Director of Global QA Laboratory Program

The Estée Lauder Companies; Melville (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

The Estée Lauder Companies seeks a senior leader to oversee global QA policies and procedures for OTC and cosmetics, spanning QA, Supply Chain, and R&D. You will drive regulatory compliance, change control, and documentation management across the globe.

You will lead policy development, training programs, and a two-to-three-year strategy, while directing the OpenText documentation system and a technical writer to ensure accuracy and compliance.

Qualifications

• Advanced level MS Office skills (particularly MS Word) and DTP software.
• Templates, macros and styles knowledge.
• Detail-oriented in a high-volume, fast-paced document environment.
• Highly organized and process-oriented with strong communication.
• Ability to interact and influence at all levels of the organization.
• Experience in Quality Systems Management and documentation in regulated industries.
• Minimum education BS/MS.

Responsibilities

• Lead development and maintenance of global QA policies/procedures across QA, Supply Chain, and R&D.
• Collaborate with QA/R&D senior management to meet regulatory requirements.
• Oversee periodic policy review to stay current with regulations.
• Develop document collaboration processes for review, editing and approval.
• Lead 2–3 year global policy/procedure strategy and yearly development plans.
• Develop and maintain a global QA/R&D training program and ensure training records.
• Manage Open Text documentation system including routing, change control and retention.
• Oversee Open Text security, access, and upgrades.
• Directly supervise the Technical Writer to support policy/document programs.

Skills

MS Word

DTP Software

Templates & macros

Communication skills

Organizational skills

Education

BS/MS

Tools

Open Text

Job description

Description

Provide global leadership and management to ensure that proper policies/procedures are established to meet industry regulations and company business practices for both Quality Assurance and R&D. This includes all regulatory compliance requirements for change management and documentation control for OTC and cosmetics products globally.

50%

• Responsible for leading the development and maintenance of a comprehensive set of corporate QA policies/procedures globally across QA, Supply Chain, and R&D.
• Works with QA/R&D Senior Management to ensure these global policies/procedures build on a community of best practices and meet all company and regulatory requirements.
• Leads a periodic policy/procedure review process that assures the policy requirements are current and applicable to regulations and business practices.
• Develops an effective document collaboration process that assures draft global documents are appropriately and adequately reviewed, edited, and approved.
• Leads and develops a two to three⁃year global policy/procedure strategy plan and every fiscal year develops an annual global document development plan that is approved by the QA/R&D leadership teams.

30%

• Responsible for developing and maintaining a comprehensive global training program for QA and R&D corporate policies/procedures.
• Assure personnel is adequately trained and that they understand the corporate policy/procedure requirements as well as ensure that they have the tools and knowledge necessary to perform their essential tasks.
• For approved global policy/procedure documents, ensure training records are documented and retained, including quizzes that demonstrate training effectiveness.

15%

• Manage and maintain the corporate part of the Open Text documentation software program that allows for the routing, tracking, approval, change control, and retention of both corporate QA/R&D global policies/procedures.
• Oversee the security, access, and upgrades to the Open Text software system.

5%

• Directly supervise and manage the Technical Writer position to assist in the development and implementation of the R&D policy/procedure documents program.

Qualifications

• Advanced level MS Office skills (particularly MS Word). Skills in a range of industry DTP Software.
• Professional understanding of templates, macros and styles.
• Must be detail⁃oriented and able to work with a high volume of documents in a fast⁃paced environment.
• Must be highly organized and process⁃oriented.
• Must have excellent oral, written communication and listening skills as well as the ability to interact and influence with all levels of the organization.
• Must be able to handle multiple requests while detailing document activity and have strong attention to detail.
• Must be able to work both independently and within a team environment.
• Must be able to focus on a task and follow a precise process to the conclusion.
• Key knowledge should cover experience in documentation review, control, retention and maintenance.
• 10 years with good experience in Quality Systems Management and implementation including hands on experience developing and writing technical documents, preferably in a regulated industry.
• Minimum Education level: BS/MS