Director of Golf Course Operations

Baltimore County Golf; Towson (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Life Insurance

Pension plan

Tuition reimbursement

Free golf benefits

Discounts & merchandise

Food & beverage

Job summary

Baltimore County Golf is seeking an experienced Director of Golf Operations to provide strategic and operational leadership across five courses and four facilities in Maryland. You will drive golf operations, food and beverage, instructional programming, player development, and merchandising to elevate the customer experience.

The role requires a Class A PGA Membership and at least seven years of progressive golf management experience, along with strong financial and leadership skills.

Qualifications

• Class A PGA Membership required.
• Minimum of seven years of progressively responsible golf operations management experience as a Head Golf Professional or beyond.
• Demonstrated experience managing employees, budgets, revenue programs, vendors, and customer-facing operations.

Responsibilities

• Provide leadership and oversight for golf operations across all BCRA golf facilities.
• Direct and develop Head Golf Professionals, managers, and golf operations staff.
• Establish consistent operating standards, policies, pricing, programs, and customer service expectations.
• Develop and manage annual operating budgets, revenue projections, capital needs, and financial performance.
• Monitor rounds, revenue, expenses, utilization, and other key performance indicators.
• Lead system-wide marketing initiatives, website content, digital communications, promotions, and online reputation management.

Skills

Leadership

Budgeting

Customer service

Vendor management

Strategic planning

Education

Bachelor's degree

Job description

Overview

Baltimore County Golf, a division of the Baltimore County Revenue Authority, is comprised of five championship golf courses and a United States Top 50 ranked Driving Range. Located throughout Baltimore County, Maryland, each course is unique and has been honored with industry recognized accolades. The collection of courses are second to none in the region and offer an amazing value and experience.

With dedication to exceptional customer service, great playing conditions and a commitment to pace of play, our goal is to exceed your expectations when you select one of our facilities.

Our portfolio of courses include Diamond Ridge, Greystone, Fox Hollow, Rocky Point and The Woodlands. We also have a nationally ranked Top 50 driving range at Fox Hollow. Each facility accommodates all skill levels of golfers. With ranges and practice areas at each facility, beginners will find this a great place to begin their journey. Each course has a fully stocked Golf Shop and expansive food and beverage operation including alcoholic beverages.

Director of Golf Operations

The Baltimore County Revenue Authority is seeking an experienced golf industry professional to serve as Director of Golf Operations. This position provides strategic and operational leadership for BCRA's five golf courses located across four facilities, including golf operations, food and beverage, instructional programming, player development, club fitting, tournaments, merchandising, marketing, and customer experience.

Experience Required

Qualifications

• Class A PGA Membership required.
• Minimum of seven years of progressively responsible golf operations management experience as a Head Golf Professional or beyond.
• Demonstrated experience managing employees, budgets, revenue programs, vendors, and customer-facing operations.
• Multi-facility golf management experience.
• Strong financial, organizational, leadership, communication, and customer service skills.
• Bachelor's degree preferred.

The successful candidate will be a highly visible, hands‑on leader who can balance strategic planning with day‑to‑day operations while driving revenue, developing employees, maintaining strong industry relationships, and delivering an outstanding experience throughout BCRA's golf system.

Reporting Relationship

Reports to the Chief Executive Officer

Special Requirements

Must be able to pass a pre‑employment physical and drug screen.

Essential Responsibilities

Key Responsibilities

• Provide leadership and oversight for golf operations across all BCRA golf facilities.
• Direct and develop Head Golf Professionals, managers, and golf operations staff.
• Establish consistent operating standards, policies, pricing, programs, and customer service expectations.
• Develop and manage annual operating budgets, revenue projections, capital needs, and financial performance.
• Monitor rounds, revenue, expenses, utilization, and other key performance indicators.
• Manage major vendor relationships, contracts, technology platforms, and golf‑related service agreements.
• Oversee golf rates, pass programs, promotions, instructional pricing, and other revenue‑generating programs.
• Provide oversight of food and beverage operations, tournaments, outings, leagues, instruction, player development, and club fitting.
• Lead system‑wide marketing initiatives, website content, digital communications, promotions, and online reputation management.
• Oversee junior golf programs, Youth on Course, and partnerships with Baltimore County Public Schools and other community organizations.
• Ensure required licenses, permits, certifications, and operational requirements are maintained.
• Recruit, coach, counsel, evaluate, and develop employees in partnership with Human Resources.
• Conduct regular facility visits to evaluate operations, customer service, staffing, and performance.
• Prepare reports and presentations for executive leadership and the BCRA Board of Directors.
• Represent BCRA with the PGA, golf industry organizations, vendors, community partners, and the public.

Benefits

Job Benefits

• heavily subsidized medical, dental and vision insurance
• life insurance
• generous time off benefits
• mandatory participation in the Baltimore County Government pension plan
• tuition reimbursement
• free golf benefits
• discounts and merchandise
• food and beverage and more