and other Psychplus Health‑sponsored benefits.

So‑what do you think?

If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance‑driven culture. We are a startup and move at the speed of light. You might be required to wear multiple hats at any given time. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Psychplus, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Psychplus because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis together.

At Psychplus, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide accessible and affordable mental healthcare to every one of our patients.

Psychplus applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.