Director of Fulfillment Operations

Onelive; Austin (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off (15 days)

Bonus opportunities

Job summary

Onelive in Austin seeks a hands-on Director of Fulfillment Operations to lead our warehouse execution, manage budgets, drive labor productivity, and ensure safety and SLA adherence.

You will optimize WMS and labor tools, mentor warehouse managers, collaborate with the COO on lean initiatives, and ensure OSHA compliance while maintaining seamless client onboarding and escalated inquiries.

Qualifications

• Bachelor's degree preferred in supply chain, logistics or related field.
• 7+ years of progressive operations experience in 3PL, warehousing or high-volume distribution.
• Experience using and optimizing Warehouse Management Systems (WMS) and labor management tools.
• Proven track record of managing P&L budgets and leading large hourly workforces.
• Strong analytical skills to forecast labor needs and throughput capacity.
• Excellent communication and problem-solving skills for fast-paced logistics.

Responsibilities

• Oversee daily warehouse operations including receiving, inventory control, picking, packing, shipping and returns.
• Manage operational budgets and cost-per-unit metrics, seeking opportunities to reduce labor waste.
• Ensure smooth onboarding, management and ongoing communication with clients.
• Maintain high order accuracy, on-time shipping and inventory visibility to meet SLAs.
• Lead and develop a team of warehouse managers and staff; build leadership pipeline.
• Partner with COO to implement continuous improvement, lean warehousing and automation upgrades.
• Ensure OSHA compliance and local regulatory requirements across facilities.
• Serve as the primary contact for escalated client operational inquiries and onboarding reviews.

Skills

Leadership

WMS optimization

Labor management

Data analysis

Communication

Education

Bachelor's degree in supply chain, logistics, or related field

Tools

WMS

Labor management tools

Job description

Director of Fulfillment Operations Job Overview

We are seeking an experienced and hands‑on Director of Operations to lead our fulfillment and warehouse execution in the Austin area. In this role, you will bridge the gap between high‑level company strategy and daily floor execution. This position will own the day‑to‑day performance of our warehouse facilities, managing operational budgets, driving labor productivity and scalability, ensuring safety compliance, and meeting stringent client service level agreements. This role requires a strong leader who can proactively manage warehouse space, resources, SLAs, Warehouse Management Systems (WMS), and frontline warehouse teams.

This position is onsite - applicants must reside in the Austin area and be willing to commute to ONELIVE’s warehouse on weekdays.

Responsibilities

• Manage daily warehouse operationsleading teams in receiving, inventory control, picking, packing, shipping, and returns processing to ensure timely and accurate order fulfillment
• Own the operational budget and cost-per-unit metrics, actively identifying opportunities to reduce labor inefficiencies and operational waste.
• Ensure client processes related to onboarding, management, and ongoing communication are smooth and transparent.
• Drive adherence to client SLAs, maintaining high order accuracy rates, on‑time shipping percentages, and seamless inventory visibility.
• Lead, mentor, and develop a team of warehouse managers and support staff, while creating a leadership pipeline for personal growth and advancement.
• Partner with the COO to implement continuous improvement initiatives, lean warehousing methodologies, and facility automation upgrades.
• Ensure all facility operations comply with OSHA guidelines, safety standards, and local regulatory requirements.
• Serve as a primary point of contact for escalated client operational inquiries and participate in client onboarding reviews.

Requirements

• Bachelor's degree in supply chain management, business administration, logistics, or a related field is preferred.
• 7+ years of progressive operations experience within a 3PL, warehousing, or high-volume distribution environment and staff management.
• Demonstrated expertise using and optimizing Warehouse Management Systems (WMS) and labor management tools.
• Proven track record of managing P&L operating budgets and leading large hourly workforces.
• Strong analytical skills with proficiency in analyzing operational data to forecast labor needs and throughput capacity.
• Excellent communication and problem‑solving skills, with the ability to thrive in a fast‑paced, high‑pressure logistics environment.
• Health: Medical, Dental, Vision, Life Insurance, Pet Insurance benefits for you and your family including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) options.
• Retirement: 401(k) program with strong company match.
• Workplace: Work onsite at warehouse. Equipment provided.
• Time Off: 15 days paid time off per year and paid holidays.
• Other: Occasional access to concert tickets, quarterly and EOY bonus opportunities.

Physical Requirements: Requires prolonged sitting at a desk, working on a computer, working in a warehouse environment with high and low temperatures, occasional lifting up to 40 pounds.

ONELIVE values a diverse, inclusive workforce and we provide equal employment opportunities for all applicants and employees.

ONELIVE is the global leader in Unified Fan Commerce™, partnering with brands in music, sports, entertainment and more. In addition to our ecommerce technology solutions, we also provide a number of other services tailored to meet our client’s growth goals including, but not limited to: ecommerce website development, fulfillment services , customer service, VIP services, membership & fan club platform, ticketing, and more.