Director of Global QA Laboratory Program

The Estée Lauder Companies; Melville (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Estée Lauder Companies is seeking a senior leader to provide global leadership ensuring policy/procedure development and regulatory compliance for QA and R&D across cosmetics products worldwide.

The role includes developing and maintaining corporate QA/R&D policies, managing training programs, and overseeing document control systems and a Technical Writer team to support policy implementation.

Qualifications

• Advanced MS Office skills, especially MS Word.
• Templates, macros and styles expertise.
• Detail-oriented with high-volume document work.
• Highly organized and process-driven.
• Excellent oral and written communication; ability to influence across org levels.
• Capable of handling multiple requests with strong attention to detail.
• Ability to work independently and in a team.
• Experience in documentation review, control, retention and maintenance.
• 10 years in Quality Systems Management with hands-on technical documentation in a regulated industry.
• BS/MS education required.

Responsibilities

• Lead development/maintenance of QA policies globally across QA, Supply Chain, and R&D.
• Collaborate with QA/R&D senior management to ensure policies meet regs and best practices.
• Lead periodic policy/procedure reviews to keep requirements current.
• Develop document collaboration processes for review, edit, approval.
• Lead 2-3 year policy/procedure strategy and annual development plans.
• Develop/global training program for QA/R&D policies and ensure training records.
• Ensure personnel trained and equipped to perform tasks.
• Manage OpenText documentation system for routing, change control, retention.
• Oversee Open Text security, access, and upgrades.
• Direct supervision of Technical Writer for policy/document development.

Skills

Advanced MS Office

Excellent communication

Detail-oriented

Organized/process-driven

Independent and team-oriented

Ability to influence at all levels

Education

BS/MS

Tools

MS Word

OpenText

DTP Software

Job description

Description

Provide global leadership and management to ensure that proper policies/procedures are established to meet industry regulations and company business practices for both Quality Assurance and R&D. This includes all regulatory compliance requirements for change management and documentation control for OTC and cosmetics products globally.

Responsible for developing, implementing, and maintaining the corporate QA and R&D policies and procedures programs to ensure the company's quality reputation and regulatory compliance. In addition, manage the development and implementation of all corporate QA and R&D policy/procedure training as well as the technical writing associated with any document changes or new policies and procedures.

(50%):

• Responsible for leading the development and maintenance of a comprehensive set of corporate QA policies/procedures globally across QA, Supply Chain, and R&D.
• Works with QA/R&D Senior Management to ensure these global policies/procedures build on a community of best practices and meet all company and regulatory requirements.
• Leads a periodic policy/procedure review process that assures the policy requirements are current and applicable to regulations and business practices.
• Develops an effective document collaboration process that assures draft global documents are appropriately and adequately reviewed, edited, and approved.
• Leads and develops a two to three-year global policy/procedure strategy plan and every fiscal year develops an annual global document development plan that is approved by the QA/R&D leadership teams.

(30%):

• Responsible for developing and maintaining a comprehensive global training program for QA and R&D corporate policies/procedures.
• Assure personnel is adequately trained and that they understand the corporate policy/procedure requirements as well as ensure that they have the tools and knowledge necessary to perform their essential tasks.
• For approved global policy/procedure documents, ensure training records are documented and retained, including quizzes that demonstrate training effectiveness.

(15%):

• Manage and maintain the corporate part of the Open Text documentation software program that allows for the routing, tracking, approval, change control, and retention of both corporate QA/R&D global policies/procedures.
• Oversee the security, access, and upgrades to the Open Text software system.

(5%):

• Directly supervise and manage the Technical Writer position to assist in the development and implementation of the R&D policy/procedure documents program.

Qualifications

• Advanced level MS Office skills (particularly MS Word). Skills in a range of industry DTP Software.
• Professional understanding of templates, macros and styles.
• Must be detail-oriented and able to work with a high volume of documents in a fast-paced environment.
• Must be highly organized and process-oriented.
• Must have excellent oral, written communication and listening skills as well as the ability to interact and influence with all levels of the organization.
• Must be able to handle multiple requests while detailing document activity and have strong attention to detail.
• Must be able to work both independently and within a team environment.
• Must be able to focus on a task and follow a precise process to the conclusion.
• Key knowledge should cover experience in documentation review, control, retention and maintenance.
• 10 years with good experience in Quality Systems Management and implementation including hands on experience developing and writing technical documents, preferably in a regulated industry.
• Minimum Education level: BS/MS