Director of Guest Service

Miyako Hybrid Hotel Plano; Plano (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid holidays

Generous PTO

Job summary

Miyako Hybrid Hotel Plano is seeking an energetic leader to manage guest services, concierge, valet, and bell operations as part of our opening leadership team.

You will guide pre-opening planning, establish standards, oversee staffing and systems, and collaborate across departments to ensure a flawless guest arrival experience.

Qualifications

• Minimum of 4 to 6 years of progressive leadership in front office operations.
• Pre-opening hotel experience is highly desired.
• Proven track record of leading high-performance teams and exceeding guest expectations.

Responsibilities

• Lead pre-opening planning and successful launch of Rooms Division operations.
• Develop and implement policies, procedures, standards, and manuals.
• Partner with leadership to set goals, staffing, budgets, and opening timelines.
• Recruit, onboard, and train Rooms Division leadership and team members.
• Develop training programs focused on service excellence and brand culture.
• Configure and optimize hotel systems (PMS, guest communications, housekeeping).
• Establish room readiness processes and quality assurance inspections.
• Collaborate with Sales, Marketing, Revenue, Engineering, and F&B teams.
• Support room inventory setup, rate loading, and guest profiles in systems.
• Coordinate pre-opening mock stays and service recovery training.
• Establish VIP, group, and corporate arrival procedures.
• Participate in opening readiness meetings, timelines, and vendor coordination.
• Monitor opening performance and implement continuous improvements.

Skills

Front Office Leadership

Pre-opening Experience

Team Leadership

Tools

PMS Systems

Microsoft Office

Job description

Imagine being the maestro of first impressions where every hello holds the promise of an unforgettable experience. Welcome to Miyako Hybrid Hotel Plano, the latest gem in the Dallas-Fort Worth area, scheduled to open its illustrious doors in Fall 2027. We are on the hunt for an enthusiastic and visionary leader to craft the ultimate arrival experience as part of our opening leadership team.

Your New Role

As a pivotal leader, you’ll orchestrate all guest service operations, from Guest Services, Concierge, Valet and Bell Services. Imagine leading a team where your daily mission is to ensure that every guest interaction becomes a cherished memory.

What You’ll Accomplish

Pre-Opening & Opening Responsibilities

• Lead the pre-opening planning, development, and successful launch of all Rooms Division operations, including Front Office, Guest Services, Concierge, and related guest experience functions.
• Develop and implement Rooms Division policies, procedures, standards, and operating manuals aligned with brand expectations and luxury hospitality standards.
• Partner with hotel leadership to establish operational goals, service standards, staffing plans, budgets, and opening timelines.
• Assist with the recruitment, selection, onboarding, and training of Rooms Division leadership and team members.
• Develop departmental training programs focused on service excellence, brand culture, operational procedures, and guest engagement.
• Configure, test, and optimize hotel operating systems, including PMS, guest communication platforms, housekeeping systems, and related technology solutions.
• Establish room readiness processes, quality assurance inspections, and operational checklists to ensure a successful opening.
• Collaborate with Sales, Marketing, Revenue Management, Engineering, and Food & Beverage teams to align guest arrival experiences and hotel-wide opening strategies.
• Support room inventory setup, room type configuration, rate loading, guest profiles, and operational workflows within hotel systems.
• Coordinate pre-opening mock stays, operational simulations, and service recovery training to prepare teams for opening.
• Establish VIP, group, corporate, and special arrival procedures to support key business segments.
• Participate in opening readiness meetings, project timelines, vendor coordination, and final operational inspections.
• Monitor opening performance, identify operational gaps, and implement continuous improvement strategies following launch.
• Ensure compliance with company policies, brand standards, safety regulations, and applicable laws throughout the opening process.

Who We Are Looking For

• Minimum of 4 to 6 years of progressive leadership in front office operations required, preferably in a full service, boutique, or lifestyle hotel.
• Previous role as an Assistant Director of Front Office or Director of Front Office.
• Pre-opening hotel experience is highly desired.
• Showcase a proven track record of leading high-performance teams and exceeding guest expectations.
• Demonstrated ability to configure, implement, and optimize technology systems, including PMS, POS, and Microsoft Office applications, while effectively managing operations in a fast-paced hospitality environment.

Why Join Miyako Hybrid Hotel?

We are committed to providing a workplace where collaboration, creativity, and work life balance are valued. We invest in our people by offering competitive compensation, comprehensive benefits, and career development opportunities. Our comprehensive benefits package is designed to support the health, well-being, and financial security of our team. Benefits include medical, dental, and vision insurance, company-paid life insurance, a 401(k) retirement savings plan, 11 company paid holidays, and a generous paid time off (PTO) program.

Miyako Hybrid Hotel Plano is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every team member is respected, valued, and empowered to succeed.

If you're passionate about hospitality, driven by excellence, and inspired to make a lasting impact, we invite you to join our team.

Together, we'll build more than a hotel, we'll create an exceptional destination defined by heartfelt hospitality and the HEART values that inspire everything we do.

Source: Hospitality Online